Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My iPhone 4S won't slide to unlock?

This morning, after updating a few apps, my phone no longer resonds when I swipe to unlock it. I know the touch screen works, as I have the assisstive touch button (my sleep button is broken) and I can drag that around all of the screen fine. I can also swipe up and access the settings panel, but the actual options don't respond to my touch.
I have iOS 7.0.2, and I don't know if there's a new update available. I tried to plug my phone to my laptop to see if I could update, but iTunes no longer recognises my phone.
I asked Siri to show me the unlock key pad so I could type my password in, but the number buttons are unresponsive. Another thing with using Siri - I can hold my home button down to get him to work, and once he's answered my question I can't tap the screen to ask another question; I have to hold the home button down again.
Because my sleep button is broken I can't reset it or turn it off, so I told Siri to play music at full volume, turn my wifi off, turn bluetooth on, and turn the brightness on full so it runs out of battery fast.


All I can do is hope it works again once I charge it up after draining the battery. Is there anything I can do to fix this problem if it continues?
I'm a student so replacing the phone is out of the question- I'm broke. I know it's not a hardware problem because my touch screen does work. I'm thinking maybe one of those apps I updated was dodgy and had a virus attached to it or something, as it only stopped working once I updated. HELP!

iPhone 4S, iOS 7.0.2

Posted on Oct 25, 2013 2:59 AM

Reply
Question marked as Best reply

Posted on Nov 12, 2013 9:05 PM

I have the same problem and this happens occassionally. The only way to unlock in this situation is to have some one call your iphone and then it will respond to "Slide to Answer" and it will then respond to "Slide to unlock", and yes this happened after my iphone 4s was upgraded to IOS7.


Iphone 4S 7.0.3

61 replies

Apr 13, 2014 8:30 AM in response to meg.kel

Had the same thing happen--4S 64G--Siri took over and tells me what shows on the frozen screen and the time etc when tap, but will not slide. Repeated tapping eventually allowed for code to appear on the first occurrence and after a couple of tries it worked and phone returned to normal for about 20 hours--then reverted to same problem. Dozens of tries eventually showed the pass code screen, but it would not take the Code, with Siri unhelpfully chirping the numbers pressed. Totally useless going on 20 more hours now after many reboots etc. Curiously, can read texts etc and if touch them Siri will helpfully read them off; but cannot get phone to work or unlock. The idea about having call made to my phone then swipe never worked either. Cannot answer calls; because slide won't work. Have tried to synch with Itunes and it did seem to synch--but cannot unlock screen. Going to try restore phone, but will not let me back up or restore because have a passcode, which of course will not work either because cannot slide open screen or with infrequent results from repeated tapping [with Siri helpfully chirping at every tap "unlock button"] it still not taking the passcode.


Observation--Phone had really been crappy since the ios7 upgrade last Fall--have regular problems and system crashes etc [much the same as that premature release of system software many years ago with original imac--turned me into a Windows user]. I could get a new phone I guess, but thinking might switch. Apple will be losing market with these kinds of upgrades. Sorry Apple.

My iPhone 4S won't slide to unlock?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.