OS X Mavericks (10.9): Why MS PowerPoint will not go into FULL screen mode?

Question

Level 1

0 points

OS X Mavericks (10.9): Why MS PowerPoint will not go into FULL screen mode?

Hello,

This is my first time turning to the Apple community for some feedback on my current issue. I've had this really bizzare error with Microsoft PowerPoint functioning improperly on the NEW OS X Mavericks (10.9) that I've uprgaded to last night.

Everything works fine until I enter into a FULL SCREEN mode, after which PowerPoint crashes.

It was working great prior to the upgrade! I use it to play PowerPoint slides for a class presentation, so some quick insight on what's happening would be very helpful! ASAP!

I've added pics and hopefully someone has a solution. Perhaps Apple will be able to fix this issue in the next update, in case it has anything to do with the compatability with the new OS!

Thanks a lot in advance!

After clicking on "More Information" button, here is the full ERROR message content:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2013-10-24 05:10:03 +0000

Application Name: Microsoft PowerPoint

Application Bundle ID: com.microsoft.Powerpoint

Application Signature: PPT3

Application Version: 14.0.0.100825

Crashed Module Name: unknown

Crashed Module Version: unknown

Crashed Module Offset: unknown

Blame Module Name: unknown

Blame Module Version: unknown

Blame Module Offset: unknown

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

Thread 0 crashed:

# 1 0x4655b283 in ( + 0x00000000)

# 2 0x007f4190 in ( + 0x00000000)

# 3 0x0011a341 in ( + 0x00000000)

# 4 0x007c3869 in ( + 0x00000000)

# 5 0x007c5a04 in ( + 0x00000000)

# 6 0x007be9a8 in ( + 0x00000000)

# 7 0x007bea27 in ( + 0x00000000)

# 8 0x0127c4ad in ( + 0x00000000)

# 9 0x93dcfbe0 in ( + 0x00000000)

# 10 0x9c14f186 in ( + 0x00000000)

# 11 0x9c14eb43 in ( + 0x00000000)

# 12 0x9c1c92ad in ( + 0x00000000)

# 13 0x9c1066c3 in ( + 0x00000000)

# 14 0x9c105d5a in ( + 0x00000000)

# 15 0x9c105bbb in + 0x0000E7F0 ( + 0x00000000)

# 16 0x93c38e2d in ( + 0x00000000)

# 17 0x93c38a47 in ( + 0x00000000)

# 18 0x93dd3a46 in ( + 0x00000000)

# 19 0x93dd3aaa in ( + 0x00000000)

# 20 0x02c6d914 in ( + 0x00000000)

# 21 0x000e823a in ( + 0x00000000)

# 22 0x000e361d in ( + 0x00000000)

# 23 0x000e31b2 in ( + 0x00000000)

X86 Thread State:

eax: 0x006f0007 ebx: 0x7d675b28 ecx: 0x05fb9500 edx:0x7d5ad988

edi: 0x00000000 esi: 0x7d675b28 ebp: 0xbff1e6f8 esp:0xbff1e6dc

ss: 0x00000023 eip: 0x4655b283 cs: 0x0000001b ds:0x00000023

es: 0x00000023 fs: 0x00000000 gs: 0x0000000f eflags:0x00010206

Thread 1:

# 1 0x96f86992 in ( + 0x00000000)

# 2 0x91e49556 in ( + 0x00000000)

X86 Thread State:

eax: 0x00000171 ebx: 0xb00926a0 ecx: 0xb009267c edx:0x96f86992

edi: 0xb00926a0 esi: 0x91e497dd ebp: 0xb00926f8 esp:0xb009267c

ss: 0x00000023 eip: 0x96f86992 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000286

Thread 2:

# 1 0x96f810a6 in ( + 0x00000000)

# 2 0x9ab837a0 in ( + 0x00000000)

# 3 0x03ae5252 in ( + 0x00000000)

# 4 0x03ae4920 in ( + 0x00000000)

# 5 0x03ae48ab in ( + 0x00000000)

# 6 0x03ae5e46 in ( + 0x00000000)

# 7 0x943465fb in ( + 0x00000000)

# 8 0x94346485 in ( + 0x00000000)

# 9 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0xffffffa6 ebx: 0x00000d2e ecx: 0xb0218a6c edx:0x96f810a6

edi: 0x165bcb1e esi: 0x00000d2e ebp: 0xb0218ab8 esp:0xb0218a6c

ss: 0x00000023 eip: 0x96f810a6 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206

Thread 3:

# 1 0x96f857ca in ( + 0x00000000)

# 2 0x9434abd9 in ( + 0x00000000)

# 3 0x971f0922 in ( + 0x00000000)

# 4 0x971f0b46 in ( + 0x00000000)

# 5 0x971bc58b in ( + 0x00000000)

# 6 0x01272905 in ( + 0x00000000)

# 7 0x051184d6 in ( + 0x00000000)

# 8 0x0511738f in ( + 0x00000000)

# 9 0x0511759e in ( + 0x00000000)

# 10 0x05117d76 in ( + 0x00000000)

# 11 0x05117eba in ( + 0x00000000)

# 12 0x051e0a73 in ( + 0x00000000)

# 13 0x051190ed in ( + 0x00000000)

# 14 0x012736e2 in ( + 0x00000000)

# 15 0x971bd56e in ( + 0x00000000)

# 16 0x943465fb in ( + 0x00000000)

# 17 0x94346485 in ( + 0x00000000)

# 18 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0x00000131 ebx: 0x00000860 ecx: 0xb011493c edx:0x96f857ca

edi: 0x00000100 esi: 0x00000001 ebp: 0xb01149c8 esp:0xb011493c

ss: 0x00000023 eip: 0x96f857ca cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246

Thread 4:

# 1 0x96f80f7a in ( + 0x00000000)

# 2 0x9c106f69 in ( + 0x00000000)

# 3 0x9c106541 in ( + 0x00000000)

# 4 0x9c105d5a in ( + 0x00000000)

# 5 0x9c105bbb in + 0x0000E7F0 ( + 0x00000000)

# 6 0x93c38e2d in ( + 0x00000000)

# 7 0x93c38bb2 in ( + 0x00000000)

# 8 0x93dd3a46 in ( + 0x00000000)

# 9 0x93dd3aaa in ( + 0x00000000)

# 10 0x051246ef in ( + 0x00000000)

# 11 0x0511738f in ( + 0x00000000)

# 12 0x0511759e in ( + 0x00000000)

# 13 0x051241ac in ( + 0x00000000)

# 14 0x051ea244 in ( + 0x00000000)

# 15 0x051190ed in ( + 0x00000000)

# 16 0x012736e2 in ( + 0x00000000)

# 17 0x971bd56e in ( + 0x00000000)

# 18 0x943465fb in ( + 0x00000000)

# 19 0x94346485 in ( + 0x00000000)

# 20 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0xffffffe1 ebx: 0xb0195d58 ecx: 0xb0195c3c edx:0x96f80f7a

edi: 0x00000c00 esi: 0x07000006 ebp: 0xb0195c78 esp:0xb0195c3c

ss: 0x00000023 eip: 0x96f80f7a cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206

Thread 5:

# 1 0x96f857ca in ( + 0x00000000)

# 2 0x9434abd9 in ( + 0x00000000)

# 3 0x971f0922 in ( + 0x00000000)

# 4 0x971f0b46 in ( + 0x00000000)

# 5 0x971bc58b in ( + 0x00000000)

# 6 0x01272905 in ( + 0x00000000)

# 7 0x051184d6 in ( + 0x00000000)

# 8 0x0511738f in ( + 0x00000000)

# 9 0x0511759e in ( + 0x00000000)

# 10 0x05117d76 in ( + 0x00000000)

# 11 0x05117efa in ( + 0x00000000)

# 12 0x051e0e2c in ( + 0x00000000)

# 13 0x051e5c34 in ( + 0x00000000)

# 14 0x051e5e00 in ( + 0x00000000)

# 15 0x051190ed in ( + 0x00000000)

# 16 0x012736e2 in ( + 0x00000000)

# 17 0x971bd56e in ( + 0x00000000)

# 18 0x943465fb in ( + 0x00000000)

# 19 0x94346485 in ( + 0x00000000)

# 20 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0x00000131 ebx: 0x00000860 ecx: 0xb029aa9c edx:0x96f857ca

edi: 0x00000100 esi: 0x00000001 ebp: 0xb029ab28 esp:0xb029aa9c

ss: 0x00000023 eip: 0x96f857ca cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246

Thread 6:

# 1 0x96f80f7a in ( + 0x00000000)

# 2 0x9c106f69 in ( + 0x00000000)

# 3 0x9c106541 in ( + 0x00000000)

# 4 0x9c105d5a in ( + 0x00000000)

# 5 0x9c105bbb in + 0x0000E7F0 ( + 0x00000000)

# 6 0x01272fb1 in ( + 0x00000000)

# 7 0x01274bf9 in ( + 0x00000000)

# 8 0x012736e2 in ( + 0x00000000)

# 9 0x971bd56e in ( + 0x00000000)

# 10 0x943465fb in ( + 0x00000000)

# 11 0x94346485 in ( + 0x00000000)

# 12 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0xffffffe1 ebx: 0xb05240b8 ecx: 0xb0523f9c edx:0x96f80f7a

edi: 0x00000c00 esi: 0x07000006 ebp: 0xb0523fd8 esp:0xb0523f9c

ss: 0x00000023 eip: 0x96f80f7a cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000206

Thread 7:

# 1 0x96f857ca in ( + 0x00000000)

# 2 0x9434abd9 in ( + 0x00000000)

# 3 0x99bc9540 in ( + 0x00000000)

# 4 0x99bc9180 in ( + 0x00000000)

# 5 0x943465fb in ( + 0x00000000)

# 6 0x94346485 in ( + 0x00000000)

# 7 0x9434bcf2 in ( + 0x00000000)

X86 Thread State:

eax: 0x00000131 ebx: 0x00010068 ecx: 0xb0420c7c edx:0x96f857ca

edi: 0x00000e00 esi: 0x00000d01 ebp: 0xb0420d08 esp:0xb0420c7c

ss: 0x00000023 eip: 0x96f857ca cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000246

Thread 8:

# 1 0x96f86046 in ( + 0x00000000)

# 2 0x9434bcce in ( + 0x00000000)

X86 Thread State:

eax: 0x00100170 ebx: 0x00007a5f ecx: 0xb031cf9c edx:0x96f86046

edi: 0x94347c69 esi: 0xb031d000 ebp: 0xb031cfc8 esp:0xb031cf9c

ss: 0x00000023 eip: 0x96f86046 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282

Thread 9:

# 1 0x96f86046 in ( + 0x00000000)

# 2 0x9434bcce in ( + 0x00000000)

X86 Thread State:

eax: 0x00100170 ebx: 0x0000afbf ecx: 0xb0080f9c edx:0x96f86046

edi: 0x94347c69 esi: 0xb0081000 ebp: 0xb0080fc8 esp:0xb0080f9c

ss: 0x00000023 eip: 0x96f86046 cs: 0x0000000b ds:0x00000023

es: 0x00000023 fs: 0x00000023 gs: 0x0000000f eflags:0x00000282

Loaded modules:

Operating System Information

Operating System: Mac OS X 10.9 (Build 13A603)

CPU: Intel Core Duo, Number: 4, Speed: 2147 MHz

gestaltPhysicalRAMSizeInMegabytes err = 0, result = 8192 MB

gestaltSystemVersion err = 0, result = 0x1090

Screen: 1280 x 800, depth = 32, ltbr = 0, 0, 800, 1280

Microsoft Application Information:

Error Reporting UUID: C4BF6C87-1362-41A9-9E51-0708955052C5

Time from launch: 3 hours, 12 minutes, 24 seconds

Total errors on this client: 9

MacBook Pro, OS X Mavericks (10.9)

Posted on Oct 23, 2013 10:46 PM

Reply

Answer 1

Oct 24, 2013 1:08 PM in response to _vladdy

HI there, yes the same has happened to myself, im using MSO 2011. its obviously not just me thats having this problem. Hope it gets fixed soon.

Reply

Answer 2

Gsxfeddy

Level 1

0 points

Oct 24, 2013 1:38 PM in response to _vladdy

Same for me ... I discovered this bug just before to start my lecture :-(. Too bad.

PS: No problem with Powerpoint 2008 (test on the computer of my colleague)

Reply

Answer 3

trek2710

Level 1

5 points

Oct 24, 2013 2:18 PM in response to _vladdy

Same here:

Process: Microsoft Error Reporting [1060]

Path: /Library/Application Support/Microsoft/*/Microsoft Error Reporting.app/Contents/MacOS/Microsoft Error Reporting

Identifier: com.microsoft.error_reporting

Version: 2.2.5 (2.2.5)

Build Info: Unknown-2.2.6~0

Code Type: X86 (Native)

Parent Process: launchd [192]

Responsible: Microsoft Error Reporting [1060]

User ID: 501

Date/Time: 2013-10-24 23:14:59.447 +0200

OS Version: Mac OS X 10.9 (13A603)

Report Version: 11

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x00000000791feae0

Model: Macmini6,2, BootROM MM61.0106.B03, 4 processors, Intel Core i7, 2.3 GHz, 8 GB, SMC 2.8f0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB

Thunderbolt Bus: Mac mini, Apple Inc., 23.4

Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 22.2

Reply

Answer 4

trek2710

Level 1

5 points

Oct 25, 2013 1:53 AM in response to trek2710

Got it to work by upgrading Powerpoint to latest version 14.1 (110310)...

Reply

Answer 5

nnaous

Level 1

5 points

Oct 25, 2013 4:01 AM in response to _vladdy

My presentation today was completely ruined because of this issue. I can now confirm, however, that upgrading to PowerPoint 14.1 resolves the issue.

Reply

Answer 6

Oct 25, 2013 3:50 PM in response to _vladdy

Hi there,

I got the 14.3.8 version and it didn't work.

Did not work in full screen mode; and, worse, mavericks messed up all my presentations! All words have disapeared from all slides.

I'm a teacher and I'm really disappointed whit this upgrade.

Hope they can fix this mess.

Reply

Answer 7

Ermac210

Level 1

0 points

Oct 28, 2013 10:49 AM in response to _vladdy

Same here, I'm using version 14.0 (100825), where can I upgrade to 14.3.8 or 14.1??

Hope the upgrade don't kill any of my documents.

Apple should check this issue soon!

Reply

Answer 8

Mvrik6

Level 1

0 points

Oct 28, 2013 2:58 PM in response to _vladdy

Please run Microsoft office auto updates on your mac, it will fix the issue.

Reply

Answer 9

Mvrik6

Level 1

0 points

Oct 28, 2013 3:01 PM in response to Ermac210

Please open help from any microsoft office application on your mac and then check for updates

Reply

Answer 10

Ermac210

Level 1

0 points

Oct 28, 2013 9:23 PM in response to _vladdy

Just updated to 14.1 (110310) and the issue is solved!

Reply

Answer 11

Oct 29, 2013 6:27 AM in response to _vladdy

I encounted the same problem when I was giving a lecture! It was very disappointed.

Finally, I found a solution for me. Disable the menu bar from the second monitor will solve this bug. It works for me.

Click on System Preferences > Mission Control > Un-tick “Displays have separate Spaces”. Once you log off and log in again, you will have just a single menu bar, and your PowerPoint will work.

Reply

Answer 12

Oct 29, 2013 3:42 PM in response to xzhang-mech

As above, update powerpoint to version 14.1 from the office website, i did it and it works perfectly!

Reply

Answer 13

Oct 29, 2013 7:38 PM in response to brooksy0691

I am using 14.3.8. In the full screen mode, when you move your mouse, Powerpoint will terminate. After disable the menu bar from the second monitor, it works perfectly.

Reply

Answer 14

Oct 29, 2013 7:41 PM in response to olimpiogarcia

I also use 14.3.8. Disable the menu bar from the second monitor will solve this bug.

Click on System Preferences > Mission Control > Un-tick “Displays have separate Spaces”. You need to log off and log in again.

Reply

Answer 15

Oct 30, 2013 1:44 PM in response to olimpiogarcia

I have the same problem with Mavericks and Powerpoint but it is not resolved with the latest ppt update - I have ppt 14.3 and the problem persists. It manifests itself in a two-display system and it depends on which display is carrying the dock. Presentation mode seems to work OK when the menu bar is on the large display but not when it is on the laptop display. Very annoying.

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