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Filling out form in FedEx Ship Manager is very slow...

3564 Views 39 Replies Latest reply: Dec 18, 2013 4:31 PM by simpsong RSS
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GTK Calculating status...
Currently Being Moderated
Oct 24, 2013 10:31 AM

All of a sudden trying to fill out a shipping doc in FedEx Ship Manager is very slow. Each letter typed ends up with athe spinning beach ball for 5 or 6 seconds. Safari version Version 6.1 (8537.71). Never had an Safari issue before with this site and Firefox works fine. (Ended up using FF to get the shipment done) 


Any ideas what is going on?

  • Carolyn Samit Level 10 Level 10 (84,180 points)
    Currently Being Moderated
    Oct 24, 2013 12:32 PM (in response to GTK)

    MIght be an extension or plugin that was compatible with the previous version of Safari but not 6.1.



    Try troubleshooting extensions and third party plugins.


    From the Safari menu bar click Safari > Preferences then select the Extensions tab. Turn that OFF, quit and relaunch Safari to test. If that helped, turn one extension on then quit and relaunch Safari to test until you find the incompatible extension then click uninstall.


    If it's not an extensions issue, try troubleshooting third party plug-ins.


    Back to Safari > Preferences. This time select the Security tab. Deselect:  Allow all other plug-ins. Quit and relaunch Safari to test.


    If that made a difference, instructions for troubleshooting plugins here.

  • Jennifer Fields Calculating status...
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    Oct 24, 2013 4:18 PM (in response to GTK)

    Having the exact same issue here.


    No extensions installed.

  • ZoomAddict Calculating status...
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    Oct 27, 2013 11:31 AM (in response to GTK)

    Exact same issue here, FedEx shipping page works perfect with other browsers but completely useless in Safari.


    This isn't an EXT or Plugin issue (all Apple and and 3rd party have been disabled).  Thought it was a Safari 7 problem (just upgraded, but I guess it isn't a version/upgrade issue).  Reset Safari, no change, manually deleted everything re Safari & reinstalled fresh, still no change. 


    If anyone has suggestions (even things they think might work) please post.  Would love to quash this LiL bug & post solution for everyone. 

  • ZoomAddict Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 27, 2013 7:18 PM (in response to GTK)

    Makes sense GTK.  Updated my Java to "Version 7 Update 45".  Anyone know if there are any major consequences to downgrading (asking as I know almost zero about Java, even if it can be done).  Tried installing the same update again from the Oracle website.  It installed fine, verified fine, but did not solve the problem. 


    If no one replies or licks this gremlin will do the google thing for info and then backup so I can give an older version a go.

  • bjoerns2000 Calculating status...
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    Oct 28, 2013 3:09 AM (in response to GTK)

    I have the same problem with an other website. Filling the text fields of one often used form is very slow. Safari 5.1 and Chrome ist fast. In Safari 7.0 the entered text shows up letter by letter.  Deactivating CSS and JS did not help. Reseting Safari did not help.  I thought of a problem with autofilling, but deactivating form filling made no change either.


    Java is not installed.

  • croyd Calculating status...
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    Oct 29, 2013 5:04 PM (in response to GTK)

    Same problem here.  Just started with a recent update to Safari 6.1.  No extensions are installed.


    However, I noticed that the slow down to unusable seems to only happen on the "Create Shipment" page.  When I type into text fields on the "Get Rates & Transit Times" page, the response is immediate, as fast as it's always been.  No beachballs at all.


    Perhaps when on the Create Shipment page, the data travels as encrypted in some new way that FedEx is having an issue with.  Note the little lock icons on the Ship tab pull down menu in Ship Manager.  The Create Shipment selection has one, while Get Rates & Transit Times doesn't.

  • ZoomAddict Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 30, 2013 5:35 AM (in response to croyd)

    The little lock icons just denote the pages you would need to log into your account before use.  They are not the problem, some with locks work fine, some without locks are beachball generators.


    It is looking more and more like a FedEx issue.  I let them know via the support link, and would encourage others with the problem to do the same.

  • nacamera Calculating status...

    Same issues as everyone has previously described. I called FedEx tech support, and they layed 100% of the blame on Apple. This could get ugly...

  • cmlatour Calculating status...

    I have the exact same problem.  I havent tried anything to correct it as it seems everything has been attempted already.  Only started happening when I upgraded to Mavericks. Apple needs to send out a fix.

  • Svetloslav Calculating status...
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    Oct 31, 2013 2:05 PM (in response to GTK)

    Same here, I create many, many Fedex labels on a daily basis for work. In Mountin Lion things were working excellent, just upgraded to Mavericks and Fedex is unusable. Firefox (even in its latest version 25) works perfect with Fedex and on Mavericks too. This is definitely a problem caused by Mavericks and has nothing to do with FedEx. I think it is related to how security for JavaScript has been changed, or how Sandboxing in tabs and JavaScript relate to each other in the new version of Safari. No updates to the latest Java will fix it, because the fields on the FedEx form are populated through JavsScript coding and in this case Java is not being invoked at all. Thats why you may have different versions of Java installed, or not even have it installed, yet in Safari 7.0 those forms from FedEx and evidently form some other sites will beachball. So the only solution currently is to use another browser, which is really a lame solution. If Apple wants to make us use Safari more often, step up to the plate and show an improvement in the browser, not regressions. Mind you this is a huge regression! I have been creating labels in Fedex for some 7-8 years now and there has never been an update to Safari that would cause such a disaster. And by the way, I use Webkit nightlies. Granted the developers there tend to break things, but are very responsive and provide a fix usually within day or two. Those are the same guys that develop the new versions of Safari core and rendering, so I'm curious as to who would be voicing support here in the discussion. One thing is clear, even todays nightly of Webkit is also beachballing, so the problem is not directly related to Webkit.

  • ZoomAddict Level 1 Level 1 (0 points)

    Thanks for the info Svetloslav, sounds like Apple couldn't even be bothered to beta for basic functionality for this update.  Be nice if they would step up and offer a fix sometime soon.

  • Stephen Presta Calculating status...
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    Oct 31, 2013 4:10 PM (in response to GTK)

    It's not FedEx. It's definately Safari cause I have the same issue with some other websites. I just installed 6.1 on Mountain Lion and the slow down occurred. Does NOT happen with FireFox on the same machine.

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