Mavericks Crashing my iMac 2012

It was so good to read this thread and to know I am not the only one suffering after the Mavericks update - that there is an issue out there and it's not something peculiar to just my laptop.

Afraid, though, that I am going to contribute some info here that might upset the logic in finding a solution, but hope that it gets us farther down the path to one: my MacBook Pro has been crashing daily, too, since Mavericks and it is incompatible with software I rely on, such as older versions of Endnote, so I have lost LOTS of work time trying to sort this out and rebooting after crashes.

However, the software I was running each crash was not the same as the software you all mentioned, I only have the one [internal] montior, no externaldrives, and my settings, as applescott so helpfully suggested changing, were already set that way, so that sort of eliminates that setting fix. The software I was running included, though not all at once, and not every time: Word, Flash, iTunes, iCal, Safari, Wifi on or off - no difference, Endnote 7, Zotero and/or Mendeley (the latter three which I only installed to find a solution to the Endnote problem).

Apple were not really able to help, nor did they seem to think there was an Apple-wide problem; he said he had never heard of Mavericks and crashing troubles?!?!?! My IT guy at work had no clue. In light of this info: Has anyone had similar issues? If so, were you able to narrow-down the cause and/or find a solution?

Many thanks

🙂

Qpie Doll - It would be helpful if you posted your crash log report, as that would help others to make suggestions. Without it, we don't really know what is causing the crash, other than it's likely a Kernal Extension issue, as this seems to be the case. As for Apple support being 'unaware' of issues, hmm...since there are hundreds upon hundreds of posts with regards to this, it seems unlikely. If a tech is unaware of issues, it means he or she isn't really a great tech, in my opinion, as there are loads of posts about this issue. All a tech would have to do is google 'kernal panic with mavericks' or something like 'mavericks constantly restarting' and they'd have a lovely pool of information from which to educate themselves. Malarky, I say. They know there's an issue, they just won't admit it.

Please include a crash log in a future post - from that we can see what kernal extension last loaded and take a shot at helping you resolve your issue.

Good luck.

Many thanks, Applescott! I would gladly present a crash log, but don't know how to generate one. I can post this, however, from EtreCheck:

Hardware Information:

MacBook Pro - model: MacBookPro10,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:5:0

Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (146.17 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

se.coolbook.driver2 (2.0.9)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.oracle.java.Helper-Tool.plist

Launch Agents:

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.oracle.java.Java-Updater.plist

User Launch Agents:

[loaded] com.divx.agent.postinstall.plist

[loaded] com.google.keystone.agent.plist

User Login Items:

iTunesHelper

3rd Party Preference Panes:

Flash Player

Flip4Mac WMV

Java

Internet Plug-ins::

Google Earth Web Plug-in: Version: 5.2

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8

AmazonMP3DownloaderPlugin1016264: Version: Unknown

OfficeLiveBrowserPlugin: Version: 12.3.6

OVSHelper: Version: 1.1

FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

DivXBrowserPlugin: Version: 2.2

AmazonMP3DownloaderPlugin101749: Version: Unknown

Flash Player: Version: 11.9.900.152 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

RealPlayer Plugin: Version: Unknown

Silverlight: Version: 5.1.10411.0 - SDK 10.6

Unity Web Player: Version: UnityPlayer version 2.5.5f1

JavaAppletPlugin: Version: Java 7 Update 21 Outdated! Update

User Internet Plug-ins::

AddLive: Version: AddLive 2.1.6.1

Bad Fonts:

None

Old applications:

Keynote: Version: 5.3 - SDK 10.5

/Applications/iWork '09/Keynote.app

Microsoft AutoUpdate: Version: 2.3.6 - SDK 10.4

/Library/Application Support/Microsoft/MAU2.0/Microsoft AutoUpdate.app

Microsoft Error Reporting: Version: 2.2.9 - SDK 10.4

/Library/Application Support/Microsoft/MERP2.0/Microsoft Error Reporting.app

Microsoft Ship Asserts: Version: 1.1.4 - SDK 10.4

/Library/Application Support/Microsoft/MERP2.0/Microsoft Ship Asserts.app

Pages: Version: 4.3 - SDK 10.5

/Applications/iWork '09/Pages.app

SLLauncher: Version: 1.0 - SDK 10.5

/Library/Application Support/Microsoft/Silverlight/OutOfBrowser/SLLauncher.app

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO

Volumes being backed up:

Macintosh HD: Disk size: 232.96 GB Disk used: 96.83 GB

Destinations:

Iomega_HDD [Local] (Last used)

Total size: 465.64 GB

Total number of backups: 5

Oldest backup: 2012-10-15 22:22:44 +0000

Last backup: 2013-09-01 15:35:36 +0000

Size of backup disk: Adequate

Backup size 465.64 GB > (Disk used 96.83 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

25% JL Edwardian Advent Calendar

7% CalendarAgent

7% WindowServer

4% EtreCheck

1% hidd

Top Processes by Memory:

115 MB com.apple.IconServicesAgent

98 MB mds_stores

82 MB Dock

57 MB JL Edwardian Advent Calendar

57 MB WindowServer

Virtual Memory Statistics:

5.62 GB Free RAM

1.31 GB Active RAM

190 MB Inactive RAM

897 MB Wired RAM

238 MB Page-ins

0 B Page-outs

Hi Qpie Doll

If your issue is that your computer is randomly restarting, one of the first things that should come up is a report, with the option to send to Apple. You can look back at other posts to see what this report looks like. It usually has information about kernal panics, which is very helpful as it indicates when the computer crashed and what was last loaded. If your computer shuts down by itself in the future, or crashes, the report should come up once you enter your password upon reboot. Copy that report and paste it to a forum, as this will help people diagnose what's happening. If this doesn't happen, please give more details about how your system is crashing when you're using it.

Cheers!

Qpie Doll the problem is addressed here: Mac crashing more and more frequently since Mavericks - Why?

applescott - I can't see your last post, so hopefully I'm not repeating.

John Galt posted in another thread.

http://www.coolbook.se/CoolBook.html:

"CoolBook does not work with OS X 10.7 Lion or later. i3/i5/i7 CPUs are not supported."

It has not been updated in nearly three years.

Updates.

Adobe Flash Player

Java - Install

Hi and many, many thanks. I am trying to go through and find and update or delete old software.

No, it was not randomly restarting, but randomly freezing up, not even keyboard, so couldn't frocequit anything. Just two minutes ago, though, it crashed:

Hardware Information:

MacBook Pro - model: MacBookPro10,1

1 2.3 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:0:10

Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (146.17 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

se.coolbook.driver2 (2.0.9)

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.oracle.java.Helper-Tool.plist

Launch Agents:

[loaded] com.divx.dms.agent.plist

[loaded] com.divx.update.agent.plist

[loaded] com.oracle.java.Java-Updater.plist

User Launch Agents:

[loaded] com.divx.agent.postinstall.plist

[loaded] com.google.keystone.agent.plist

User Login Items:

iTunesHelper

3rd Party Preference Panes:

Flash Player

Flip4Mac WMV

Java

Internet Plug-ins::

Google Earth Web Plug-in: Version: 5.2

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8

AmazonMP3DownloaderPlugin1016264: Version: Unknown

OfficeLiveBrowserPlugin: Version: 12.3.6

OVSHelper: Version: 1.1

FlashPlayer-10.6: Version: 11.9.900.152 - SDK 10.6

DivXBrowserPlugin: Version: 2.2

AmazonMP3DownloaderPlugin101749: Version: Unknown

Flash Player: Version: 11.9.900.152 - SDK 10.6 Outdated! Update

iPhotoPhotocast: Version: 7.0

QuickTime Plugin: Version: 7.7.3

RealPlayer Plugin: Version: Unknown

Silverlight: Version: 5.1.10411.0 - SDK 10.6

Unity Web Player: Version: UnityPlayer version 2.5.5f1

JavaAppletPlugin: Version: Java 7 Update 21 Outdated! Update

User Internet Plug-ins::

AddLive: Version: AddLive 2.1.6.1

Bad Fonts:

None

Old applications:

None

Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: NO

Volumes being backed up:

Macintosh HD: Disk size: 232.96 GB Disk used: 96.83 GB

Destinations:

Iomega_HDD [Local] (Last used)

Total size: 465.64 GB

Total number of backups: 5

Oldest backup: 2012-10-15 22:22:44 +0000

Last backup: 2013-09-01 15:35:36 +0000

Size of backup disk: Adequate

Backup size 465.64 GB > (Disk used 96.83 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.

Top Processes by CPU:

7% mds_stores

4% com.apple.IconServicesAgent

3% mds

3% WindowServer

2% SystemUIServer

Top Processes by Memory:

172 MB Dock

133 MB com.apple.IconServicesAgent

57 MB Finder

57 MB WindowServer

33 MB EtreCheck

Virtual Memory Statistics:

6.10 GB Free RAM

938 MB Active RAM

212 MB Inactive RAM

785 MB Wired RAM

212 MB Page-ins

0 B Page-outs

Thank you all so much - this helped tremendously! You are the first people who could actually explain things to me in a way I could understand! Many, many thanks for your time & advice!!!!

🙂

.

Fats Vernon wrote:

... So I made sure everything was backed up properly and then wen nuclear on my machine.

The nuclear option: when software conflicts must absolutely, positively be destroyed.

Thanks for the update!

You are welcome.

I agree with applescott that I sense it's something to do with power management or screen saving or window management. I have had multiple kernel panics and logouts and have had far fewer since I decided to turn off a lot of the power managemen, screen saving and security features as described. I still have the occasional issue (yesterday whilst I looking at Dashboard) but it is much better. I have also stopped SugarSync running at startup as this I know to be a frequent culprit, and again here I think it is contributing.

I have a late 2013 iMac (two weeks old). John

I did this! Backed up and started from scratch. All working perfectly now. Apple talked me through it all as I was a bit nervous of erasing everything. This mavericks caused me a good few days of stress.

I tracked my issue down to faulty third party RAM from Crucial. It was only one of the two boards. I diagnosed it by removing both boards, then gradually adding each back. The board has now been replaced and the crashes stopped immediately.