Apple Event: May 7th at 7 am PT
Hi, the keyboard lights of my recently purchased 13" macbook pro are contantly flickering slightly and the screen has frozen twice already, with only a hard reboot being the solution so far.. Anybody else experiencing this??
MacBook Pro (Retina, 13-inch, Late 2013), OS X Mavericks (10.9)
Yes there is a LONG thread on problems with the newest Mac notebooks.
You have 14 days to return it for a full refund. I suggest you take advantage of that Apple return policy and wait for apple to fix this issue.
Been a while since a replied back. I think the keyboard backlight flickering is gone because I haven't noticed it for months now.
I didn't do anything special, just kept installing any updates that came from apple. Cheers.
My late 2013 Macbook Pro 13, 8gb is exhibiting the same signs and symptoms. Backlit keyboard flickers every 5-8 seconds on all setting and is more visible on anything bellow setting of 5. No flicker when connected to a power supply. Went to Apple store: reset SMC, PRAM, reinstalled Mavericks 10.9.2, unchecked "Adjust keyboard brightness in low light". Keyboard still flickers. I just passed my 2 week return period so its to late to return/exchange.
How did you guys resolve this issue on your machines?
Same here, was pretty disappointed. I do like to work later at night in bed, and this flicker forced me to turn keyboard off which is a bummer. I wish I'd known that before, would've gotten different version. I don't see a reason to even go to service centre since I am sure apple already knows about the issue. Wonder if they will own up to issue or play dumb and let everyone roll over and take it.
Ah this thread started 6 months ago and no fix yet. Also there is another thread on this topic with no resolution. So it looks like Apple isn't going to fix it and as you said the user is rolling over and taking it. Not uncommon for Apple these days. If you never acknowledge a problem then it isn't a problem.
zoftie wrote:
I don't see a reason to even go to service centre since I am sure apple already knows about the issue. Wonder if they will own up to issue or play dumb and let everyone roll over and take it.
If you are unwilling to take this to an Apple store and have them examine the MBP, then you are in essence accepting the situation. Is grousing about it going to rectify this aberration? To take the initiative is your decision, not Apples.
If you can demonstrate the anomaly to the genius bar technicians and they can not find the solution, request to speak to a manager and ask the simple question: 'Does this constitute normal operation?' You may possibly have to escalate from there, but if you proceed firmly but politely you may achieve some meaningful results.
There are those few individuals who always seem to try and find the negative about Apple products and one must wonder why they have them in the first place. Criticism, if warranted, certainly can be justified on occasions. But criticism alone without providing any solutions is assuredly of no merit or value.
Ciao.
Hi all 🙂
Same problem here with my new MBPR 13, defo an issue with the low light sensor, I have noticed that in a dark room if you turn off the display and watch the keyboard backlight after a while it settles down, seems to be a software/firmware issue with the low light sensor, seems its not quite right Mr Apple! Again, will wait for a fix I guess, I live well away from a mac shop so hard to go and moan, still, thats life I guess.
Just wanted to report that I am having the same issue, Late 2013 rMBP, 13 inch. I thought I could just ingore it, but it really is quite distracting. All updates applied, and I have the same symptoms reported by everyone else on this thread. I turned off all the "automatically adjust backlight" features as well. Has anyone had any luck taking their's into a store recently?
Well I was trying to ignor the problem, BUT I spent an hour on the phone with Apple, the local store, the local 3rd party store and online chat, seems that they want to replace the logic board etc but I called time on the chat as I know many who have spent ages going through this process and it has not fixed the problem, also the MBP's in store all do the same thing! Anyway the local 3rd party store has not had any in with this problem but we agree it is as the owners proberly have not seen it, even the guy in store has not seen it on his MBP and is going to take a look at his, bet you it does the same!
I asked the Apple support IF I take it in for a new logic board will it resolve it 100%, he did not give a garantee!
So the problem continues until Apple find a soulution that can be offered that DOES fix the problem.
What now......live with it.....return it for a refund.....who the **** knows!
It spoils a great device and thats comming from a PC guy who has changed to Mac after 30 years of PC's, shame!!
Come on Apple cough up, own up that its an iussue and at this time there is no fix! Then I can rest assured your on the case to resolve it..or shall I go back and get my £1,700.00 back!?
:S
Why apple Not solve this problem?
Want Fighting?
Just Bought my first macbook pro retina (late 2013) and within a week I noticed my keyboards flickering too.
Its not too severe to drive me crazy but its noticeable.
After reader many threads and forms on this topic, it seems lots of mac owners have the identical issue....
I Hope apple finds a solution soon...😟
Same issue on up to date mid-2014 13' rMBP.
Keyboard backlight flickers every 5 sec on low setting.
new macbook pro 13" keyboard lights constantly flickering?
