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Massive problem with audio interface

Hi there.


I recently bought a brandnew iMac 27" Haswell i7. I encountered problems with my Focusrite Scarlett 18i8 audio interface. These are buzzing, clicking and noise immediately or after 3 minutes or so. I tried everything, re-installed the driveres several times, nothing, really nothing worked.


Then I bought an RME Babyface audio interface - and guess what? It's the same problem. I also have a massive sound noise after some minutes or the recording channel in Garage Band drops completely.


What is wrong here? I already tried using a different power plug, tried all USB ports, turned off WiFi, HDD sleep mode, etc. Nothing worked.


Do you have an idea?


I appeciate your help,

Adrian.

iMac (27-inch, Late 2013), OS X Mavericks (10.9)

Posted on Oct 25, 2013 1:29 PM

Reply
762 replies

Dec 15, 2013 2:01 AM in response to AlexGowers

Dear AlexGowers,


With respect for your opinion, I indeed have a problem related to the Fusion Drive. I’m not saying that the USB3 interface is working properly. But, the fact that my audio interface also can use FireWire, and when I’m using it have exactly the same problem as I have when I use the USB, my conclusion is that my, (and many others in this thread) problem is related to the Fusion Drive in Mavericks. Before I upgraded my late 2013 iMac from Mountain Lion the audio interface was working as it should with FireWire and USB.


I’ve seen that it also is solved for these that have split the FD into two drives, or used an external drive to boot from.


There is only one week before holiday begin, so my hope that Apple will solve this before christmas decrease for each day. The real downside with Apple is their bad customer feedback. They don’t comment, or admit they have a problem, and that makes me mad.

Dec 15, 2013 2:23 AM in response to cadpi

Quick Update. Took my new iMac to the Apple Store and discussed the situation. They could not find anything wrong with the machine. They are very interested in the findings and suggested that I use my old Firewire Audio Interface to see if that worked. I had to pick up a Thunderbolt Firewire converter and pull up my house to find an electrical adapter for the Presonus, but I did what they told me to do. I also looked at the Presonus website and was disheartened when I saw Presonus stating on their web page that the Inspire GT would not work under Mavericks. They are wrong ! Although I had a little more noise when compared to the Focusrite, the Inspire actually worked well with none of the cackling sounds and I was able to work for about 4 hours. The cackling sound occurred once in the 4 hour period, but I attributed that to my overloading a distortion effect on a guitar. The bass was clean and I had no problems. One thing that was also interesting was the fact that I had no latency issues despite using a Firewire-Thunderbolt converter.


The experiment today showed, at least from this effort (N of 1 may not mean much), that it was not the entire board that is a problem, but more likely than not, faulty USB Audio drivers in Mavericks.


This may also address another issue that I have seen posted here and elsewhere, that that the USB Haswell problem continues on both platforms. I was able to use a Seagate 3 TB back up drive without incident this morning. At a speed of approximately 3 gb/minute I was able to back up my entire FD hard drive without a glitch. I am also using another to run Time Machine. There was a problem last year in Windows Land with the Ivy Bridge / USB 3 ports. From what I read, there was and possibly still continues to be a problem with the down conversion from USB3 to USB2 devices. The Seagate drive is a full USB3 machine. My Focusrite Audio Interface is USB2. I also noted an issue with an Andrea USB Headset (USB2). It is possible that the same USB3->USB2 down conversion issue is happening with the Haswell / USB3 combo also.


I am no expert on any of this, but the finding of my Thunderbolt interface working without a glitch, even on a down conversion from Firewire 400 to Thunderbolt is reassuring that I won't have to take back my machine permanently. I have no idea how the interaction with FD drives and the USB3 sound are related. But the fact that most of the complaints have been Haswell related recently, but also interspersed with complaints from people using earlier iMacs and Macbook Pros leads me to think that the relationship is mostly a USB driver issue.


My only hope is that someone from audio land give the folks at Seagate a call because they seem to be doing something incredibly well over there. Their 3 TB backup drive is compatible with Firewire 800, USB 3 and Thunderbolt. And to make things interesting, I have just read that Microsoft also solved the USB 3 problem with Windows 8. However, to be honest, I would not give up my Mac for a Windows 8 machine.


I am very happy for this forum and others. Without it, I probably wouldn't have conducted my own experiment this morning. I would also like to give a shout out to my local Apple store. They were very helpful.

Dec 15, 2013 2:38 AM in response to AlexGowers

Alex,


....Agree, unless it is Native USB3. That seems to be the trick - at least for disk drives. But finding a native USB3 audio interface is difficult and spendy. All of the USB2/USB3 compatibles seem to be upgrades and not true USB3.


I recently saw an ad for a Native USB3 interface, but I haven't seen anything written about it to prove that this is strictly a USB3 TO USB2 downconversion problem or if the USB3 audio driver is just plain bad.


http://www.musicradar.com/us/news/tech/musikmesse-2013-rme-madiface-xt-is-the-wo rlds-first-usb-3-0-audio-interface-573725


(Does anyone have one of these on a Haswell iMac? This one's an experiment that I won't be doing. $2.5k is way too much for me).


Message was edited by: cadpi

Dec 15, 2013 5:05 AM in response to Leaz

It's ridiculous to try and pin this problem down as on this thread. So many different manufacturers of Audio Interfaces.


I bought a Thunderbolt/Firewire converter for an Ensemble.


I bought the Firewire cable to go with it.


I did everything they said to do on the Apogee website including downloading the Mavericks update.


They state on the Apogee website that it works! I does NOT work. That's a total rubbish statement to make on your website.


I went back to the Apple Store 4 days ago. They told me in the store that they were unaware of the problem with audio interfaces and the Haswell iMac. That's the funniest thing I've heard in years. They are totally crap if that really is the case. *** planet can they be living on? Apogee don't seem to have tested anything pre-release either.


I wouldn't start messing round with splitting drives so I took it back nd got a refund. What a waste of time that was.

Dec 16, 2013 10:37 AM in response to derKlecks

I contacted Apogee about the very same problem, here's their response:


"We recently are aware of an issue occurring with USB audio on the newest Mac models. The hardware specific issue does not occur on Mac's produced prior to Fall 2013. This appears to be affecting USB audio interfaces from other manufacturers as well as Apogee's. Our Engineering team is working diligently with Apple to get this resolved as soon as possible."

Dec 16, 2013 2:10 PM in response to derKlecks

Apple issued OSX 10.9.1 today (see Software Updates) - I did not see anything related in the release notes but maybe someone can confirm (or not confirm) whether any issues with USB-Audio Interfaces have been silently addressed anyways.


EDIT: I just downloaded the update myself and the problems persist on my end, that is:


Late 2013 iMac with split(!) Fusion Drive. Before the split, the audio interface was not usable at all, with split Fusion Drive the high-pitched distortions come up less frequently but they still do. Applying OSX 10.9.1 did not resolve this issue. I will try hooking up a different USB-Hub tomorrow.


-act

Dec 16, 2013 2:10 PM in response to actraiser75

***10.9.1 does not fix any of the audio interface issues.***


A registered developer who already had access to 10.9.1 told me a week ago it did not.

I tried it just now as well with my Avid MBox Pro 2 (Firewire > Thunderbolt), no luck.


By the way, this is not just a USB issue... it's Firewire audio interfaces too. Most users who have the fusion drive are experiencing this audio interface problem, if you read all the way back to the beginning of this thread...


Most SSD and HDD users are reporting their audio interfaces are working fine.

Dec 16, 2013 2:20 PM in response to adam swink

I now use an Allen & Heath QU-16 - which is actually a digital mixer but also incorporates DAW-compliant USB-Streaming and can be used as Audio Source on OSX - it's a pretty new machine too.


I had a Fireface UCX before which also failed to work properly when FD was still in place. Since I sold that one a few weeks ago I did not happen to test the UCX with the split Fusion Drive.


Anyways - my last hope is to use another powered USB hub to put inbetween the mixer and the iMac.


-act

Massive problem with audio interface

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