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kyawlin Author

Level 1

20 points

New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello Everyone.

I have just got my new macbook pro retina 13 Haswell (October Model). This is my second day of usage and i have encountered sudden system freeze for 2 times already. The keyboard and the trackpad stops working including brigtness keys and volume control keys. i have use apple hardware test but no problem are found.

Could anyone tell me what is going on or having the same issue?

MacBook Pro with Retina display, OS X Mavericks (10.9)

Posted on Oct 25, 2013 5:56 AM

Top-ranking reply

haochuanfromhkg

Level 1

5 points

Posted on Oct 25, 2013 7:11 AM

I have met the same problem too!

Mine is also the new macbook pro Haswell.

I have been using my macbook for 2 days.

And I have encountered sudden freeze for 4 times!

The keyboard and the trackpad are unresponsive.

But actually the system is working and the apps are working.

And the power button can actually work.

So every time I met this problem,I long press the power button and make it restart.

And then everything is okay.

Somtimes ,if you wait for 10~15 min, the keyboard and the trackpad will start working again.

When the second time I met this problem, I decided to go to the apple store for help.

But after several mins, it works again.

It is very annoying that the system suddenly freeze when you are busy working on the documents.

And it causes damage that you force to shut down the macbook.

I think it is a software problem?

Hope Apple can release some updates to solve this problem soon!

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2,975 replies

Oct 29, 2013 6:58 PM in response to kitteth

kitteth wrote:

A few posts back I said:

kitteth wrote:

I can confirm that, after plugging in a USB flash drive, the console messages regarding the keyboard/trackpad have stopped. Not sure if this fixes the issue entirely, though.

I ejected the USB flash drive about 20 minutes ago, and my keyboard/trackpad just froze again. Upon restarting, I checked my console and I had a lot of they keyboard/trackpad errors again.

Perhaps we have to leave something plugged in all the time?

What happens if you plug in an SD card?

Oct 29, 2013 6:59 PM in response to kyawlin

Just spoke with Apple Care Senior Support...

They are now aware of the issue and confirmed it is software. They are working on a software fix and believe it will be released in a couple of days.

Oct 29, 2013 7:00 PM in response to LostAggie

oh thank GOD

Pax7

Level 1

0 points

Oct 29, 2013 7:00 PM in response to kyawlin

Has anyone reading this thread not experienced this problem? I would like to know if it is all 13" rMBPs which do this or we are just in the minority. In which case, I will be returning mine ASAP...

lib8

Level 1

0 points

Oct 29, 2013 7:02 PM in response to kyawlin

Having the same issue!! twice already within 2 days of use!!! This is my first Mac and I'm kinda disappointed. Everything else is great but if this issue does not get resolved, I'm likely going to return it. I think it's better to do that now while I still can before I'm stuck with a laptop that freezes on me all the time. And if Apple fixes it, great, I can always purchase it later.

kitteth

Level 1

19 points

Oct 29, 2013 7:03 PM in response to binbashdevnull

binbashdevnull wrote:

What happens if you plug in an SD card?

SD cards don't seem to change it. I'm still getting the error messages in the console with an SD card plugged in.

Oct 29, 2013 7:02 PM in response to LostAggie

THANKS A LOT!

kitteth

Level 1

19 points

Oct 29, 2013 7:04 PM in response to kitteth

kitteth wrote:

SD cards don't seem to change it. I'm still getting the error messages in the console with an SD card plugged in.

It is happening a lot less now, though. No idea if that is a coincidence or not. I get an error about once every 3 minutes instead of once per 30 seconds (like I was with nothing plugged in).

fkamalia

Level 1

4 points

Oct 29, 2013 7:08 PM in response to kyawlin

wow i feel really lucky this has not happened to me at all.

justa811

Level 1

0 points

Oct 29, 2013 7:12 PM in response to kyawlin

Happening here a couple times per day, rMBP 8gb, 256, 13"

kitteth

Level 1

19 points

Oct 29, 2013 7:13 PM in response to kitteth

kitteth wrote:

It is happening a lot less now, though. No idea if that is a coincidence or not. I get an error about once every 3 minutes instead of once per 30 seconds (like I was with nothing plugged in).

This was just a fluke. It's still plugged in and I'm getting error messages more than once per minute again.

So, SD card has no effect on it, but plugging in USB flash drive seemed to stop the errors (only when it was plugged in, though).

Oct 29, 2013 7:16 PM in response to justa811

hey guys i've tried doing a clean install (deleted the old partition completely) and reinstalled. so far so good (~4hrs- without that error- not even in the console), so if you're frustrated- give it a shot.

Oct 29, 2013 7:17 PM in response to kyawlin

Here's what just happened:

iMac crashed after waking from sleep.

I rebooted.

iMac crashed again immediately, within 45 seconds. Again, computer running, inputs dead. Started with a USB audio crash, but then the keyboard and mouse. My YouTube video continued to run.

Hard reboot and wrote this post.

This is NOT about your new laptop.

Bobs22

Level 1

0 points

Oct 29, 2013 7:18 PM in response to blackfishes

Do you still get those errors in the console?

Oct 29, 2013 7:24 PM in response to Bobs22

no errors in the logs too! thats the promising part- granted i've only been running it for the past 4+ hours, but its a good start

New Retina Macbook pro 13 Haswell system hang/unresponsive