Problem from lion 10.7.5 to mavericks

There may be no apparent "progress bar" in the App Store. It may be a bug associated with this particular download.

To determine if it is actually downloading use Launchpad. You should see a fairly obvious new icon with an associated progress bar. Make sure you check every Launchpad page by swiping left / right.

The downloaded file will also be in your Applications folder. When it finishes, it looks like this:

Before it finishes downloading, it will have a "progress bar" at the bottom. If it's paused, click the icon to restart it.

The icon will appear in Applications and Launchpad, it's just easier to find in Launchpad.

If it really is not downloading read Mac App Store: How to resume interrupted downloads

1. Open the Mac App Store.
2. From the Store menu, choose Sign In.
3. Enter your Apple ID and password.
4. Click Purchases to get to your Purchases Page.
5. Click the Resume button next to the app name.

If that doesn't work, "sign out" of the App Store, and sign back in again.

If that doesn't work, try restarting your Mac.

If that doesn't work, write back.

i went to the purchase page as you said and deleted the app thought it would help me restart download but instead now the app store still thinks i am in the process of downloading so cant restart the download... what to do?

There may be some issues with your Mac that you should resolve first, before attempting to upgrade OS X.

If you're using any "anti-virus" or "security" or "optimizing" or "cleaning" software those things must be uninstalled and must not be reinstalled. Could that be the reason?

no i am not using any of anti-virus as far as i know... im pretty im not. but im not even trying to launch the upgrade yet only trying to installl it which at first was no problem to start but then suddenly it stopped unexpectedly and then wuld not restart. thats when i deleted from purchase page and now the app store says does not allow me to press download button but instead shows button that says in process of download which is false...

thanks for quick reply 🙂🙂

Followed all the instructions above?

ok this is weird on several levels now...

i followed your instructions. first i cant find the launchpad so did some googling and think becuase im snow leopard i dont have it... then also i checked the applications folder couldnt find the mavericks there either. and then i checked my available disk space some times and can see that its decreasing indicating that in fact something is being downloaded. also i logged in and out of app store and still says in process but shows no icon under purchases. where is the program do you think?

i didnt restart computer since i didnt want to interrupt the download.. should i do it?

You'd be better off just letting the download complete. It's a very big file and could take several hours.

When it finishes, your Mac will let you know. If you shut it down you will just have to download it all over again.

ok thanks ill do that. anyways 1am in germany right now so i just leave for the night. hope it works tomorrow 🙂 🙂🙂 thanks for your help

I have the same problem as Laurab23, macbook sep 2011, currently lion 10.7.5, click install in app store, doesnt appear in purchases, no bar showing download progress, the mavericks icon shows downloading in launchpad but doesnt progress at all , it isnt in applications to remove, restarted mac, restarted app store, removed icon from launchpad , nothing, anyone any ideas please?

Laurab23 wrote:

How do I locate and uninstall these programs?

Do you mean the "anti-virus" or "security" or "optimizing" or "cleaning" software I mentioned earlier? Those are programs you install on your Mac, and if you didn't obtain them from the App Store, such things are notorious for their ability to wreck its operating system in ways that can't normally be done.

Only you can know what's installed on your Mac, which is the reason I asked. If you suspect anything in particular, let me know what it is.

If you don't know what's installed on your Mac, you're having problems with it, you suspect those problems may be the result of having used something like that, and you don't know where to begin, you can take it to an Apple Store who may be able to help, or you can completely erase it and reconfigure it from the ground up. How would you like to proceed?

just to follow up

my maverick was downloaded even though i couldnt locate and it prompted install upon finishing download. install was easy and now all is good

thanks again John 🙂 🙂