Mavericks corrupts external hard drive

I updated two days after Mavericks came out, so I was one of the early installers.

I have a iMac 27" mid 2010, ony one external drive WD My Book 4GB.

I had the WDDMservice installed during the upgrade to mavericks.

I had the harddrive connected during upgrade (i didn't do a clean install).

I did not have WDSmartWare installed.

I did not have any data loss so far

I now have removed the WDDMservice according to the instructions of the WD Staff..

Bosto wrote:

So, Apple and HD companies out there, please WTFU and start programming some solutions! Waiting for 10.9.1

You might have to wait on 10.9.1. They're working on 10.10:

http://www.macworld.co.uk/mac/news/?newsid=3477032&olo

Interesting... LOL

btw: promise actually contacted me directly to delve into the mavericks/time machine/imac/pegasus R4 issue! they said no one has been reporting problems. eh?? this isn't the only board...

i suggest anyone having problems get on the bandwagon asap.

I have three WD Passport. Have formated them all to Exfat. Have been using the disk a couple of time. Haven't had any trouble.

But I don't know If I have any of the apps which is causing trouble.

Any idea how I can find out and how to delete those apps?

After a long and stresful weekend, I finally have some good news.

I ran Wondershare Data Recovery on my 6TB (3TB RAID) WD system and it looks like I have been able to recover most if not all of the 2TB of data.

First positive indication is that I am able to open and load my Canon RAW pictures into Lightroom. Of course these have different names and no folder structure, but at this stage, I will take it.

It looks like I am also able to recover video, audio and other file types, but I have not yet tried to deal with them. Of course names and dates are also changed.

I saved all of these into an external Seagate 3TB Expansion Drive.

Finally backed up my MBP into another external Seagate Drive (which I promptly disconnected and put away).

Plan to park my WD drive for now until further instructions from Apple or WD 🙂

Never heard of Wondershare before and I have to admit that I used it because it had a free scan, but had to pay the license fee to recover. Well worth it just to recover my pictures.

Funny story is that our Admin asked how I spent my weekend, explained that I was recovering data from my Mac and she suggested that I look into a back-up system. Just had to laugh.

Good luck to all.

jsac88 After a long and stresful weekend

*If additionally people can add information such as:

"Macbook Pro 2010"...... or "Imac 2009" etc. to aid in deduction of a clear chain of causation.

thank you 😊

jsac88 looks like I have been able to recover most if not all of the 2TB of data.

Thats good news

First realization is that your data on your computer is highly vulnerable

Second realization is that you need a HD backup of your OS and data

Third realization is that you need at the very least a secondary HD backup

Fourth and final realization is understanding the fragility of any and all HD & ferromagnetic storage, and that vital data needs to be “frozen” on unassailable redundancies across multiple storage platforms including multiple HD, online backup, archival DVD burns comprising at the very minimum triple platform redundancy of data you have been working on for years or decades that cannot be replaced.

😊

Plotinus,

I have a MBP Retina 13"/i5/768 SSD 2012 model

My WD drive was connected to the Thunderbolt port with a TBolt/Firewire adapter.

I don't remember if my drive was connected when I upgraded to Maverick.

I did have the WD software installed, which I removed using the original CD and following suggestions from others in these posts.

Moved the WD drive back to USB I/F for the recovery

I was using the same drive for my Time Machine back-up and it looks like the last back-up ran on 10/25.

jsac88,

That must be a great relief! Did you remove any WD files from your mac before you attempted the recovery?

Tell me about your video recovery success. Were the file types (extension) correctly identified so you could at least know what you were looking at? What type of video files did you have? And I assume they functioned correctly...

By chance did you recover Premiere Pro project files that way?

Thanks!

Mac,

My first priority were the pictures, so that is where I have spent my time.

I did remove all of the WD files before trying the recovery.

I will look into the video recovery success and will post my feedback shortly. First look is that extensions look correct.

I do not use Premier Pro.

I connected my another external HD and all data gone as well, nice. can we sue APPLE for this, I have lost so much of important data.

@PlotinusVeritas

Some Seagate disks also come bundle with extras software. I have found instructions for the GoFlex series on this forum (here on Apple Support Communities), but there is also the issue of their “Backup Plus” gadget and their “Dashboard” (I’m not sure if it’s the same software). I’ve asked on Seagate Forum and will report back if I get an adequate answer. Do you happen to know does instructions?

I have a MacPro4,1 (MacPro early 2009). I posted here on Oct. 29, 3 PM. After installing Mvrx, the WiebeTech eSATA card driver was disabled and moved to Incompatible Software folder. WiebeTech support said to just reinstall the software in Mvrx.

ALL the data on my external backup drives (both firewire and eSata connected) were wiped over the next day after installing Mvrx:

G-RAID 8TB - eSATA

G-RAID 6TB - fw800

WD MyBook 6TB - eSATA

NewerTech dock with 3TB HGST drive - fw800

WD Passport 2TB - USB3 (partition lost but NO data on it) connected to USB2

After the were wiped, I pulled eSATA card and just used fw800. I began rebuilding the drive thinking it was an eSATA driver problem. I have a SSD internal boot drive + 3 internal HGST 4TB drives. I then lost 1 of the HGST 4TB drives and paniced at that point. I had NO TM backups because they were on 2 external 6TB drives.

I called Apple and opened a support case. The decision was to backup and restore my system using a CCC backup I'd made and shutdown the MacPro. I used my Mac Mini with Mtn Lion to make a copy of the SSD with Mvrx for later diagnosis and then restored back to Mtn Lion. I spent the next several days restoring the internal drive from a Drobo 5N backup and recreating the lost data which were backups of the 3 internal HDs.

In hindsight I'd tried and failed to uninstall and remove the WD utilities on my MacPro in frustration because of pop up windows that the WD Util generated. With Mtn Lion, the spotlight search failed to locate the program since it hides system folders. I had installed a new version months ago and for some reason there were 2 versions installed and both ran whenever the WD MyBook was connected via fw800. I ran MyBook using eSATA so the WD Util software would not run. I finally found where WD utils were located via the info on this discussion and it is now removed from both Mtn Lion computers and confirmed that using "Find Any File" app.

Important Warning for Mtn Lion users running the WD utilities:

Three months ago the MyBook 6TB drive was corrupted under Mtn Lion in the same way (blank MyBook partition with EFI). At the same time the G-RAID 8TB controller failed and was replaced under warranty. I thought the failiure of the MyBook 6TB was due to that controller glitching some how since both were on the eSATA card). I reformatted the MyBook 6TB and rebuilt it but was using it with the eSATA PCIe card. It worked well after that. The MyBook does have an issue of disconnecting for some reason or not being recognized on rebooting. Recyling power on it generally allows it to mount.

henry79 After they (my HD) were wiped, I pulled eSATA card.....macbook pro 2009

Yes, FirmTek reports a specific issue with Mavericks and the 2010 Macbook Pro 17" eSATA

"FirmTek testing has discovered if the release version of Mac OS X 10.9 (13A603) is installed on a 17" 2010 MacBook Pro model MacBookPro6,1, and an eSATA card is inserted into the ExpressCard slot - no hard drives will mount using the card."

Parneix Some Seagate disks also come bundle with extras software

Yes, I know, Seagate and WD are famous for having budled software on their commercial HD,.... never use such software, ever. (*Some RAID hardware requires software for operation)

*always let disk utility handle a RAID array if you need one, and secondly never install any bundled software that came on your HD, or is recommended as a download from any hard drive manufacturer; dont use such hard drive software designed to “improve, help etc.” your use of your new hard drive.

All simple USB non-RAID hard drives need to be considered new from box as “format it immediately and ignore anything that might be on the HD from the mfg.”.

Mac,

Well some bad news.

I am unable to open most of the video files that I recovered. Files have the right extension (.mov, .mp4, .avi, etc). Data seems to be corrupted or unrecognizable by the applications.

I will try again tomorrow.

All Canon RAW photos recovered seem to be ok.

jsac88,

So after your recovery, all the files will be under one single directory with wrong file names?

Cheers,

Gordon