Apogee Duet (1) not working on Mavericks

simonotto & others,

All Apogee interfaces like One, Duet, Quartet are compatible with 2013 Macs and OSX 10.9.1. There is a firmware update available for these devices see support.apogeedigital.com.

This is true, but the unit's are not recognised as being connected to a USB port on the computer so the unit can't be updated.

this is the exact problem i am having, to the tee. brand new imac with fusion drive here... i plugged my interface (propellerhead balance) into my old macpro that HASN'T been updated to mavericks and it works like a dream -.-

i spent 3K on this imac... and this computer has one job in my life: making music. that's it. one trick pony over here. this persistent problem along with just finding out logic x is not backwards compat. with 32-bit plug ins is making me consider leaving apple after many loyal years of throwing stacks at them... this is kind of ridiculous to spend this much on a machine renowned for it's use by music professionals, and it just doesn't. work. unbelievable.

Definitely submit bug report (or several, in different categories) at Apple.com/feedback

Just for the record...

In Mountain Lion and Mavericks, the Apogee firewire products sometimes only work, or work better, when the device is on and connected at system startup. Not a perfect solution, but it can get you up and running - at least in some cases. Also, some software (such as ProTools) can work with the Ensemble even when Maestro doesn't recognize it. This seems to be a Maestro issue rather than a driver issue - at least in some cases.

Anyway, if nothing else works - try restarting with the device on and connected, and post your results - it always works for me!

In Snow Leopard, this was never a problem.

Hi. It seems no one has encountered a reliable solution to this dilemma. I have a brand new 27" imac 3..5 GHz Intel Core i7 w/ 3 TB Fusion Drive with OS x 10.9.1 and an Apogee Duet Firewire (bought in 2010 for a macbook pro OSX 10.6.8 working fine). I purchased a Thunderbolt adaptor (800) and after installing Maestro 2 (per Apogee website) I am dismayed to have found my sound system inundated with "digital distortion" which pops up after about 1 minute while using FCPX, Spotify, itunes, etc. Once in a while I can get 5 minutes or so of clear audio. I have changed sampling rates, rebooted, and primarily followed most of the above mentioned suggestions, with the exception of re-installing my operating system. I have not input mics or keyboards as of yet.

The computer itself was purchased for video editing (FCPX) and sound editing (Logic Pro 9). The mac store was aware of the specific system I wished to configure, including the Apogee. I understand that they couldn't have foreseen this problem. I admit I should have done more research. So, I'm pretty sad right now. If there is another Interface in the $500 range that anyone can recommend which will work with this system I am all ears.

Thanks for your help.

Well mate! im afraid you will have to join the club on this one. I upgraded about a month ago and massively regret doing so. From what i have heard the pops and clicks are not only a problem with apogee but with most of the soundcards available.

I am also one of the suckers who upgraded to a new iMac preloaded with Mavericks and that has a Fusion drive. Apogee Duet was working fine on my last iMac but this one creating the same problems as you guys. Ive been patiently reading here and waiting and still yet nothing.

I wish Apple would atleast chime in and tell us what the problem is here. If its the Fusion drive then lets replace the fusion drives. If its Mavs then lets go back to M Lion.

Come on Apple step up to the plate here lots of unhappy customers. Atleast give us an update as to *** is going on with a fix.

Has anyone with Mavs tried reverting back to M Lion and found it fixed thsi issue?

Tired of waiting!!! I purchased the Universal Audio Apollo Twin and waiting for it to arrive! I am selling my Duet with all the cables, and the brakeout box on Craigslist!

Talked to the cool people over at Apoogee tech today. They informed me that 10.9.2 is a fix for this Fusion Drive issue so its just a matter of waiting on Apple to get their ish together and release it.

Any hope for us 1st gen Duet owners? I looked at the Apogee page and the only patches available were for the 2nd gen model.

Man, I'm using Mountain Lion on my Macbook retina (early 2013) and I'm having these same problems with my Duet Firewire.

ELVIOMS what other hardware are you running? SSD? HDD?

Also are you using a fw port direvt out of Macbook or a USB to FW cable or?

CTpunk

*New Macbook Pro Retina (bought in April 2013) with SSD 250gb

*Adapter Thunderbolt to Firewire

*Mountain Lion 10.8.5 OSX

*Duet 1 Firewire

I'm having the same problems as all of you.

But when I'm using my Native Instruments Audio 2 (USB audio interface) I DON'T have these problems