Apple Event: May 7th at 7 am PT
I reset my password earlier and have tried logging into the App Store. It just loads for ages and never signs me in. I have been waiting half an hour and still nothing. Anyone got any advice??
MacBook Pro, Mac OS X (10.7.5)
I seem to have found another easier workaround to sign in to the Mac App store.
At least it works for me and does not require to create a new user. Here it is :
- SIgn off the Mac App store (if you were signed in with another Apple ID)
- Leave the Mac App store open
- Quit iTunes and iBooks if they are running
- Open Safari, and go to Preferences/Privacy
- Choose to block cookies "Always"
- Click on "details" under "Remove all website data ..."
- Search for apple.com; select the "apple.com" line then click "Remove", then click "Done"
- Quit Safari
- Open Activity Monitor (search for it using Spotlight or find it in the Applications/Utilities folder)
- In Activity Monitor, search for "storeagent". You should find "storeagent" and possibly "ibookstoreagent"
- Select each of them and force quit them (using the X in the toolbar if you are using Mavericks)
- In the Finder, go to the ~/Library/Cookies folder (go to ~/Library using the "Go" menu while pressing Alt then open the Cookies folder)
- Delete everything in the ~/Library/Cookies folder and empty the trash.
- Go to the Mac App Store and sign in. This should work. You can press Esc if asked for your username and password a second time.
- Go to Safari, then Preferences/Privacy
- Choose to block cookies "from third parties and advertisers"
- Go back to the Mac App Store. You should be able to use it "normally".
Some steps might be overkill, but it seems to work for me now.
I have one Apple ID without problem. But each time I sign it using it, then try to use my "problematic" Apple ID, I cannot sign in, unless I do these steps.
Please tell me if this works for you. (I'll send a bugreport to Apple probably tomorrow; knowing if this works not only for me would help).
Thanks in advance,
Jérôme.
Well, MrsStephenson, this is brilliant.
This is very simple and works for me; the same procedure also works for iTunes, where I have similar issues.
Thanks a lot!
absolute genius!! thank you!
Wow, i was almost sure i got to reinstall the os, but you saved me from this! Thank you MrsStephenson, your help highly appreciated!
+1 for this fix. The problem was driving me crazy until I tried this and it worked instantly.
Please help me, I did it but it doesn't work for me! I have MacBook pro OS X 10.9
I'm really blocked
Thanks
Really sorry, I have no other solution to this I'm afraid. Do all the usual stuff, restarting etc then give it another whirl.
Jerome,
Please can you expand on how you got this to work for iTunes. It's iTunes I am having problems with. (Actually the App Store too, but I have managed to fix that due to your fantastic tips on the previous page.)
I am sure this is something to do with purchases under one ID not being transferrable to another computer. I have 2 Apple ID's - one is my work one and the other my personal one. The work one is for my work iPad.
There's a credit balance (i.e. money!) on my work account - left money over from some stuff they installed for me.
I thought I would try and buy an App for my personal iMac using my work AppleID and the spare funds. This worked. I just logged in to the App Store using my work ID and made the purchase and installed the software.
Since then however, I can no longer log in to ITunes with my personal ID. It's like this account has been permanently associated with the work ID. I can log in to iTunes using my personal ID when logged in to OS X as a different user.
So I am sure it's something to do with preventing unauthorised copying. Since you were able to fix it for the App Store, I guess there must be a similar fix for iTunes, but I haven't figured out how to do it.
Any ideas? I would be most grateful.
The irony is, I am not trying pirate anything - they are both MY apple ID's !!!
Hi Jerome,
This totally worked. Thanks so much.
This didnt work for me :'(
I click on the "Welcome" link under Quick Links in the App Store and it asks me to sign in with my password.
I do this and then it totally just DOES NOTHING and I'm still not signed in or anything.
I know that my password and everything is alright because I can sign in and view all my account info on the support page on the website and on iTunes, but it just wont let me sign in to the App Store.
I tried to Install an app and it asked me to sign in again. I do this and this time it says "Unknown Error" and I have to click "OK" and a second later it says "We could not complete your request. An Error has occured in the App Store, Please try again later. (4)."
I too have changed countries a few months ago and have updated all my App account information and everything was working fine until just now, while trying to update my software to Mavericks, which I cannot do.
Please Help,
Rhea
i see quick links but what does 'two fingers' mean?
I can't sign into the App Store
