Previous 1 2 3 Next 33 Replies Latest reply: Feb 16, 2016 12:12 PM by Huey K.
gwfaulkner1 Level 1 Level 1

I appear to have developed a SATA disk error after 5+ months of use.  I was running the D at power on test daily then once a week with no problem.  Last week when running the Apple Hardware Test this error appeared "4HDD/11/40000000:SATA(0,0)".  Can anyone help me determine why this just started after 5+ months with no problems?


MacBook Pro with Retina display, OS X Mavericks (10.9)
  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Welcome to Apple Support Communities

     

    Was your MacBook plugged to the charger? If not, plug it and run Apple Hardware Test again.

     

    That error means that the flash storage is damaged. The only thing you can do is to make a backup of your files with Time Machine and take your MacBook to an Apple Store or reseller. As your MacBook Pro is in warranty, it will be repaired free of charge

  • OGELTHORPE Level 8 Level 8

    The Apple Hardware Test does not actually check the HDD itself. It may be damaged but the connection may be faulty.  If you have an enclosure, take out the HDD and place it in the enclosure.  If it boots, then the cable is the problem, if not the HDD is indeed bad.

     

    Ciao.

  • gwfaulkner1 Level 1 Level 1

    Yes, that MBPro is plugged in.  I took the unit to the Apple Store where I purchased it and Genuis Bar ran their diagnostics and told me that nothing was wrong with the unit.  I demonstrated the error to them and they said that the Apple Hardware Test was not design to be run by customers and since their diagnostics did not fail, I should ingore that HDD SSD error message.   The last MBPro that had this error starting crashing before I convienced The Apple Store to replaced the unit as it started having problems within the first 2 weeks of ownership.

     

    Does anyone have any suggestions for me to convience The Apple Store Town Center Las Vegas NV that there is a problem with the SSD? Since this is not the first time that I have seen this problem, I not have NO confidence that this unit is reliable and am leary to use it for my business operations.

     

    Thanks for all your help.

  • mende1 Level 10 Level 10
    expertise.desktops
    Desktops

    Re-run the test, but this time make sure you mark the option to run an extended test.

     

    The Apple Hardware Test is the only test that Apple gives to customers in order to detect hardware problems, so the Genius was wrong. Instead, Geniuses at Apple Retail Stores have got different tests which are more reliable

  • gwfaulkner1 Level 1 Level 1

    I ran the AHT with extended checked, took a little over and hour to complete and I got the same error.  Any suggestions as to what to try next?  Thanks for all your help.

  • OGELTHORPE Level 8 Level 8

    Bring it to an Apple store genius bar and show the technicians the results.  They have more sophisticated tests and will be able to  determine if the SSD is faulty.

     

    Cia0.

     

    The SSD may have to be replaced so make certain that you have your files backed up.

     

    Message was edited by: OGELTHORPE

  • ds store Level 7 Level 7

    gwfaulkner1 wrote:

     

    I ran the AHT with extended checked, took a little over and hour to complete and I got the same error.  Any suggestions as to what to try next?

     

    Photograph the screen, date it and call AppleCare and say it's a warranty call, talk to them.

     

    Make sure to make a note of the time and date, who you spoke too., etc. and that they refuse to service the machine.

     

    Consult with others with your same exact specifications and see if your problem is individual or it's because Apple did'n't update the Hardware Test accordingly for all machines with your spec.

     

    Note that your problem might be intermediate, not showing up for them at that time, but you still have a issue.

     

    A lose conenction sounds like what the problem is, it's working then it's not at times, which the extended Hardware Test is catching and the fast Genius Test is not.

     

    Keep a record and be prepared to explore your legal options if the drive fails, make backups.

     

    It might be that later on that Apple finds out there is a bad batch of drives, like they did for some Nvida graphics and offer a replacement option outside of warranty. Buy AppleCare regardless.

     

    Good Luck

  • CGPretty Level 1 Level 1

    is this a macbook pro retina early 2013? i have the same problem, when i took it to apple they said the exactly same thing and said theres nothing they can do

  • gwfaulkner1 Level 1 Level 1

    YES.  It is a Early 2013.  The interesting part of this is that the AHD test passed with no problems for almost 6 months before this problem starting occuring.  They can NOT explain this.  I still think that Apple has a hardware problem that they have not been able to determine the source and found corrective action for.  Much like the "non-repetable" problem with the antenna on the iPhone 4.

  • pkelley Level 1 Level 1

    I'm having the same issue -- Retina, 15-inch, Early 2013. Passes the power on self-test and disk utility tests, but fails the Apple diagnostics test. Receives error code : 4HDD/11/40000000: SATA(0,0). Could the error code have anything to do with the disk being partitioned? Machine runs great.

  • CGPretty Level 1 Level 1

    Does the macbook also heat up in the rear region?

  • quangnu Level 1 Level 1

    Same problems, 15in Retina early '13 .Receives same error code and over heat too but apple genius in Broadway -Sydney said it's normal heat, error code because of software faulty.He wiped it and 1 day later , i ran the D test again - same error code.Warranty expire today.

  • cargonaut Level 1 Level 1

    My bluetooth stopped working so I ran a hardware test. Got the same error code as you all did. I will head to the apple store as soon as I return from my trip and see what they can do. SSD problems do not sound good!, Backing up all the time. I'll keep you all in the loop.

  • dimonnwc3 Level 1 Level 1

    I also Macbook Retina 15 Early in 2013, and the same error appears 4HDD/11/40000000: SATA (0,0) after 4-5 months of use.

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