OVozeh

Q: Serious Mail problems

After upgrading to Mavericks, the following has happened with my Mail app :

1. Lost a couple of important folders wtih all messages in them

2. Flagged messages all messed up (wrong counts, for example)

3. Mail headers are there but there is no content in a number of messages

4. "Sent" folder is all messed up, some messages appear, others do not

Is there an immediate fix, so I can recover my previous Mail set up or do we need to wait for Apple to fix this ?

Posted on Oct 24, 2013 12:00 AM

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Q: Serious Mail problems

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  • by toldor,

    toldor toldor Oct 24, 2013 12:44 AM in response to OVozeh
    Level 1 (35 points)
    Oct 24, 2013 12:44 AM in response to OVozeh

    I have some similiar mail problems. For me I used my mailbox on my laptop as a pop3 mailbox. On my mobile phone i use imap. After I installed Mavericks all my mails in my Inbox were gone except the ones I put locally in different mailboxes. But a recovery from time machine helped me get back my lost mails. I hope you use TM there too.

  • by OVozeh,

    OVozeh OVozeh Oct 24, 2013 1:11 AM in response to toldor
    Level 3 (840 points)
    Oct 24, 2013 1:11 AM in response to toldor

    Thanks for responding. OK, but is the Mail app working well now ?

  • by toldor,

    toldor toldor Oct 24, 2013 1:20 AM in response to OVozeh
    Level 1 (35 points)
    Oct 24, 2013 1:20 AM in response to OVozeh

    Not really. The problem I have is related server related I guess. I use the same profile on my laptop and locally on my mac mini server. This mess up a few things.

  • by FarmerSwe,

    FarmerSwe FarmerSwe Oct 24, 2013 6:45 AM in response to OVozeh
    Level 1 (0 points)
    Oct 24, 2013 6:45 AM in response to OVozeh

    I have the same problem after upgrading to Mavericks

     

    I also have very very important mail saved on the computer in different inboxes/folders. I hope its only Mail that don't show them correctly. Really don't want the mails  to be gone or corrupt.

     

    Hope for a quick fix soon!

  • by Roger.Cavanagh,

    Roger.Cavanagh Roger.Cavanagh Oct 24, 2013 7:10 AM in response to OVozeh
    Level 1 (13 points)
    iCloud
    Oct 24, 2013 7:10 AM in response to OVozeh

    I had a similar problem with Mail that looks like reindexing Spotlight has cured. That might help here. See this article from the knowledgebase.

     

    http://support.apple.com/kb/HT2409

     

    The suggestion from another thread was to only process the ~Library/Mail folder, but in the end I chose to reindex the complete hard disk because when I first tried the steps described I ran into a Privacy List error that required additional remedial steps. See here: https://discussions.apple.com/message/22754118#22754118

  • by AnthonyLeardi,

    AnthonyLeardi AnthonyLeardi Oct 24, 2013 7:15 AM in response to OVozeh
    Level 1 (0 points)
    Oct 24, 2013 7:15 AM in response to OVozeh

    I use Smart Groups in my Contacts to help me with my emails.  That's gone since I upgraded.  Any thoughts?

  • by toldor,

    toldor toldor Oct 24, 2013 7:21 AM in response to FarmerSwe
    Level 1 (35 points)
    Oct 24, 2013 7:21 AM in response to FarmerSwe

    @Farmer: I recovered all my "lost" mails with Time Machine. Was quite easy to do.

  • by ASC_CS,

    ASC_CS ASC_CS Oct 24, 2013 6:47 PM in response to OVozeh
    Level 1 (0 points)
    Oct 24, 2013 6:47 PM in response to OVozeh

    I am also having similar problems. After upgrading mail. I am using imap and the mail is in other clients.  Lost a lot of local setup adn items. 19 recent drafts were replaced with two from 2011. Things were restored from Time Machine. After a relaunch of mail, I am back to the strange Mail behaviour and lost drafts (not sure what else) after the Mavericks upgrade.

     

    AsC.

  • by FarmerSwe,

    FarmerSwe FarmerSwe Oct 25, 2013 4:35 AM in response to toldor
    Level 1 (0 points)
    Oct 25, 2013 4:35 AM in response to toldor

    Unfortunately I haven't started to use Time Machine. Something I really should start with. I don't think that the mails are "lost" just that they don't dislpay correct in the client. Well it's what i hope for. In previously upgrades I never experienced this problem.

  • by FarmerSwe,

    FarmerSwe FarmerSwe Oct 25, 2013 5:05 AM in response to Roger.Cavanagh
    Level 1 (0 points)
    Oct 25, 2013 5:05 AM in response to Roger.Cavanagh

    Trying out to make a re-index of Spotlight to see if it will help my problem with OS X Mail.

  • by toldor,

    toldor toldor Oct 25, 2013 6:12 AM in response to FarmerSwe
    Level 1 (35 points)
    Oct 25, 2013 6:12 AM in response to FarmerSwe

    Just a try! Maybe you can try to install old 10.8 on an usb-stick and bootup from there. Copy the profile there and login. Check for the mails and run Time Machine then.

  • by FarmerSwe,

    FarmerSwe FarmerSwe Oct 28, 2013 1:10 AM in response to FarmerSwe
    Level 1 (0 points)
    Oct 28, 2013 1:10 AM in response to FarmerSwe

    After the re-index of Spotlight has finnished my flags are back. But no luck with the mail. Only the header and empty on content

  • by gjw1980,Solvedanswer

    gjw1980 gjw1980 Oct 28, 2013 7:03 AM in response to OVozeh
    Level 1 (10 points)
    Oct 28, 2013 7:03 AM in response to OVozeh

    OVozeh wrote:

     

    After upgrading to Mavericks, the following has happened with my Mail app :

    1. Lost a couple of important folders wtih all messages in them

    2. Flagged messages all messed up (wrong counts, for example)

    3. Mail headers are there but there is no content in a number of messages

    4. "Sent" folder is all messed up, some messages appear, others do not

    Is there an immediate fix, so I can recover my previous Mail set up or do we need to wait for Apple to fix this ?

    I had problems 1 and 3 above (possibly others but didn't notice this). I think I've fixed it by doing the following:

     

    From the 'Go' menu > Go to folder > paste in '~/Library/Mail/V2'. This takes you to your mail folder. I had two versions of one of my mailboxes in the mail folder. The incomplete one had a '2' after it's name. The original (pre-Mavericks) mailbox was there with all of the right subfolders. So I dragged the incomplete folder to trash, deleted the '2' from the original folder name, quit and reopened mail, and everything seems ok.

     

    I'm a bit of a novice so I offer no guarantees this won't cause other problems. But it's working for me at the moment.

  • by toldor,Helpful

    toldor toldor Oct 28, 2013 7:24 AM in response to gjw1980
    Level 1 (35 points)
    Oct 28, 2013 7:24 AM in response to gjw1980

    gjw1980 wrote:


    I had problems 1 and 3 above (possibly others but didn't notice this). I think I've fixed it by doing the following:

     

    From the 'Go' menu > Go to folder > paste in '~/Library/Mail/V2'. This takes you to your mail folder. I had two versions of one of my mailboxes in the mail folder. The incomplete one had a '2' after it's name. The original (pre-Mavericks) mailbox was there with all of the right subfolders. So I dragged the incomplete folder to trash, deleted the '2' from the original folder name, quit and reopened mail, and everything seems ok.

     

    I'm a bit of a novice so I offer no guarantees this won't cause other problems. But it's working for me at the moment.

     

    For me it helped to re-index the mail completely. That was quiet easy to do. First is to stop Mail.app completely. Then you go into terminal. As you are logged in as your user there you can directly go into the right folder, which is

     

    ~/Library/Mail/V2/MailData

     

    If you look into the directory there is a couple of files called "Envelope Index" and "Envelope Index-wal" with maybe a lot of different version numbers behind. Best thing is to move away the current "Envelope Index" and "Envelope Index-wal" to a different location. Now you can start Mail.app again and it will inform you that it has to make a new index of your folder. Once this is finished all my mails were back in my application. Why? Because the update to Mavericks did not delete the mails it just messed up the indexes.

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