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Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..


My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others. Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.


And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.


PLEASE HELP!!! Thanks in advance



Using EtreCheck, pls see below report:


Hardware Information:

MacBook Air (13-inch, Mid 2012)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2 cores

4 GB RAM


Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB


System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:11:45


Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


USB Information:







FireWire Information:


Thunderbolt Information:

Apple Inc. thunderbolt_bus


Kernel Extensions:


Problem System Launch Daemons:


Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist

[loaded] com.paragon.NTFS.upd.plist


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] net.sourceforge.MonolingualHelper.plist


Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.hp.messagecenter.launcher.plist


User Launch Agents:

[loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

[loaded] com.google.keystone.agent.plist


User Login Items:

None


3rd Party Preference Panes:

Flash Player

Language Aid

MagicPrefs

Paragon NTFS for Mac ® OS X


Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

CMBSecurity.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

nplastpass.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin


User Internet Plug-ins:

aliedit.plugin

Google Earth Web Plug-in.plugin

QQMail.plugin

QQMail.plugin

txftn.plugin

RealPlayer Plugin.plugin

txftn.plugin


Bad Fonts:

None


Top Processes by CPU:

100% com.apple.internetaccounts

4% WindowServer

4% com.apple.WebKit.WebContent

2% EtreCheck

1% Safari

1% Activity Monitor

0% fontd

0% hidd

0% sysmond

0% aosnotifyd


Top Processes by Memory:

1.62 GB com.apple.internetaccounts

180 MB com.apple.IconServicesAgent

143 MB com.apple.WebKit.WebContent

111 MB Safari

49 MB Dock

45 MB WindowServer

37 MB mds_stores

37 MB Activity Monitor

33 MB Finder

25 MB com.apple.WebKit.Networking


Virtual Memory Statistics

35 MB Free RAM

1.51 GB Active RAM

1.48 GB Inactive RAM

587 MB Wired RAM

252 MB Page-ins

840 KB Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

Reply
61 replies

Nov 12, 2013 7:25 AM in response to satcomer

Thanks ... I have no problem logging in to Apple or iTunes or the Apple Store. It's when I try to download the full version of Mavericks that this other ID pops up, and I'm not allowed to change it. I then tried to just download an update, but there doesn't seem to be one available. I have the first version of Mavericks, so was trying to overwrite it with the new full version.

Nov 21, 2013 3:08 PM in response to Brad Skidmore

my accounts.plist file is only 61 KB, so I don't think that is my problem.

My mail was working fine until yesterday. Then I added 4 accounts and it was still working fine.

But then I quit mail and now I can't get it to open. The application stops responding.


The accounts all work just fine on my iPad, but not on my MBP with Mavericks.

I don't really know what to do about it. Can anyone help?

Nov 26, 2013 5:40 PM in response to Drewli77

Very happy to have found this thread. I was having another, worse problem. It seemed like http was completely blocked. I could not connect to the web from any browser, but SMB/FTP worked fine on the local network. I also could ping and traceroute to google.com.


Using the info in this posting, I deleted Accounts.plist and after that, rm'd the MailData folder and gave it a reboot for good measure. Had to add the Google account back in, but am good to go now.


Thanks, all!


Travis

Dec 3, 2013 9:06 AM in response to Drewli77

Thanks for the fixes. I waited more than a month to install Mavericks (installed yesterday 12/2/13) and I see that there was a Mail update, so I don't understand why I still had this problem. Deleting my huge plist file allowed Mail to work, but it's still using about 25% CPU. Wondering if I need to reinstall Mavericks. I so appreciate all the smart people on the forum. Thank you, thank you.

Feb 6, 2014 8:01 AM in response to genyoung

Ditto. I really appreciate all of the great suggestions here.


My Accounts.plist was not terribly large, but it did show a number of expired accounts. I deleted it and re-entered my active accounts (2 GMail IMAP and 1 Comcast POP) manually, which was very easy. My new Accounts.plist is only 9KB. Mail now launches very quickly, and I have plenty of free memory and CPU capacity.


It still takes a long time for my folders to be populated with email messages whether those synced with the GMail server (where I have over 40,000 messages) and/or those I have placed "On My Mac" in a large hierarchical suite of folders. Any suggestions? For example, is there an efficient way to batch delete all emails stored in these folders that are older than say 1/1/2011? I have already deleted all emails on the GMail server older than 1/1/2011, but that does not appear to have had any impact on those stored "On My Mac".

Feb 6, 2014 11:04 PM in response to tadcrawfordmv

"is there an efficient way to batch delete all emails stored in these folders that are older than say 1/1/2011"


From within Mail there is an easy way to do this.

Just create a smart mailbox (Mailbox menu > New smart mailbox) and choose the date criteria (last viewed or received) that you want to base your deletion cut-off on.

If you only want to delete from a specific folder or mailbox, choose it by including criteria "Message is in mailbox".

Feb 7, 2014 7:15 PM in response to Brad Skidmore

Brad -

Great tip! I used a smart folder to seek all messages before 1/1/11 excluding those in selected folders. My only disappointment was that the filter did not include sub-folders. I found a fairly reasonable workaround. I sorted all messages before 1/1/11 by mailbox and then selectively deleted those I didn't want.

Again, thanks for the great suggestion.

Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

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