New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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2,975 replies

Oct 25, 2013 12:56 PM in response to kyawlin

Also seeing that error about the internal keyboard/mouse causing some kind of wake up. With so many people seeing this issue I would expect it's a firmware problem.


I'm going to feedback to Apple I suggest anyone getting the problem does the same that way hopefully they'll see there is a significant issue worthy of a quick update to fix

Oct 25, 2013 2:45 PM in response to kyawlin

Another one here, happened two times within half an hour, it works perfectly fines for something like half a day before with heavy file transfert over wifi.


Two random thought :

- the first time it happen I was doing heavy image processing with Lightroom, I wasn't using Lightroom the second time, but maybe it's heat related since both seems to happen in a row.

- both time I had Dropbox synchronizing stuff, I remember it very well because it was the only things moving on the screen. I installed dropbox maybe 10 minutes before the crash, and now that it's not syncing anymore, the problem

seems gone (for now at least, which would be a little hour).


Both things are probably pure coincidence... or not

Oct 25, 2013 4:56 PM in response to kyawlin

This is beyond a joke i have the same issue.


i swapped mine for a brand new one again. same issue.........


sounds like faulty hardware or software.


ive waisted 10 hours setting both of these up now very disapointing for a 2000$ + product.


should just go back to windows. everyone convinced me into going mac.... what a disapointment, out of all the laptops ive had in the past nothing like this has EVER happened to a brand new computer....



hopefully they find a fix? how long do we have to get a full refund?

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New Retina Macbook pro 13 Haswell system hang/unresponsive

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