ARD 3.7 crashes

Question

ARD 3.7 crashes

Since upgrading to ARD 3.7 from 3.6 I and my systems manager have been experiencing many problems. ARD 3.7 crashes multiple times a day, versions 3.6 and earlier rarely crashed. It seems to have a lot of problems authenticating clients, clients will show up in the wrong groups, etc. I am wondering if other people have seen these problems. Both my and my system manager's iMacs are running Mac OS X 10.8.5. Clients are running Mac OS X 10.6.8 through 10.8.5.

Should I simply delete the data files and rebuild the ARD database from scratch or is there a much bigger problem with ARD 3.7?

Posted on Oct 30, 2013 6:29 AM

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Answer 1

Oct 30, 2013 7:15 AM in response to Paul J Chernoff

I've got the same problem after updating my iMac to OSX 10.9 and then ARD to 3.7

I've tried disabling the firewalls on all our macs but I still get the problem with most of the macs on our estate keep authenticating, then going off line.

Thankfully I can still manage our computers from a Mac Mini with 3.6 still installed.

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Answer 2

Oct 31, 2013 11:31 AM in response to Paul_Cossey

Rebuilding my ARD database did the trick. ARD is now working better than ever before. My systems manager also rebuilt his ARD database with the same positive results.

I deleted the ARD prefs file and the files in Application Support in user Library. But ARD still showed the same database. ARD is sandboxed so I had to go into ~/Library/Containers and then throw away com.apple.RemoteDesktop folder from there.

This can be a pain, especially if you have a larger network with multiple subnets.

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Answer 3

Oct 31, 2013 12:34 PM in response to Paul J Chernoff

Hey Paul..

By rebuilding the database, do you mean starting from scratch, cuz if so, that's going to take me forever. Or is there a command do rebuild it and not delete everything.

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Answer 4

Oct 31, 2013 12:38 PM in response to Templeton Peck

Unfortunately rebuilding from scratch. I don't know of a way to rebuild the database, which would be nice. Perhaps there is a way and I don't know it. If it is merely and problem of corrupted indexes that should do the trick, but I don't know.

I still have to go around the office and turn on some Macs just so I can add them to ARD.

Yes, I know this will be a pain for some people. Fortunately I have only 85 Macs and almost all are on the same subnet.

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Answer 5

Oct 31, 2013 12:42 PM in response to Paul J Chernoff

Paul J Chernoff wrote:

Unfortunately rebuilding from scratch. I don't know of a way to rebuild the database, which would be nice. Perhaps there is a way and I don't know it. If it is merely and problem of corrupted indexes that should do the trick, but I don't know.

I still have to go around the office and turn on some Macs just so I can add them to ARD.

Yes, I know this will be a pain for some people. Fortunately I have only 85 Macs and almost all are on the same subnet.

Thank you sir.

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Answer 6

Nov 1, 2013 2:22 AM in response to Paul J Chernoff

Yeah I did that yesterday, and for the most part it seems to be behaving itself now, massive chore having to put everything back as we have LOTS of subnets and I had a shed load of saved unix commands.

I also have all the firewalls turned off on the clients so will put them back on and report back what happens.

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Answer 7

Nov 1, 2013 4:08 AM in response to Paul_Cossey

I think I've spoken too soon, on a couple of subnets a few mac's are still having the osilaition issues. Hopefully Apple will get a fix out soon!

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Answer 8

Nov 4, 2013 11:24 AM in response to Paul_Cossey

While it isn't crashing, ARD 3.7 is showing problems today even after rebuilding the database from scratch last week.. I'm not seeing the flickering (except for the iMac that it runs on so I removed it from the database) but today I look at a group and one computer is substituted for another. So I guess ARD still needs work.

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Answer 9

Reshead

Level 1

15 points

Nov 6, 2013 5:59 PM in response to Paul J Chernoff

All of the above. I did what Paul suggested and I still can not get it to work correctly. When I try to access a workstation, all I get is the barber pole. My main access computer is an iMac running 10.9. My workstations are all running 10.8.5. And all computers have been upgraded to ARD 3.7 (unfortunately). This is just utter crap! Apple needs to bump this up to a red tag and get it fixed ASAP!!

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Answer 10

Mohonnk

Level 1

0 points

Nov 18, 2013 9:07 AM in response to Paul J Chernoff

I am having trouble finding the "Containers" folder in the library- I am on 10.8.5. Can anyone point me specifically in the right direction?

Thank You!

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Answer 11

Reshead

Level 1

15 points

Nov 18, 2013 9:53 AM in response to Mohonnk

Here is the path:

~/Library/Containers

--roy

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Answer 12

Mohonnk

Level 1

0 points

Nov 18, 2013 10:13 AM in response to Mohonnk

Nevermind- I figured it out. However, though more of my classroom labs are accessible now, one client mac is now showing up three times, with the computer name of the two missing clients...

This is not good-

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Answer 13

Dec 6, 2013 3:15 AM in response to Paul J Chernoff

Is anyone still having issues after the 3.7.1 update?

I'm still getting the problem with the oscialting mac's on a few. I've readded all our mac's in to ARD for a fresh start.

I've not tried turning the firewalls back on yet.

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Answer 14

Dec 12, 2013 1:52 PM in response to Paul_Cossey

I'm having these problems, even after upating to ARD 3.7.1. ARD is unusable because of all the computer names flickering, and when trying to control one computer, it gets substituted for another. 😟

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Answer 15

Reshead

Level 1

15 points

Dec 12, 2013 2:22 PM in response to Paul J Chernoff

I have had only one problem since upgrading. That is, a very small number of computers either do not show up in my lists or flicker in and out. This may be an OS 10.8.5 and below issue though. I am testing on this on 10.9 and will post my results when complete. I have noticed that on some workstations, I had to go directly to the Apple.com support site and manually download the ARD 3.7.1 as it did not show up for some reason in the App store updates. And, remember, you must also download/update the ARD Admin update to your command computers, as well.

Besl of luck.

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