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iMac late 2013 + Mavericks + USB Sennheiser - input freeze

Hi


Since Mavericks i have a problem with my USB Sennheiser Headset.


When i connect it directly to the iMac, every time i start FaceTime or mumble, after 30 seconds? 1 Minute? the microphone get very noisy/scratchy.


After i attached an old USB 2.0 Hub to the iMac and connect the USB Headset to the USB hub, the Microphone is ok.


But after that i had 3 times freeze of all input devices ( usb Mouse, wireless magick mouse, wireless keyboard) in 6 hours.

I need to hard shutdown the system.


Last time i saw this error message in the log.


24.10.13 22:56:03,000kernel[0]vtd[0] fault: device 0:20:0 reason 0x6 R:0x1305000
24.10.13 22:56:03,000kernel[0]USBF: 9437.472 AppleUSBXHCI::UIMCheckForTimeouts - HSE bit set:15 (1)


Someone have some idea?


Thx

René


(Sorry for the bad english)

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 24, 2013 3:51 PM

Reply
201 replies

Feb 28, 2014 1:00 PM in response to fisihh

Seeing many positive comments on that 10.9.2 may have fixed the issue. I will be sure to make a full backup of my current ML installation before hopefully 'upgrading' my machine to 10.9.x (in this case the released version of 10.9.2). I will report back after a few days of testing. Thanks also to all those actively posting and following this issue. im certain this is much appreciated by many. cheers!!!

Mar 3, 2014 9:43 AM in response to Peter MacLaren

Peter - I am interested in trying your solution of disabling the driver, but being something of a novice I'm wondering, what will happen if this doesn't fix the problem and/or I need to re-enable the driver for some reason? How would I do that? Or, another way of putting it is what are the down sides of disabling the driver?


Also, if a new version of Mavericks comes out and I install it, will the driver automatically be re-activated? Thanks.

Mar 3, 2014 10:40 AM in response to elaurin03

Thanks. I'm updated to 10.9.2 and sadly am still having problems. Some USB devices are working (such as my external HDs and speakers) but other USB peripherals are still dead (wired keyboard, printer, DVD drive).


Since this problem seems to be unique to late-213 iMacs with fusion drives, it looks like my only other option that I hear will work is to split the fusion drive in two: http://www.macworld.com/article/2015664/how-to-split-up-a-fusion-drive.html

Mar 3, 2014 10:56 AM in response to Cedric Hohnstadt

Strange to hear that OSX 10.9.2 has not solved this problem. As a suggestion try to reinstall the OS using a Combo install rather than s/w update. Worth a try before you partition, as partitioning will undermine some of the speed benefits of the Fusion drive. All of my audio issues were fixed with the update, and it seems this is the case for most of the others posting on this forum. Peter MacLaren (Apple just forced me to change my handle for some reason!)

Mar 12, 2014 5:12 AM in response to fisihh

I'm on 10.9.2 here and it doesn't work.

Reproducable after exactly 60 minutes of recording, sound recording becomes worse and then completly dies.

I tried three different USB sound cards on three different USB ports (iMac, Keyboard and external USB hub).

Only thing that helps for me is to unplug the USB device and then plug it in again and I get another 60 minutes. This is so weird.


I'm using a Sennheiser PC3 headset (non USB)


iMac, 27", Mid 2011, 3.4Ghz

Mar 15, 2014 11:21 PM in response to fisihh

Early 2011 MBP, 17" Display,

OS X 10.9.2 (13C64)


Upgraded from ML -> Mavericks after reading some positive commentary here about multi-monitor & USB support.


Blue Yeti microphone like another poster before.


Blue Yeti microphone doesn't work at all, worked under ML, I get what sounds like low audio input and a poor sampling rate (like the stutter you here on a disconnecting mobile phone call).


Very disappointing - ML worked just fine. Since I too used this for podcasts, my unrealistic choice is to go back to ML, or maybe I have to buy a Windows laptop or a used one to make my podcasts and publish - yech. 😟 - this is really disheartening to other professionals in my field too.


Anyone have an Apple contact I can write to get this fixed?


Already tried the usual things, such as a PRAM reset, no USB devices but the Blue Yeti, and I'm 100% sure it has nothing to do with my USB ports, other devices work / worked fine under ML.

iMac late 2013 + Mavericks + USB Sennheiser - input freeze

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