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New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.


I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.



Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

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Question marked as Top-ranking reply

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.


I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!


The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.


And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.


Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.


It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.


I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

2,975 replies

Oct 25, 2013 12:56 PM in response to kyawlin

Also seeing that error about the internal keyboard/mouse causing some kind of wake up. With so many people seeing this issue I would expect it's a firmware problem.


I'm going to feedback to Apple I suggest anyone getting the problem does the same that way hopefully they'll see there is a significant issue worthy of a quick update to fix

Oct 25, 2013 2:45 PM in response to kyawlin

Another one here, happened two times within half an hour, it works perfectly fines for something like half a day before with heavy file transfert over wifi.


Two random thought :

- the first time it happen I was doing heavy image processing with Lightroom, I wasn't using Lightroom the second time, but maybe it's heat related since both seems to happen in a row.

- both time I had Dropbox synchronizing stuff, I remember it very well because it was the only things moving on the screen. I installed dropbox maybe 10 minutes before the crash, and now that it's not syncing anymore, the problem

seems gone (for now at least, which would be a little hour).


Both things are probably pure coincidence... or not

Oct 25, 2013 4:56 PM in response to kyawlin

This is beyond a joke i have the same issue.


i swapped mine for a brand new one again. same issue.........


sounds like faulty hardware or software.


ive waisted 10 hours setting both of these up now very disapointing for a 2000$ + product.


should just go back to windows. everyone convinced me into going mac.... what a disapointment, out of all the laptops ive had in the past nothing like this has EVER happened to a brand new computer....



hopefully they find a fix? how long do we have to get a full refund?

New Retina Macbook pro 13 Haswell system hang/unresponsive

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