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Question: Apple logo flashing

Hi, when I plug my iphone in the wall charger the apple sign appears for a few seconds then goes off and keeps repeating this. The phone will not connect to the computer and does not go any further than the logo flashing can anyone help me with this please ????

iPhone 5, iOS 7.0.3

Posted on Oct 27, 2013 8:42 AM

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Apr 14, 2014 11:43 AM in response to Jackmurph1 In response to Jackmurph1

I had the same exact problem with my iPhone. I took it to apple they said the problem was the hardware and would need to replace it. Since i did not have warrenty they offered me a new one for $269 but i said i will think about it and let them know.


i came home and said to myself what if i shake the iPhone. Turns out my iPhone turned on and works fine so far 🙂. Thought i will share it.

Apr 14, 2014 11:43 AM

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Jan 13, 2015 1:43 PM in response to Jackmurph1 In response to Jackmurph1

Hi! I have been having a similar issue with my iphone 5. (I am using my parents ancient windows xp media center to try to fix)


1. Apple logo flashed when i plugged it into wall charger and wouldnt charge at all or turn on.

2. when plugged into computer would not do anything. Couldn't be recognized(computer didnt even say it was plugged in, even in device manager) and would not even flash the apple logo while plugged into computer.


Tried all of the aforementioned steps to no avail. Was just about hopeless... Then I ran across an article describing DFU mode.

NOTE: If you are worried about any photos contacts etc on your phone DO NOT CONTINUE. TAKE IT TO AN APPLE STORE.


That being said I was able to put my phone in DFU mode by plugging in the phone to my computer. With black screen and no power indication on the phone, I held down the wake button and home button for 10 secs. Released the wake button and continued holding down the home button for another 10 secs and then released it as well. Suddenly my computer recognized the phone in dfu and was recognized in itunes and I am able to now restore it(Aka erase everything and reinstall the firmware). I have not finished it yet but will reply back once it is done and will let you know if it works. The screen has stayed black the entire time.

Jan 13, 2015 1:43 PM

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Oct 29, 2013 11:46 AM in response to Jackmurph1 In response to Jackmurph1

Hi Jackmurph1,


Thanks for visiting Apple Support Communities.


If your iPhone isn't powering on completely, try these steps from our iPhone hardware troubleshooting article:


iPhone: Hardware troubleshooting

http://support.apple.com/kb/TS2802

Will not turn on, will not turn on unless connected to power, or unexpected power off

  1. Verify that the Sleep/Wake button functions. If it does not function, inspect it for signs of damage. If the button is damaged or is not functioning when pressed, seek service.
  2. Check if a Liquid Contact Indicator (LCI) is activated or there are signs of corrosion. Learn about LCIs and corrosion.
  3. Connect the iPhone to the iPhone's USB power adapter and let it charge for at least ten minutes.
  4. After at least 30 minutes, if:
    • The home screen appears: The iPhone should be working. Update to the latest version of iOS if necessary. Continue charging it until it is completely charged and you see this battery icon in the upper-right corner of the screen User uploaded file. Then unplug the phone from power. If it immediately turns off, seek service.
    • The low-battery image appears, even after the phone has charged for at least 20 minutes: See "iPhone displays the low-battery image and is unresponsive" symptom in this article.
    • Something other than the Home screen or Low Battery image appears, continue with this article for further troubleshooting steps.
  5. If the iPhone did not turn on, reset it while connected to the iPhone USB power adapter.
    • If the display turns on, go to step 4.
    • If the display remains black, go to next step.
  6. Connect the iPhone to a computer and open iTunes. If iTunes recognizes the iPhone and indicates that it is in recovery mode, attempt to restore the iPhone. If the iPhone doesn't appear in iTunes or if you have difficulties in restoring the iPhone, see this article for further assistance.
  7. If restoring the iPhone resolved the issue, go to step 4. If restoring the iPhone did not solve the issue, seek service.

Best Regards,


Jeremy

Oct 29, 2013 11:46 AM

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Nov 29, 2013 6:46 PM in response to jeremy_v In response to jeremy_v

Hello -


I am having the same issues with the flashing apple logo. It's been doing it for hours now. It has quickly become a very expensive paperweight right before traveling when I need it most.


Nothing above has worked.


The problem actually started when plugging it in tonight. It was almost dead so I plugged it in and it started flashing and will not stop.

Nov 29, 2013 6:46 PM

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Jan 9, 2014 4:01 AM in response to jeremy_v In response to jeremy_v

I have three devices, a 5S iPhone, and two iPad 2. All three of them at the same time last night went into this mode of flashing Apple logo to home screen, two of them were charging, one of them was unplugged. I tried unattended last night to restore the phone as I needed sleep, and the problem didn't go away. They are all capable of being recognized by my PC even with this malfunction. I am trying once again to restore the phone, and if not successful, then what?

Jan 9, 2014 4:01 AM

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Jan 11, 2014 7:43 AM in response to Jackmurph1 In response to Jackmurph1

My iPhone 5 just started doing this as well. It's only a year old for it to be doing this. What a coincidence that we have all been having this problem in just the past 3 months. None of the steps above have helped, so I guess we must do what the giants want us to and make their pockets a little fatter.

Jan 11, 2014 7:43 AM

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Jan 19, 2014 2:54 PM in response to Jackmurph1 In response to Jackmurph1

I have been having the same issue. For a few weeks my phone would restart itself several times a day but I didn't think too much of it. Most recently, the phone went into recvoery mode where I had to restore the entire phone. Shortly after I did the restore, my phone restarted itself again and has been stuck on the "start up" Apple icon screen ever since. It flashes in a really grainy black and white. I can shut the phone off, but the same thing happens when I turn it back on. I cannot troubleshoot this through iTunes because my computer does not recognize the phone since it's technically not turned on. Such a nightmare.User uploaded file

Jan 19, 2014 2:54 PM

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Jan 29, 2014 1:12 AM in response to Jackmurph1 In response to Jackmurph1

This exact same thing is happening to me....my phone was low on battery today whilst at work. The next time I checked it I just thought the phone was out of battery but when I got home and put it on charge it turns on for about 3 seconds to the Apple logo and then flicks off. This process is on repeat. There is nothing you can do because putting it on charge doesnt work longer than 3 seconds, and cant restore it on the computer because when you take it off the charger it has no battery to respond to the computer. This was a relatively new phone for me, had it for less than a year and have taken good care of it..........

Jan 29, 2014 1:12 AM

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Feb 6, 2014 1:40 PM in response to Edward77777 In response to Edward77777

The same happened on my iPhone 5S yesterday. After calling Apple customer service, I was told this could due to a hardware issue or a software issue. The Apple customer service representative helped me to make an appointment for the Apple store in town. It took ~15 minutes to re-install the iPhone system and everything goes back normal. The technichian in the Apple store told me this could happen due to a bad app/download but not a hardware issue.


In short, go to Apple store to have your iPhone checked or call Apple customer service for hlep.

Feb 6, 2014 1:40 PM

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Apr 14, 2014 11:43 AM in response to Jackmurph1 In response to Jackmurph1

I had the same exact problem with my iPhone. I took it to apple they said the problem was the hardware and would need to replace it. Since i did not have warrenty they offered me a new one for $269 but i said i will think about it and let them know.


i came home and said to myself what if i shake the iPhone. Turns out my iPhone turned on and works fine so far 🙂. Thought i will share it.

Apr 14, 2014 11:43 AM

Reply Helpful (29)

Jun 1, 2014 12:15 PM in response to Jackmurph1 In response to Jackmurph1

My iPhone keeps doing the same thing. First, it suddnely turned off and when I plugged it to charger the Apple logo kept showing for a few seconds and then went away and it kept doing the same thing. I then, unplugged and plugged it back to the charger and it worked but it would stay on for 10 minutes maybe and then turn off again and do the whole flashing apple logo thing. I tried everything and didn't work! And I've never had any problems with my iPhone before this.

Jun 1, 2014 12:15 PM

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Question: Apple logo flashing