Apogee Duet (1) not working on Mavericks

Hi all,

I have exactly the same issue. I have this crackling sound with my new IMAC 27' on Mavericks.
I did not have them before with my old imac (from 2007) but since I bought the new one it is there. It started with M-Audio Fast Track but it is even worse now that I have the Apogee Duet 2.

I first thought it was the Duet so I went back to the store and change it but the problem is still there. I have sent the problem with apogee and they ask me for a system file so I am waiting for their answer.

When I use Duet on my old mac the sound is perfect.

Si I guess it is either a hardware issue with the mac or definitevely an issue of compatibility with Duet/Mavericks.

Changing the sr 44.1 to 48KHz the problem disappears for a few seconds, but then returns. This is a serious trouble because I have invested a lot of money to get the top to compose music but it did not I combine anything! with other sound cards such as RME someone tell me if they work well? thanks

I havent been getting any crackling. everything sounds clear when it works for me. anytime i do get a crackle or a pop is when im rebooting my system, i was told that with this interface there should be no interference (crackling, popping) during a reboot...when does your crackling or popping occur? during any form of sound play?

I am VERY confident that the Duet Fire Wire is NOT the issue. it worked fine with my old mac and old os. The new factors aremy new iMac, Marvicks and the new Maestro software.

Sure my friend. the problems are with the drivers... they are not compatible with the Mountain Lion and Maverick. I dont know if the problem also occurs in Lion.

I dont want to spend more money on another audio interface

I'm disappointed with Apogee 😠

I still think this is an Apple issue, not Apogee. I mentioned this a few weeks ago, but I have this issue with a new iMac 27" delivered last month, with a Samson USB mic that had worked fine for years. Having tried everything I could think of, I ended up buying a new Shure PG42 USB mic, and I have exactly the same issue from the start. I can record for a few seconds to a few minutes, then boom! The crackling starts and I have to unplug the mic and plug it in again to fix it.

I can use both mics fine on my 1 year old MacBook Pro. I tried re-installing the iMac from scratch. No different.

I have spent a couple of hours on the phone with Apple Support here in Japan where I live, and they spent a few days last week, then reported back on Sunday that they can reproduce the issue. They didn't say which USB mic they were using, but I don't think it makes any difference.

They of course did not commit to a fix or a timeframe, but have recognized that there is an issue and said they would continue to try and find a solution.

As it stands, I can't use either USB mic for recording, Skype, Google Hangouts, nothing. It either goes noisy as crackly, or it crashes my iMac after a while.

One thing I noticed that made it better, was unplugging the electric cord to my Belkin Thunderbolt hub. Just unplugging the Thunderbolt cable from the iMac didn't make a difference, but actually turning it off did.

I don't know if the iMac is succeptable to static or noise from other devices, or if the Belkin hub is even emitting any, but when that is turned off, I can work for much longer without an issue. After about 30 minutes of recording or talking on Skype though, my iMac freezes and I have to reboot. It's fine otherwise. It only freezes when I'm using the mic. Very frustrating.

I just received a response from apogee about the issue.

I have an Native Instruments Audio 2 interface and dont have any problems working with my new macbook retina with Mountain Lion.

But using my Duet I have the issues... might be the Duet drivers, or thunderbolt port or the firewire / thunderbolt adapter.

On my old macbook pro 2009 with Snow Leopard, my Duet works with no problem.

Problems are also occurring with 1 Duet (firewire). Not only with the Duet 2 (USB).

The problem is not with USB. I have a Native Instruments (USB) and have no problem when I use on my mac.

We aren't talking about the native instruments working or not. The problem is with our apogee gear And newer macs. The answer is right there in plain sight for us late 2013 iMac users...it's the USB ports. That's the answer from the people who make and work for the company who makes and sells the interface we are using and having trouble with. So who am I going to believe? Them or you? I think I'll listen to the professionals who actually work for the company that makes my interface. I'm sure an update will be up soon. It would really suck if they couldn't make a firmware update and for some reason they have to recall the interface itself to change its internal parts to work with our newer iMacs

NOT JUST the USB ports but Fire Wire / Thunderbolt too!

Indeed Eric!

Dubc1231 Now can you understand my message, friend? 🙂

Reformatting and reinstalling worked for me. No issues so far. I have a performance in a week and couldn't affoard compromising on my sound so I was willing to give anything a try.

ohyeahtomasu

Reformatting and reinstalling worked for me. No issues so far. I have a performance in a week and couldn't affoard compromising on my sound so I was willing to give anything a try.

Only the OS? Can you eleborate?

Do they think that the issue is just USB?????