New Retina Macbook pro 13 Haswell system hang/unresponsive

Just to update, I saw the Genius Bar today. The bloke stated he'd never heard of a similar problem in the past although - given what then followed - I'm suspicious that's untrue and what I was fed is the company line from Apple to stop rumours spreading of an unexplainable relatively widespread problem. He didn't agree that a 192 page forum thread might indicate the problem is an established one.

Anyway, without seeing the fault occur or accepting my offer of watching a video of it on my phone, he immediately said that he didn't think it was fixable and suggested an exchange. A quick hardware check found no problems and he immediately called Currys to advise them that I'd be heading over there and - if I'd bought the machine in the Apple Store - I'd be offerred an exchange rather than an investigation of the fault.

Currys duly obliged and I'm typing this on a new machine.

All in all, very good customer service but with more that a whiff of a cover up!

Are all MBP Late 2013 - 13" affected by this error?

loixartx wrote:

Are all MBP Late 2013 - 13" affected by this error?

Probably no!!

Cause I bought mine in February 2014. And I have the problem.

When i trie install driver update fix this bug for MBP late 2013 , I see an error message whose say me model not compatible with fix.

I see before freezing but i don't sure. When i have difficult to connect with my wifi after about 4hours my mbp freezing.

For information : my last crash date 18/04/2014 a 10:45 PM.

I pray .....

I bought mine in February 2014 too.

No. I bought mine in the beginning of December 2013. Works flawlessly.

I bought mine in November 2013 and have never had any problem with it.

I got mine shortly after the haswell launch late 2013 and have suffered these problems. I have touch wood not suffered any freezing problems since I took it in to store and they rand hardware tests and updated directly from Apples store... Not sure if this will be a permant fix but take it in say you'd like them to update it, it's worked for me so far.

Interesting, I got mine shortly aftre the launch as well (15", 16GB, 512GB), and I've had several (6-7ish) total system freezes (crashes?) and yesterday a keyboard/trackpad lockup but with the system clock still ticking.

It may be coincidence, but I've only noticed these crashes/lockups when I've been using the trackpad for a while (I normally use an external Magic Mouse, in which case the system can go for weeks problem-free).

Another possible coincidence is that I normally sleep the laptop using menu -> sleep, but many of the crashes have been sometime (hours/days) after I've just closed the lid to sleep the computer.

Is there any official communication from Apple about this problem lately? Is it finally a hw or sw problem?

I was ready to buy a macbook pro but now, after all this, I am having doubts.

Apple has something to say? anyone?

manoslag, I think this message https://discussions.apple.com/thread/5481839?answerId=25264437022#25264437022 from Oli.S7, and this https://discussions.apple.com/thread/5481839?answerId=25589618022#25589618022 from facelikeanrsspretty much say it all: Apple is not going to do anything about it, except exchange affected units.

So anyone who is still experiencing these symptoms with their late 2013 13" rMBP, should contact Apple before their warranty expires.

I went to change my affected Macbook Pro Retina and they didn't want to do it.
I even showed them a video with the error, and they told me that it was fake and wasn't me the one who recorded it.

They stole me 2000 dollars.

Thanks for the response 8k84! It seems to clarify few things.

If using Firefox, try turning off Hardware Acceleration in 'Firefox Preferences' -> 'Advanced'. Maybe similar for other apps too.

This discussion is starting to be funny. We know very well that in the beginning the new Macbook Pro 13" Late 2013 had problems with freeze and after the EFI update 99% of MBP 13" Late 2013 had no issues anymore but let me add some other staff... Not only the new MBP Late 2013 had this issue but also other older MBP and iMac and all these older Mac had no issue using Mountain Lion, Lion but the problem started with Mavericks release. So about the theory that some IC components inside Mac have values closed to the spec limits and they can cause this kind of issue could be real but i want to underline an important aspect because i know very well the market of semiconductor...

Do you think that Apple continue to use these IC with value closed to the spec limits inside the new assembled MBP (ex. assembled in February or March etc...) and it continues to lose money because customers give them back ?

In my opinion Apple would have asked to supplier a new "Pack" of IC with values far from spec limits and used them in the new Macbook etc... But some people continue to have this kind of issue with new assembled machines.

Maybe Apple is not using these IC in a proper way or the firmware is not total bug free and another update should come out in the future. Only Apple engineers know this... I think that there is something wrong inside Mavericks to save battery life because some older MBP had no issue before Mavericks updated...

I bought my MBPr in the end of October ( Day one), i had only one Trackpad/keyboard/freeze during my second day so i initialized SSD, reinstalled all OS X and all worked good. After the EFI updated i installed it and had no issue, until today all is working perfect, really happy with my MBPr Late 2013 13".

If you need a new machine don't hesitate to buy it because i don't think that Apple builds bad hardware... but you know, that's only my opinion. 😉

yaya2011 wrote:

yaya2011 wrote:

After investigate by Genius guy :

He find nothing anomalie in my hardware.

He have played 2 HD film during 4 hours and he found nothing.

He explain to me that problem can be provide of my OS and he proposed to me reinstall it.

I didn't have a choice.

Wait and see the next freeze

Hi,

Unfortunately , after about ten day, despite install os maverick again by genius team. My mbpr 13 freeze again. So this time during i'm watching video on youtube. What crap is it?!

Hi,

After 14 day since my last crash. My mbpr 13 freeze again...

https://www.youtube.com/watch?v=f-PVksQ9N8U&feature=youtu.be

I'm ask myself what they can say to me for solved my problem?!!