Currently Being ModeratedOct 29, 2013 6:42 AM (in response to Likemybike)
Thanks John. You are quite right. I did not think it could be Trusteer Rapport - but IT IS!
I did as you suggested and disabled Rapport and now I can login to transact business on all my Bank Sites and eBay as well.
It is supposed to protect from Malware but RAPPORT IS THE PROBLEM with Safari 7 so Trusteer (IBM) has to Fix this problem.
Thanks again & Regards,
Currently Being ModeratedOct 29, 2013 6:57 AM (in response to rodpaul1165)
Yep it is really frustrating stuff I spent ages trying to fathom it out and calling the bank etc
Nationwide Bank are aware of it now and acknowledge the incompatability so I guess many others do.
Any way Glad it works
Currently Being ModeratedOct 29, 2013 7:46 AM (in response to Likemybike)
Hi John, I just went through the simple process of uninstalling Trusteer Rapport as their site suggested.
It fixed NOTHING. I tried it with and without Rapport (logging into my banks etc.,) and they all worked fine.
So what I did and what I think everyone with this problem ought to do (which will increase in scope as people download and install OS X Mavericks and Safari 7)
FILE A SUPPORT TICKET ON THE TRUSTEER RAPPORT Web Site - subject - Inability to Login to Banks etc., with Trusteer Rapport running on Safari 7.
It works just fine in Firefox 24, so it can't be a difficult fix.
I think this is the ONLY WAY we will get this issue solved quickly and it NEEDS to be resolved QUICKLY!
Currently Being ModeratedOct 29, 2013 8:13 AM (in response to R. Andrew Holleron)
Turning off Rapport does indeed allow me to login to BMO, but I still have the original "Access Denied" problem with TD bank just like Mr. Holleron.....
Currently Being ModeratedOct 29, 2013 8:15 AM (in response to R. Andrew Holleron)
Firefox works fine with TD bank, so i think we still have a Safari problem.
Currently Being ModeratedOct 29, 2013 8:34 AM (in response to rodpaul1165)
I have submitted report to trusteer support
Dont you just love computers, time was thay said they would save time not eat it up!!
Currently Being ModeratedOct 29, 2013 9:49 AM (in response to Likemybike)
Dont know why people are thanking John as I think I offered the trusteer solution
Currently Being ModeratedOct 29, 2013 10:12 AM (in response to R. Andrew Holleron)
I am having this problem too. Phone Nationwide help line and they denied knowledge of any problem!
Currently Being ModeratedOct 29, 2013 10:12 AM (in response to MikeChrista)
Its the way I tel 'em !!
Probably because I am the last at the bottom the thread
Over and out
Currently Being ModeratedOct 29, 2013 10:19 AM (in response to Xabiablanca)
Well I told them on Sat 26 Oct and one of their techs phomnes me on Mon morning to ask for some more details!
Currently Being ModeratedOct 29, 2013 11:26 AM (in response to MikeChrista)
Well thanks MikeChrista.
Lots to go around :-)
Now if Trusteer Rapport would fix this we will all be happy.
This may slow down the downloads of OS Maverick.
Hate being a Guinea Pig. Thought my Microsoft nightmare days were over.
All the BANKS WILL DENY IT - not really in their interest to admit a problem until one of the senior managers has a problem when he or she gets home from work and goes Oh Oh!
So a number of us have submitted Reports to Trusteer - IF EVERYONE WOULD DO IT, we could get it fixed, and YES of course, Firefox works and it works with Rapport - which is ironic.
So I think Apple and Trusteer have to put their collective heads together.
1) File a report with Trusteer and be as specific as possible Mac OS X Maverick Safari 7 and Trusteer Rapport (most current version) do not function together and effectively block us from logging on to our banks of other like places - try them all! ;,
2) Use Safari by turning OFF Rapport for now;.
3) Or use Firefox with Rapport until such time as the solution is found.
The day is Tuesday, October 28 and the current time is 2:27 P.M. EST.
The problem still exists at this day and time!
Currently Being ModeratedOct 29, 2013 12:46 PM (in response to rodpaul1165)
We would like to thank you all for raising the issue. Our engineers are working to resolve it as we speak. We expect a full resolution within a few hours.
We apologize for the inconvenience,
Trusteer Technical Support.
Currently Being ModeratedOct 29, 2013 7:50 PM (in response to R. Andrew Holleron)
This might help a few of you.
I had this problem too. I upgraded to Mavericks and all of a sudden I could get to every website except my Bank of America. I tried scanning for viruses, disabling Rapport and even uninstalling/reinstalling Rapport.
As it turns out the problem was not directly a Rapport problem but indirectly, it was that I both my ethernet and wi-fi connections were turned on. Normally I have my wi-fi connection to my router turned off and I get access through my router with my ethernet connection. When I upgraded to Mavericks the other day it must have re-enabled wi-fi. When I turned wi-fi off I was able to connect to Bank of America again.
I will let the network geeks out there explain why this might be the case, but all I know is that it fixed it. It might fix it for other people out there so give it a try.
Currently Being ModeratedOct 30, 2013 12:52 AM (in response to Trusteer Support)
Now working correctly. Thank you.
Currently Being ModeratedOct 30, 2013 12:53 AM (in response to ShyTell)
No, my Mac is only on ethernet