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Drewli77 Author

Level 1

0 points

Mail Can't Open & com.apple.internetaccount process hogging 100% CPU

Desperately seeking answers after Mavericks install..

My mail crashed and now won't open at all. I've tried most (if not all) the suggestions posted by others. Haven't tried deleting and reinstalling mail yet, as this will be my last resort since I have a work account in it that is not on IMAP.

And another troubling issue is my macbook's fan is going crazy and feels like its overheating.

Looking at "Activity Monitor" I see a process "com.apple.internetaccounts" that is taking 100% CPU and 1.6GB of memory!!

No idea what this process is and can't seem to quit it.

PLEASE HELP!!! Thanks in advance

Using EtreCheck, pls see below report:

Hardware Information:

MacBook Air (13-inch, Mid 2012)

MacBook Air - model: MacBookAir5,2

1 1.8 GHz Intel Core i5 CPU: 2 cores

4 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

System Software:

OS X 10.9 (13A603) - Uptime: 0 days 0:11:45

Disk Information:

APPLE SSD SM256E disk0 : (251 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 250.14 GB (59.72 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

USB Information:

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

[loaded] com.paragon.NTFS.trial.plist

[loaded] com.paragon.NTFS.upd.plist

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.adobe.SwitchBoard.plist

[loaded] com.microsoft.office.licensing.helper.plist

[loaded] net.sourceforge.MonolingualHelper.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.hp.messagecenter.launcher.plist

User Launch Agents:

[loaded] com.adobe.ARM.df0ab5bbe6f698196fcc21e3c1e66dcb758bd911f4d637272d9d8109.plist

[loaded] com.google.keystone.agent.plist

User Login Items:

None

3rd Party Preference Panes:

Flash Player

Language Aid

MagicPrefs

Paragon NTFS for Mac ® OS X

Internet Plug-ins:

AdobePDFViewer.plugin

AdobePDFViewerNPAPI.plugin

CMBSecurity.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

JavaAppletPlugin.plugin

nplastpass.plugin

QuickTime Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin

User Internet Plug-ins:

aliedit.plugin

Google Earth Web Plug-in.plugin

QQMail.plugin

txftn.plugin

RealPlayer Plugin.plugin

txftn.plugin

Bad Fonts:

None

Top Processes by CPU:

100% com.apple.internetaccounts

4% WindowServer

4% com.apple.WebKit.WebContent

2% EtreCheck

1% Safari

1% Activity Monitor

0% fontd

0% hidd

0% sysmond

0% aosnotifyd

Top Processes by Memory:

1.62 GB com.apple.internetaccounts

180 MB com.apple.IconServicesAgent

143 MB com.apple.WebKit.WebContent

111 MB Safari

49 MB Dock

45 MB WindowServer

37 MB mds_stores

37 MB Activity Monitor

33 MB Finder

25 MB com.apple.WebKit.Networking

Virtual Memory Statistics

35 MB Free RAM

1.51 GB Active RAM

1.48 GB Inactive RAM

587 MB Wired RAM

252 MB Page-ins

840 KB Page-outs

MacBook Air

Posted on Oct 24, 2013 2:47 AM

61 replies

cavenewt

Level 2

368 points

Mar 10, 2014 11:05 AM in response to mrsfuss

Did you get your Mac used? If so, did it come with Mavericks on it? Because that copy of Mavericks can be linked to the previous owners Apple ID, if they are the one who downloaded it.

At any rate, try this: cancel out of that login window. In the App Store, click on the Featured button at the top of the window. On the right-hand side, under Quick Links, click on "welcome [name]", or Account directly under that. Does the resulting login window have a Sign Out button? If so, click on Sign Out and try to log in using your own Apple ID.

If you do succeed in that, try downloading the Mavericks updater again. It still may insist on that other person's Apple ID password.

If so, you can always go to Apple's website and download the manual updater.

http://support.apple.com/kb/DL1726?viewlocale=en_US&locale=en_US

You will need to download it, then mount the resulting dmg, then run the installer that's inside the dmg. No username or password for your Apple ID is required, just your Mac account password to authorize the install.

Mail Can't Open & com.apple.internetaccount process hogging 100% CPU