I have installed Mavericks and now my Smart Notebook software does not load. What to do?
OS X Mavericks (10.9), Smart Notebook
You can solve the Problem by downloading the latest Notebook-Software right here (choose the 11.3 version for mac):
http://smarttech.com/de/Support/Browse+Support/Download+Software
Same issue here. I tried unistalling and reinstalling Notebook (the Sept. 4th 2013 version 11.3), but it won't even install. Contacted SMART a couple of days ago and have not yet received a reply. I did find a note on their support website advising not to install Mavericks if you're using NB, as it hasn't be tested yet. This after I spent the better part of a morning updating to Mav, so I don't feel like rolling back to 10.8. I suppose we just have to wait for SMART to fix this. One would have expected them to be a bit more out in front of this one!
RoGeh is right. Here is the English version: http://smarttech.com/us/Support/Browse+Support/Download+Software/Software/SMART+ Notebook+collaborative+learning+software/SMART+Notebook+software/SMART+Notebook+ 11_3+Mac
Does this actually work? I was unable to get it to install, but I'd be curious to know it someone's had better results, or figured out a workaround, short of rolling back Mavericks.
I finally received a reply from SMART customer support, and they confirmed that the current version of Notebook (11.3) is not supported for Mavericks.
They refered me to this FAQ:
http://knowledgebase.force.com/articles/FAQ/Support-for-Mac-OS-X-10-9-x-Maverick s
- which also rather unhelpfully says that the next release will fix it "later this fall".
We had upgraded to Mavericks and then Smart Notebook would not open. We then succesfully downloaded and installed Smart Notebook from the link mentioned above and then Smart Notebook opened and has been working fine since (i.e., for half a day).
Raven222, you say you were unable to get it to install. Can you be more specific? Do you get an error message when you try to install?
Yes, I got an error message saying something about the image not being recognized, and it wouldn't even start the installer. I had downloaded from the same page you linked to.
I was speaking to a SMART specialist at a conference on Friday, and she said this was expected, as SMART has a policy of not testing their products on beta versions of OS's, but if you've managed to get it working, perhaps I'll give it another shot tomorrow.
Thanks for your help!
Yeah...no luck at all. I re-downloaded the software and tried it again, but got the same message. Not sure how people are getting it to work, but SMART has advised, both on their website and Facebook, not to download Mavericks until they release the new version of the SB installer. I think I read somewhere that it's expected sometime in December. Kind of frustrating that they didn't give any real advance warning, and that they seem so unprepared for a major OS upgrade.
Raven222 is right. The patch doesn't work, at least not on my Mac. Unfortunatley this does not suprise me. From my experience, SMART has long struggled to get their software to work on the Mac OS.
So I guess we wait... a MONTH.
Ridiculous.
You might want to try downloading it again. SMART posted a minor update a couple of days ago, and I was able to get it to successfully install this morning. Notebook seemed to be working fine for the 2 or 3 hours I was using it this afternoon.
Could you repost the link you used? The installer I downloaded named "smartes2013septv2" gave me an "invalid checksum" error.
Your help would be much appreciated.
Here's the link I used:
Make sure it's the version released on Oct. 28th, not the Sept. 4th one.
Good Luck!
That link worked! Much thanks Raven222.
Hi raven222 maybe or other could help me to after updating to x mavericks 10.9. I did everything ur guys said uninstall notebook and download latest version problem i got my mac screen doesn't show up in smartboard screen it show up the top line off imac like. Finder and rest when open notebook or safari and rest nothing show up any help or idea thank u very much.
I had a similar problem. In the past I have had troubles with other Mac OS and smart and have found that using the regular uninstaller doesn't get rid of everything and that conflicts happen. So, I used a "super uninstaller" from Smart. Once everything was gone I went to the link that has already been given and installed the software. Notebook has been working fine ever since. There's always an issue or two but at least it's functional in class. Sorry, I don't have a link to the "super uninstaller" but smart support can direct you to it (I've search google and Smart's website but can't find a link but support has had me use it a couple times). Also, I believe it takes everything out including galleries and other images/templates you might have created.
Thank u very much for ur help I'll try to find that super uninstaller but I thing I already did that uninstaller from smart uninstaller. Could u plz tell me if u use x mavericks 10.9 latest software. Thank u very much once more.
Smart notebook software does not work
