Mybook studio raid 0, empty after installing Mavericks

Hardware Information:

MacBook Pro (15-inch, Mid 2012)

MacBook Pro - model: MacBookPro9,1

1 2.6 GHz Intel Core i7 CPU: 4 cores

8 GB RAM

Video Information:

Intel HD Graphics 4000 - VRAM: 1024 MB

NVIDIA GeForce GT 650M - VRAM: 1024 MB

Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0

AirPlay: Version: 1.9

AppleAVBAudio: Version: 2.0.0

iSightAudio: Version: 7.7.3

Startup Items:

FanControlDaemon - Path: /Library/StartupItems/FanControlDaemon

ParallelsDesktopTransporter - Path: /Library/StartupItems/ParallelsDesktopTransporter

System Software:

OS X 10.9 (13A603) - Uptime: 1 day 21:2:38

Disk Information:

APPLE HDD HTS547575A9E384 disk0 : (750.16 GB)

EFI (disk0s1) <not mounted>: 209.7 MB

MAC HDD (disk0s2) /: 749.3 GB (497.86 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB

MATSHITADVD-R UJ-8A8

USB Information:

Seagate Backup+ Mac SL 1 TB

EFI (disk1s1) <not mounted>: 209.7 MB

My Book (disk1s2) /Volumes/My Book: 999.86 GB (347.06 GB free)

Apple Inc. FaceTime HD Camera (Built-in)

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. Apple Internal Keyboard / Trackpad

FireWire Information:

Thunderbolt Information:

Apple Inc. thunderbolt_bus

Kernel Extensions:

Problem System Launch Daemons:

Problem System Launch Agents:

Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[not loaded] com.adobe.SwitchBoard.plist

[loaded] com.fitbit.galileod.plist

[loaded] com.wdc.WDDMservice.plist

[loaded] com.WesternDigital.WDSmartWareD.plist

Launch Agents:

[not loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.CS5ServiceManager.plist

User Launch Agents:

[loaded] com.adobe.AAM.Updater-1.0.plist

[loaded] com.adobe.ARM.[...].plist

[loaded] com.macpaw.CleanMyMac.helperTool.plist

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist

User Login Items:

iTunesHelper

AirPort Base Station Agent

System Events

GrowlMenu

LimeWire At Login

SmileboxTray

Dropbox

Fitbit Connect Menubar Helper

StatusMenu

3rd Party Preference Panes:

Fan Control

Flash Player

Flip4Mac WMV

Growl

MacFUSE

Mighty Mouse

Perian

Internet Plug-ins:

AdobePDFViewer.plugin

Default Browser.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Flip4Mac WMV Plugin.plugin

GameTapPlugIn.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin

RhapsodyPlayerEngine.plugin

Silverlight.plugin

User Internet Plug-ins:

Move-Media-Player.plugin

Bad Fonts:

None

Time Machine:

Skip System Files: NO

Mobile backups: ON

Auto backup: YES

Volumes being backed up:

MAC HDD: Disk size: 749.3 GB Disk used: 251.43 GB

Destinations:

My Book [Local] (Last used)

Total size: 999.86 GB

Total number of backups: 19

Oldest backup: 2013-09-04 02:01:44 +0000

Last backup: 2013-11-11 03:08:32 +0000

Size of backup disk: Adequate

Backup size 999.86 GB > (Disk used 251.43 GB X 3)

Top Processes by CPU:

2% WindowServer

1% JavaApplicationStub

1% EtreCheck

0% com.apple.WebKit.Networking

0% Fitbit Connect Menubar Helper

0% uTorrent

0% fontd

0% WDSmartWareD

0% configd

0% aosnotifyd

Top Processes by Memory:

1.74 GB PluginProcess

270 MB JavaApplicationStub

156 MB mds_stores

139 MB WindowServer

131 MB com.apple.IconServicesAgent

123 MB Safari

90 MB com.apple.WebKit.Networking

74 MB Finder

66 MB Dock

57 MB uTorrent

Virtual Memory Statistics:

40 MB Free RAM

3.49 GB Active RAM

3.43 GB Inactive RAM

955 MB Wired RAM

882 MB Page-ins

19 MB Page-outs

PlotinusVeritas,

What other info were you collecting about affected disks, does the above EtreCheck report help?

It looks like WDSmartware is installed…

[loaded] com.wdc.WDDMservice.plist

[loaded] com.WesternDigital.WDSmartWareD.plist

I gave up on trying to induce a fault after nearly 2 weeks and 20 some HD. I only had 2 WD drives for testing (always refused to purchase their hardware).

Since you verified those WD files via Etrecheck,.......

Did those WD files appear for removal on your Mac after running this? :

Western Digital Software Unintaller released 11-4-2013

For Mac

WD Software Uninstaller

Im in the South Pacific away from the house, and cannot test anything as of 3 days ago. No further information from WD or from Apple has manifested itself,

...namely the conundrum (firmware?) as pertains those who are fully VERIFIED as having Seagate HD data corrupted that never at ANY time had WD software near much less on their Mac.

...of course vociferous rebuttals in the past on this thread and others from a few users that there "was no WD software" on their Macs, ....turned out to be false upon running the WD uninstaller.....

Just a big "I feel for you" for all of you trying to recover your lost data. I sincerely hope that WD will go the extra mile to help you out. As for Apple, little can be expected, I guess, as they seem to settle with the "not-our-fault"-response.

I was lucky - the drive I lost was a backup, and all of that is secure in other places. The rest of my ten WD drives have yet to be touched by Mavericks, and none of them will have the pleasure until I'm sure everything's backed up properly.

The WD Uninstaller and manual search-and-delete missions are all checked, but I'm reluctant to fully trust Mavericks until a proper explanation of all verified occurences has surfaced.

This scare has caused me to beef up my storage. I addition to more stuff now being backed up to CrashPlan+, I have moved my Time Machine drives to my AirPort Extreme, so they are no longer connected directly to any computer. In order to have one more copy of everything I work on, I have also installed a Synology NAS. Costly, but worth it, I guess.

Realistically, it's no-ones 'fault'. No-one 'is to blame'. Not Apple, not WD. It was inevitable.

Looking back at the posts in this thread for the past three weeks or so - somewhere along the line, whether they knew it or not, for days or for years, the incompatible code has been sat there, either passed from generation to generation, buried deep and silent, or installed just yesterday from a brand new box off the shelf, manufactured and assembled months-years-ago, a ticking timebomb waiting.

Should Apple not make changes to their operating system over time? I doubt that would be acceptable. Did Apple tell WD about whatever changes were made? I'm sure they did, maybe way back when...Did WD set about re-writing their code? Don't know..circumstantial evidence suggests maybe not, as they pulled their 'years old' software just the other week after this all broke.

But would it have made a difference anyway? I doubt it. The seeds were sown 2007-8-9-10-11-12-13...when code was installed, did its job, and just sat there. Problem is, especially for system-level code, no-one notices and check for updates. Set-and-forget. Unless their anal about such things, the only time they go to the manufacturers website is when there is an issue, and in 9 out of 10 times it's because 'it's happened' and they're looking for answers. Too late by then - damage is done.

So even if Apple had announced in loud capital letters on mass media a year ago that they were making some low-level system changes, would everyone have rooted through their 10.5-6-7-8 system folders and weeded out increments of potential dross? I doubt it. Even the beta testers - everyone's computers are configured individually and no two the same, so code buried deep years ago over system generations may never have seen the light up to October this year.

So even if WD or others had realised their software of a few years ago was incompatible this time around - could they have done anything about it? Nope. It was already out there, either buried deep, or hidden in plain sight, or still shrink-wrapped on a store shelf, waiting to strike. 2007-8-9-10-11-12-13 years, sitting waiting.

No-one is to blame for this. It was inevitable right from when the first mid-2007 iMac got an external drive to do a backup to, or store more stuff than its hard drive had the capacity for, up to the today when a cautious upgrader buys an external drive off their local IT store shelf to backup all their stuff before they upgrade to the latest and greatest.

I guess the bottom line to this particular speedhump, is that the reality is that electonic data is just as fragile as humans are, equally subject to the randomness of latent underlying code, electronic or genetic the same. Unlike humans, with data we can at least replicate it exactly many times over to preserve its integrity, and that is the lesson to be learned from all this.

It is not bout "who is to blame", it is about "why are we kept in the dark".

Right now it is unknown how may people jeopardize the data by upgrading to Mavericks.

IT is clear that not only WD drives are effected, but it is unclear how many paople have lost their data.

I guess with any upgrade for a limit number of people something goes wrong.

In this case if it goed wrong it may have a large effect on people because of the huge dataloss.

For me, I am happy i checked for upgrade problems about 2 weeks ago and was 'happy' I found this discussion.

For now, no upgrades to Mavericks eventhough my iMac is getting slower and would be serviced well by a clean install.

Apple have a systems for protecting users against malicious or insecure software.

It's called xprotect, it has been around since 10.6.something & it already blocks old versions of Flash player & the javaApplet.

I don't care who or what causes this issue, but if Apple can protect it's users from data loss via third party software shouldn't it do so?

I wish there was conclusive evidence too, but in the absence of an Apple announcement or security release all we have to go on is the anecdotal evidence of all the users here.

If some of these tools cause data loss on 10.9, Apple can add them to the xprotect list & then uses can use 'upgrade install' with less fear.

I just came into my studio today and apparently after last nights auto update for Mavericks one of my firwire connecter WD drives seems to have been reformated. The name has changed and it's showing full capacity available.

This is insane.

You didn't know this issue before update?...

Don Hayes wrote:

Realistically, it's no-ones 'fault'. No-one 'is to blame'. Not Apple, not WD. It was inevitable.

I can't agree. Before updating to Mavericks I went to their website to download the latest Drive Manager/Raid Manager software suitable for Mavericks and my Studio II drive. WD wrote there some days ago that their software would be Mac OS 9.0 compatible (before removing it from their site) hence I was assured that they had tested it under Mavericks!!

Luckily I had a problem updating my firmware (maybe due to confusing information in their firmware pdf file) und postponed my Mavericks upgrade.

tarbosh666 wrote:

I just came into my studio today and apparently after last nights auto update for Mavericks one of my firwire connecter WD drives seems to have been reformated. The name has changed and it's showing full capacity available.

This is insane.

What Auto Update?

Pete

2011's 17" MBP, with WD My Book Essencial 3 TB, came with window's NTFS format.attach to MBP using usb 2.0.

after update maverick, all is fine, working normaly.

but, two night's ago, when using the My Book, i just open the smarware came from WD, that i'm installed since mountain lion, just for checking HDD's status.

after that, i'm close two of them normaly.

the day after that, when i using the HDD again, system show that HDD has free space 3 TB(before it, the HDD is using as movie database, almost full, 2 TB data inside), and already formated in mac os.

using the data rescue 3,deep scan mode for test, it show's up the data is there, but i afraid to continue, only for scan it will take 60-70 hours, and another HDD as back up work station.

already contact WD via forum,email support and facebook,as the answer's i quote "them will contact me"

Perhaps he has the option to auto install checked? It would be interesting to know what update it was.

coxorange wrote:

Don Hayes wrote:

Realistically, it's no-ones 'fault'. No-one 'is to blame'. Not Apple, not WD. It was inevitable.

I can't agree. Before updating to Mavericks I went to their website to download the latest Drive Manager/Raid Manager software suitable for Mavericks and my Studio II drive. WD wrote there some days ago that their software would be Mac OS 9.0* compatible (before removing it from their site) hence I was assured that they had tested it under Mavericks!!

Luckily I had a problem updating my firmware (maybe due to confusing information in their firmware pdf file) und postponed my Mavericks upgrade.

*) Sorry, a mistake - correct is: Mac OS 10.9 of course!!! (instead of 9.0)

So if I don't use WD drives and have NO WD or any other 3rd party disk management software on my Mac.. It should be alright to upgrade to Mavericks?

My Time Machine drives are 3 year old Seagates sold by OWC MacSales... They are GUID formatted via Disk Utility as they need to be Encrypted using Apple's buitl in encryption.

I'm thinking of buying a third drive to do a clone backup... It will not be a WD or Seagate drive, maybe an Hitachi which is the make of the internal HD. What are the opinions on this?