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wifi problems ios 7.0.3

anyone with problems after the new release?

iPhone 5, iOS 7.0.3, Wifi

Posted on Oct 24, 2013 4:55 AM

Reply
177 replies

Nov 10, 2013 11:22 AM in response to Lawrence Finch

You seem so convinced the problems all of these people — including myself — are having are not related to iOS 7. If that's the case, please help me understand why wifi on my iPad mini was working just fine (as in, 10 minutes ago) until I upgraded to 7.0.3. If it was a router issue, why would I be able to access the same network on my MacBook Air and my iPhone 5S in the same room, while the iPad picks up nothing?


Resetting network settings (repeatedly) does nothing.


This is an Apple problem, plain and simple.

Nov 10, 2013 11:37 AM in response to snarkchariot

snarkchariot wrote:


If it was a router issue, why would I be able to access the same network on my MacBook Air and my iPhone 5S in the same room, while the iPad picks up nothing?

It can be a router issue (and most likely is) if the problem only occurs with one network. If it happens with all networks it clearly is not a router issue. Assuming it is only one network, have you tried rebooting the router? Or are you so convinced that it must be the iDevice that you aren't even willing to try?

Nov 10, 2013 12:01 PM in response to snarkchariot

snarkchariot wrote:


You seem so convinced the problems all of these people — including myself — are having are not related to iOS 7. If that's the case, please help me understand why wifi on my iPad mini was working just fine (as in, 10 minutes ago) until I upgraded to 7.0.3. If it was a router issue, why would I be able to access the same network on my MacBook Air and my iPhone 5S in the same room, while the iPad picks up nothing?


Resetting network settings (repeatedly) does nothing.


This is an Apple problem, plain and simple.


Because of the way that IP addresses are assigned to different devices.


And your iPhone 5S runs iOS 7, so if that is connecting properly, then you've just proven it's NOT iOS 7.

Nov 10, 2013 12:02 PM in response to Lawrence Finch

It's not just one network. The iPad isn't picking up *any* networks. Meanwhile, the other two Apple devices sitting inches away are picking up multiple networks. All three devices were working just fine ... until I upgraded the iPad mini to 7.0.3. Why would a software upgrade on one device necessitate a router restart?


That said, to humor you, I rebooted the router. I reset the network settings on the iPad for the fifth time. "CHOOSE A NETWORK" on the iPad still shows zero options, while my MacBook and 5S each show four nearby networks.

Nov 10, 2013 12:28 PM in response to TJBUSMC1973

  1. Be sure you're in range of your Wi-Fi router (access point). —> YES
  2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps. —> YES. NOT DIMMED. NO NETWORKS SHOWN UNDER "CHOOSE A NETWORK."
  3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance. —> YES. DUH.
  4. Restart your iOS device. —> YES. REPEATEDLY.
  5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
  6. Tap User uploaded file and Forget this Network. —> NOT POSSIBLE. NO NETWORKS SHOWN.
  7. Try to connect to your desired Wi-Fi network. —> SEE No. 6.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
  8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service. —> YES.
  9. Update your device to the latest version of software. —> THIS IS WHAT CAUSED THE PROBLEM IN THE FIRST PLACE.
  10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility. —> CONFIRMED IT'S UP TO DATE.

Nov 10, 2013 12:54 PM in response to snarkchariot

snarkchariot wrote:

Why would a software upgrade on one device necessitate a router restart?

There are 2 very common reasons.


Reason 1: Before the update the device had an IP address, with a "lease" on that address. Thus, when it connected to the router it did not need a new IP address. However, the IP address is "transient" data. So after the update it is no longer "remembered". But the router thinks the device still has an IP address, so it doesn't assign a new one when the iPhone attempts to reconnect. The device waits 30 seconds for an address, then, when it doesn't get one, it "self assigns" an address in the range 169.254.x.y so it can talk to other devices that have self-assigned. But that address cannot access the Internet because the router doesn't recognize. Other devices don't have a problem, because they still have their assigned IP addresses.


Reason 2: Most consumer grade routers have a habit of their DHCP daemon (the system service that assigns IP addresses) dying after several weeks of continuous use (probably because they mostly have the same open source firmware). This doesn't affect devices that already have an IP address, however "new" devices request an IP address, but don't get one because the DHCP daemon has died. So they self-assign an address in the range 169.254. After an upgrade iPhones and iPads are "new" devices that need an IP address. So they cannot connect.


In either case it is easy to diagnose because rebooting the router will fix it. You can also tap on the "i" next to the network name and look at the IP address. If it begins 169.254 this means the router did not assign an IP address when the device needed one.

Nov 10, 2013 1:01 PM in response to snarkchariot

snarkchariot wrote:


  1. Be sure you're in range of your Wi-Fi router (access point). —> YES
  2. Tap Settings > Wi-Fi and turn Wi-Fi off and on. If your Wi-Fi setting is dimmed, follow these steps. —> YES. NOT DIMMED. NO NETWORKS SHOWN UNDER "CHOOSE A NETWORK."
  3. Confirm that your Wi-Fi router and cable or DSL modem are connected to power, turned on, and connected to the Internet. If not, refer to your network administrator or Internet service provider (ISP) for assistance. —> YES. DUH.
  4. Restart your iOS device. —> YES. REPEATEDLY.
  5. Tap Settings > Wi-Fi and locate the Wi-Fi network to which you're connected.
  6. Tap User uploaded file and Forget this Network. —> NOT POSSIBLE. NO NETWORKS SHOWN.
  7. Try to connect to your desired Wi-Fi network. —> SEE No. 6.
    Note: You may need to enter your Wi-Fi password again if your network requires one.
  8. Turn your Wi-Fi router off and on2. If your ISP also provides cable or phone service, check with them before attempting this step to avoid interruption of service. —> YES.
  9. Update your device to the latest version of software. —> THIS IS WHAT CAUSED THE PROBLEM IN THE FIRST PLACE.
  10. Update your Wi-Fi router to the latest firmware2. For AirPort Base Stations, install updates using the AirPort Utility. —> CONFIRMED IT'S UP TO DATE.




snarkchariot wrote:

"CHOOSE A NETWORK" on the iPad still shows zero options



iOS: Troubleshooting Wi-Fi networks and connections wrote:


Unable to locate a Wi-Fi network

  1. Verify that the network is available by tapping Settings > Wi-Fi and choosing from the available networks.Note: It may take a few seconds for the Wi-Fi network name to appear.
  2. Move closer to your wireless router (access point) and attempt to locate the Wi-Fi network.
  3. If you do not see the network you would like to join, you may be attempting to connect to a hidden network. Learn how to join a hidden network.
  4. Supported Wi-Fi configurations vary by iOS device model. Find out which standards your device supports3.
  5. Reset network settings by tapping Settings > General > Reset > Reset Network Settings. Note: This will reset all network settings including:
    • previously connected Wi-Fi networks and passwords
    • recently used Bluetooth accessories
    • VPN and APN settings


Did you do this part as well?


Also, try restoring the device as new: iOS: How to back up your data and set up your device as a new device


Follow the steps in that article very closely. Do not restore any data to the device. Do not sign in with your Apple ID. Do not download any apps. If after restoring as a new device, it still cannot connet to ANY wi-fi network, then it's a hardware issue.

Nov 10, 2013 1:15 PM in response to TJBUSMC1973

The first time I restored as a new device, the WiFi worked for a few minutes. Then, I restored my backup and signed in with my Apple ID and it became grayed again.


I thought it was a problem with my Backup/Apple ID, but when I tried again (same steps) it did not work and the WiFi swtich was grayed.


I really do not understand how some people are still thinking is a HW problem. The fact is that MANY users are having the exact same problem once they upgraded to 7.0.3


Come on guys, we need a solution please....

Nov 10, 2013 1:19 PM in response to snarkchariot

snarkchariot wrote:


It's not just one network. The iPad isn't picking up *any* networks. Meanwhile, the other two Apple devices sitting inches away are picking up multiple networks. All three devices were working just fine ... until I upgraded the iPad mini to 7.0.3. Why would a software upgrade on one device necessitate a router restart?


That said, to humor you, I rebooted the router. I reset the network settings on the iPad for the fifth time. "CHOOSE A NETWORK" on the iPad still shows zero options, while my MacBook and 5S each show four nearby networks.

OK, as I said, there's a difference between not connecting to any network and not connecting to just one network. As your device doesn't connect to any network it is a different problem. There are a lot of things that can go wrong with WiFi connections. This thread seems to have most of them. But, as there are a lot, there are a lot of different solutions for solving them. There is no "one size fits all".


However, despite what you think, it is not specifically an iOS 7.0.3 problem. 780 people here: https://discussions.apple.com/thread/4313031 were absolutely certain it was an iOS 6 problem. And a little searching will reveal that WiFi problems have been reported with every version of iOS since version 1 (which wasn't even called iOS).


There is clearly a WiFi problem with some phones. How many, I have no idea. But it isn't a big number; when a lot of phones have the same problem you see 10,000 or more posts about it (https://discussions.apple.com/thread/3391947). This thread currently has 56, and many of those are multiple posts from the same small number of people (including me).


Even if it isn't a big number, it is a genuine issue if you have a WiFi problem. So the first thing to do is to follow the troubleshooting steps that have been posted. If you have honestly tried all of them and your WiFi still isn't working, most likely it is a hardware issue. Take the phone to an Apple store and let the support people in the store look at it. It is not a software problem; software isn't that selective in what it breaks.


I'll also mention that a couple of forum high point "regulars" have escalated this issue privately to the Powers That Be. That may or may not help, but its a step.

Nov 10, 2013 1:20 PM in response to TJBUSMC1973

I don't have a full afternoon to devote to jumping through these hoops. I'd rather watch my fantasy football team continue to sh*t the bed. Some other time, I guess.


Still ... I'm in this situation because I upgraded the software. Should a routine software upgrade require navigating through multiple troubleshooting checklists, resets, restarts and a restoration?


Does that seem reasonable? I don't think so.


Thanks for your help, though.

wifi problems ios 7.0.3

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