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Apple logo flashing

Hi, when I plug my iphone in the wall charger the apple sign appears for a few seconds then goes off and keeps repeating this. The phone will not connect to the computer and does not go any further than the logo flashing can anyone help me with this please ????

iPhone 5, iOS 7.0.3

Posted on Oct 27, 2013 8:42 AM

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Posted on Jan 29, 2014 1:12 AM

This exact same thing is happening to me....my phone was low on battery today whilst at work. The next time I checked it I just thought the phone was out of battery but when I got home and put it on charge it turns on for about 3 seconds to the Apple logo and then flicks off. This process is on repeat. There is nothing you can do because putting it on charge doesnt work longer than 3 seconds, and cant restore it on the computer because when you take it off the charger it has no battery to respond to the computer. This was a relatively new phone for me, had it for less than a year and have taken good care of it..........

38 replies
Question marked as Top-ranking reply

Jan 29, 2014 1:12 AM in response to Jackmurph1

This exact same thing is happening to me....my phone was low on battery today whilst at work. The next time I checked it I just thought the phone was out of battery but when I got home and put it on charge it turns on for about 3 seconds to the Apple logo and then flicks off. This process is on repeat. There is nothing you can do because putting it on charge doesnt work longer than 3 seconds, and cant restore it on the computer because when you take it off the charger it has no battery to respond to the computer. This was a relatively new phone for me, had it for less than a year and have taken good care of it..........

Nov 29, 2013 6:46 PM in response to jeremy_v

Hello -


I am having the same issues with the flashing apple logo. It's been doing it for hours now. It has quickly become a very expensive paperweight right before traveling when I need it most.


Nothing above has worked.


The problem actually started when plugging it in tonight. It was almost dead so I plugged it in and it started flashing and will not stop.

Apr 14, 2014 11:43 AM in response to Jackmurph1

I had the same exact problem with my iPhone. I took it to apple they said the problem was the hardware and would need to replace it. Since i did not have warrenty they offered me a new one for $269 but i said i will think about it and let them know.


i came home and said to myself what if i shake the iPhone. Turns out my iPhone turned on and works fine so far 🙂. Thought i will share it.

Jan 9, 2014 4:01 AM in response to jeremy_v

I have three devices, a 5S iPhone, and two iPad 2. All three of them at the same time last night went into this mode of flashing Apple logo to home screen, two of them were charging, one of them was unplugged. I tried unattended last night to restore the phone as I needed sleep, and the problem didn't go away. They are all capable of being recognized by my PC even with this malfunction. I am trying once again to restore the phone, and if not successful, then what?

Jan 9, 2015 4:30 AM in response to Jackmurph1

This might be weird, but I think the problem has to do something with the battery's movement, maybe it disconected?
Because, I see some people tried to shake it and it worked again - reconnected the battery?

And for some the iPhone stops working after jogging - disconected battery?

So my situation here, that my iPhone does the same thing, however, I could hear the battery moving inside the body, so again - did it disconect?

So anyway, I'm gonna go seek help and ask to connect the battery - GREAT JOB APPLE, I ALREADY BROKE AN IPAD AND AN IPOD TOUCH ALL BECAUSE OF APPLE ISSUES! 😠

Feb 6, 2014 1:40 PM in response to Edward77777

The same happened on my iPhone 5S yesterday. After calling Apple customer service, I was told this could due to a hardware issue or a software issue. The Apple customer service representative helped me to make an appointment for the Apple store in town. It took ~15 minutes to re-install the iPhone system and everything goes back normal. The technichian in the Apple store told me this could happen due to a bad app/download but not a hardware issue.


In short, go to Apple store to have your iPhone checked or call Apple customer service for hlep.

Jan 13, 2016 8:38 PM in response to moesuli

I tried this suggestion out, and definitely felt something move inside. I have owned many iPhones, and knew this wasn't normal. So I decided to take a"look".... Sure enough, the battery was loose from the glue or what ever sticky stuff they use to hold it in place. The ribbon cable that connects the battery to the phone is very thin and fragile, so if there is any battery movement at all, it will fray and break in no time. Im my case, the ribbon was broken, therefore not fully starting. It put the phone into recovery mode automatically. In order to restore the phone, iTunes needs the phone to respond during the restore, but with the ribbon broken, the phone cannot, and an error (2001) pops up. You're stuck, until apple replaces the battery. Don't try doing it yourself, if you have warranty, otherwise it will be voided.

That being said, for all of you that 'shaking the phone worked', you're on the verge of that battery ribbon breaking!

Jun 1, 2014 12:15 PM in response to Jackmurph1

My iPhone keeps doing the same thing. First, it suddnely turned off and when I plugged it to charger the Apple logo kept showing for a few seconds and then went away and it kept doing the same thing. I then, unplugged and plugged it back to the charger and it worked but it would stay on for 10 minutes maybe and then turn off again and do the whole flashing apple logo thing. I tried everything and didn't work! And I've never had any problems with my iPhone before this.

Jan 19, 2014 2:54 PM in response to Jackmurph1

I have been having the same issue. For a few weeks my phone would restart itself several times a day but I didn't think too much of it. Most recently, the phone went into recvoery mode where I had to restore the entire phone. Shortly after I did the restore, my phone restarted itself again and has been stuck on the "start up" Apple icon screen ever since. It flashes in a really grainy black and white. I can shut the phone off, but the same thing happens when I turn it back on. I cannot troubleshoot this through iTunes because my computer does not recognize the phone since it's technically not turned on. Such a nightmare.User uploaded file

Oct 29, 2013 11:46 AM in response to Jackmurph1

Hi Jackmurph1,


Thanks for visiting Apple Support Communities.


If your iPhone isn't powering on completely, try these steps from our iPhone hardware troubleshooting article:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Best Regards,


Jeremy

Apple logo flashing

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