Brother ds-600 Scanner not found in Mavericks

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Level 1

24 points

Brother ds-600 Scanner not found in Mavericks

I had installed a Brother DS-600 mobile scanner in OS X 10.8 with no problems. Now I upgraded to Mavericks. I have reinstalled the latest driver from Brother for 10.9 support (Mavericks)

The Scanner is not seen at all in Image Capture or under Printers/Scanners. I do see a shared brother MFC machine on the network but that is another computer in another room. Not sure what else to look for. Tried different USB ports, new cable, reinstalled driver twice, nothing - like it does not exist.

Any help appreciated.

iMac, Mac OS X (10.7)

Posted on Oct 30, 2013 6:19 PM

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Answer 1

Oct 30, 2013 6:28 PM in response to davidtkhayes

Let Brother Support know that their driver is not working in Maverick.

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Answer 2

davidtkhayes Author

Level 1

24 points

Oct 31, 2013 4:10 AM in response to Baby-Boomer-USofA

I already let Brother know - have no heard back from them. email support only, no phone or chat support foor that product. They have a driver for OS X 10.9 so I assume they have already looked at Mavericks support.

Any other ideas? How does one manually remove a driver like that from OS X? Would that help prior to a reinstall?

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Answer 3

davidtkhayes Author

Level 1

24 points

Oct 31, 2013 4:15 AM in response to davidtkhayes

I also plugged the machine into a Windows 7 machine and it was detected, so the USB cable and the scanner itself at least should not be considered 'dead' or anything like that.

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Answer 4

BLWJR

Level 1

0 points

Nov 2, 2013 2:37 PM in response to davidtkhayes

I'm in the same position and hope we can find an answer soon. Brother's email tech support just reiterated that I install the driver that supposedly works with Mavericks.

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Answer 5

davidtkhayes Author

Level 1

24 points

Nov 2, 2013 3:00 PM in response to BLWJR

I finally got a response from Brother. They suggested I install Presto PageManager SE as a workaround. I did that but the scanner is still not detected and as a result that is not a fix.

Brother acknowledged that they are seeing this problem in Mavericks, but also said they have no suggestions for me other than wait for an update from them.

I saw other threads and went to Terminal to run: "lpstat -s" for what that is worth, here's my output:

DAVID-HAYESs-iMac:~ TKHayes$ lpstat -s

system default destination: OKI_DATA_CORP_B410

device for _192_168_17_103: lpd://192.168.17.103/

device for Brother_MFC_8890DW_PS: lpd://192.168.17.103/

device for OKI_DATA_CORP_B410: usb://OKI%20DATA%20CORP/B410?serial=AL1C011049

DAVID-HAYESs-iMac:~ TKHayes$

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Answer 6

Nov 2, 2013 3:56 PM in response to davidtkhayes

Last resort option:

A scanner driver you may wish to consider: VueScan Scanner Software

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Answer 7

davidtkhayes Author

Level 1

24 points

Nov 4, 2013 3:02 PM in response to Baby-Boomer-USofA

Vuescan does not support my scanner, but I tried anyway - no luck.

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Answer 8

mkantro

Level 1

0 points

Nov 4, 2013 7:23 PM in response to davidtkhayes

Have the exact same issue. Interestingly, if you go to "About This Mac" -> "More Info" -> "System Report" -> USB, it detects the presence of the scanner but says "Device Not Configured."

Very frustrating.

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Answer 9

Ginny-N

Level 1

5 points

Nov 7, 2013 5:42 PM in response to davidtkhayes

I'll tell what's weird, because I have the same problem: The system can calibrate que scaner just fine. For some reason just can see it as a scanner from preview or other software, meaning the driver do work. T.T

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Answer 10

Ginny-N

Level 1

5 points

Nov 7, 2013 5:59 PM in response to davidtkhayes

You will not believe me but Presto! PageManager do work. Just install the one which comes in the CD and after that tell it you just want to scan something and for some reason is going to use the scanner even if its not detected.

I swear it works. I just did it.

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Answer 11

davidtkhayes Author

Level 1

24 points

Nov 8, 2013 3:37 AM in response to Ginny-N

I reinstalled PageManager from the original Brother CD that came with the scanner an I am having no such luck. It still does nto work - just get an error that there is no scanner installed or detected.

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Answer 12

davidtkhayes Author

Level 1

24 points

Nov 8, 2013 3:39 AM in response to mkantro

I see the same thing, but still does nto work.

from System Information ==> USB:

DSmobile 600:

Product ID: 0x204e

Vendor ID: 0x04f9 (Brother International Corporation)

Version: 7.03

Serial Number: 0

Speed: Up to 480 Mb/sec

Manufacturer: Brother

Location ID: 0xfa140000 / 5

Current Available (mA): 500

Current Required (mA): Unknown (Device has not been configured)

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Answer 13

Ginny-N

Level 1

5 points

Nov 8, 2013 3:42 AM in response to davidtkhayes

I did install the Driver, then I calibrated the scanner and then installed presto. Then I used the button adquire. That's all I did.

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Answer 14

davidtkhayes Author

Level 1

24 points

Nov 8, 2013 4:36 PM in response to Ginny-N

OK, I did in fact finally get it working. Installed 10.9 driver from Brother website, reboot. Install Pagemanager from original CD that came with the scanner.

Scanner seen inside the scanner button element of tthe PageManager software and works OK there. I can then export or whatever to other applications, but still frustrating. Brother needs to fix whatever it is that is stopping their scanner from being properly configured.

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Answer 15

Nov 9, 2013 6:22 AM in response to davidtkhayes

Come on BroTher! This really really *****!

I bought the DS-600 specificly because it was supposed to support OS-X, but I cant even use the native scanner interface (which works just fine). The scanner now works with Presto!, but I really, REALLY do not want to use that piece of unstable bloatware! It took me 5 attempts to scan and bundle 4 pages to a PDF file (software keeps crashing or does not scan the lower part of the page).

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