Fantom "Flags" in Mail 7.0

After successfully upgrading to Mavericks, the "Flagged" Folder in Mail has the number "10" on its icon, indicating 10 Flagged emails. However, the folder is empty, and I have searched all other Folders and there are no instances of Flagged email.


I have done the trick of selecting all email in the Inbox and setting all messages to "Flagged", then un-flagging them, but this does not clear the "10" on the Flagged folder icon.


Our mail server is Microsoft Exchange in Office 365 (cloud).


Thanks.


Paul

MacBook Air (13-inch Mid 2012), OS X Mavericks (10.9)

Posted on Oct 24, 2013 9:50 AM

Reply
22 replies

Oct 26, 2013 9:51 PM in response to mccabep

Friends I believe I've found the answer. At least it worked for me. I went into each mail folder and just looked at the list of messages. As I looked in each folder the quantity of flagged messages reduced. I looked in the folders that each specific flag was associated with. I.E. I renamed the red flag as Payments Due. So I looked into the folder where I would store those messages and it adjusted the phantom quantities. Let me know if this solves the issue for you. Cheers!

Oct 26, 2013 11:02 PM in response to Allyn Draper

Doesn't work for me. I don't know of any flags I've ever used, and the Flagged folder is empty (although it shows "7"), and I've got hundreds of email folders with thousands of messages, so I don't know where to go. In the big folders, I've selected all messages and done "Message/Flag/Clear Flag" in case there were any hiding in there, but again to no avail. Still stumped. But thanks for trying; I'm glad it worked for you.

Oct 27, 2013 11:16 AM in response to Allyn Draper

Allyn - You did it! You made me go through folders of old messages from 10 years ago. I found a number that had been marked with "!!" (meaning high priority, I believe), and deleted them. A number were from colleagues in Europe. Perhaps the new "Flag" designation was getting confused with the priority mark, or else European systems were marking old messages in a manner that the Flagged folder was sort-of picking up. Anyway, I drove the Flagged number down to zero, and it disappeared! Thanks for your support!

Oct 31, 2013 10:24 AM in response to Allyn Draper

This worked for me.


1. I option-clicked on each root folder triangle to open ALL it's subfolders.


2. Selected the root folder, starting at the top, and tapped the 'tab' key twice to highlight the folder in blue. (the arrow key won't work till you do this).


3. Worked my way down through EVERY folder, using the down-arrow key, highlighting each subfolder in turn. You don't have to highlight the messages themselves, just the containing folder.


I could tell something was happening because I could hear the the HD spinning with each tap of the arrow key. And just like you said, Allyn, the phantom flags slowly disappeared.

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Fantom "Flags" in Mail 7.0

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