Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Anyone else having problems with external disks unmounting randomly/suddenly on Mavericks?

I have been having an issue with Mavericks unmounting my external USB disk suddenly, followed by a Finder notification that the disk was ejected improperly. This has only started since upgrading to 10.9. I have tried unchecking "Put hard disks to sleep when possible" in System Prefs, but it has not helped. Weirdly, the drive icon does not disappear from the desktop when this happens, so I don't know if it's actually ejecting, or if the system just thinks it is. At any rate, it does appear to be a bug.

MacBook Pro (17-inch Early 2011), OS X Mavericks (10.9), 8GB RAM

Posted on Oct 30, 2013 10:51 PM

Reply
218 replies

Dec 8, 2013 5:40 PM in response to 4injas

I'm crossing my fingers here but I may have found a solution. After turning off my imac for awhile, I turned it back on and my external was showing again. Before it had time to disconnect I went into settings and changed 'put HD's to sleep' to 'never'. So far its been a day and the drive has still not ejected. Also I still have time machine off just in case. Will report back.

Dec 10, 2013 6:10 AM in response to realtwang

I was also experiencing this issue when copying data to the drives - they would just unexpectidly eject! Using an ICY BOX twin bay docking station connected via USB 3 to my 2013 iMac. Mavericks.


So after trying loads of things I changed the connection cable to a USB2 and this seems to have fixed the issue for me. Have had this set up for about 3-4 days and no issues as yet.


So its either a dodgy cable I got or Mavericks aint liking the USB3 connection

Dec 10, 2013 6:15 AM in response to realtwang

Well...I don't want to rain on your good fortune parade but all of mine are USB2 since I have an older Mac I am stuck there without buying a pci card.


I truly hope you keep your drives running smoothly.


I am of the consensus that this is a Mavericks issue and needs to be aggressively addressed. I've lost 3 drives and unable to reformat or use in any capacity. This is a HUGE issue for me and a very costly one.

Dec 10, 2013 3:20 PM in response to realtwang

The same thing started happening with my machine. I just recently upgraded to Mavericks and have a LaCie 4TB Raid as my Time Machine backup. Never had any issues with sleep/wake modes and random ejects — but now I suddenly do… Strangely enough, another 500GB LaCie drive doesn't magically eject on sleep/wake.


My current machine is a 2.2 GHz Intel Core i7 15inch MBP with 8GB Ram.

Dec 14, 2013 8:34 PM in response to StinkyOldC

Run Etrecheck and verify you dont have any WD software running



https://www.macupdate.com/app/mac/48217/etrecheck


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. EtreCheck automatically removes any personally identifiable information from the output.




fsck is likely what is causing all theses occurances along with spotlight indexing.



Put your external HD into the privacy setting



launch the Spotlight preference via System Preferences, click on the Privacy Tab, click the '+' sign and add in any drives that you don't want indexed.

Dec 14, 2013 9:40 PM in response to realtwang

I tried the unchecking "put hardrives to sleep" but that did not help. Here is what Etrecheck shows:

Hardware Information:

iMac (27-inch, Late 2009)

iMac - model: iMac10,1

1 3.06 GHz Intel Core 2 Duo CPU: 2 cores

16 GB RAM


Video Information:

ATI Radeon HD 4670 - VRAM: 256 MB


Audio Plug-ins:

BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9

AirPlay: Version: 1.9 - SDK 10.9

AppleAVBAudio: Version: 2.0.0 - SDK 10.9

iSightAudio: Version: 7.7.3 - SDK 10.9


Startup Items:

DigidesignLoader: Path: /Library/StartupItems/DigidesignLoader

PACESupport: Path: /Library/StartupItems/PACESupport

tap: Path: /Library/StartupItems/tap

tun: Path: /Library/StartupItems/tun


System Software:

OS X 10.9 (13A603) - Uptime: 0 days 1:47:49


Disk Information:

WDC WD1001FALS-40U9B0 disk0 : (1 TB)

EFI (disk0s1) <not mounted>: 209.7 MB

Macintosh HD (disk0s2) /: 999.35 GB (227.98 GB free)

Recovery HD (disk0s3) <not mounted>: 650 MB


OPTIARC DVD RW AD-5670SC


USB Information:

Apple Inc. Built-in iSight


JMicron USB to ATA/ATAPI Bridge 3 TB

EFI (disk1s1) <not mounted>: 209.7 MB

back up dock (disk1s2) /Volumes/back up dock: 3 TB (1.49 TB free)


Apple Internal Memory Card Reader


Western Digital My Book 1110 999.5 GB

EFI (disk3s1) <not mounted>: 209.7 MB

itunes (disk3s2) /Volumes/itunes: 999.16 GB (363.93 GB free)


Apple Computer, Inc. IR Receiver


Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller


FireWire Information:


Thunderbolt Information:


Kernel Extensions:

com.digidesign.iokit.DigiDal (9.0.6f4 - SDK 10.5)

tc.tctechnologies.driver.Saffire (3.5.6 11675)

com.paceap.kext.pacesupport.snowleopard (5.8 - SDK 10.6)

foo.tap (1.0)

foo.tun (1.0)


Problem System Launch Daemons:


Problem System Launch Agents:


Launch Daemons:

[loaded] com.adobe.fpsaud.plist

[loaded] com.paceap.eden.licensed.plist

[loaded] PACESupport.plist

[loaded] tc.tctechnologies.Saffire.plist


Launch Agents:

[loaded] com.epson.ews.launcher.plist


User Launch Agents:

[loaded] com.adobe.ARM.[...].plist

[failed] com.apple.CSConfigDotMacCert-[redacted]@me.com-SharedServices.Agent.plist

[loaded] com.divx.agent.postinstall.plist

[loaded] com.facebook.videochat.[redacted].plist

[loaded] com.macpaw.CleanMyMac.helperTool.plist

[loaded] com.macpaw.CleanMyMac.volumeWatcher.plist


User Login Items:

iTunesHelper

EEventManager

Dropbox

AdobeResourceSynchronizer

EEventManager

WDQuickView

StatusMenu


3rd Party Preference Panes:

DivX

Flash Player

Flip4Mac WMV


Internet Plug-ins::

OVSHelper: Version: 1.1

Default Browser: Version: 537 - SDK 10.9

Flip4Mac WMV Plugin: Version: 2.4.0.11

AdobePDFViewerNPAPI: Version: 10.1.8

FlashPlayer-10.6: Version: 11.9.900.170 - SDK 10.6

Silverlight: Version: 4.0.60531.0

Flash Player: Version: 11.9.900.170 - SDK 10.6

AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.15

QuickTime Plugin: Version: 7.7.3

iPhotoPhotocast: Version: 7.0 - SDK 10.8

AdobePDFViewer: Version: 10.1.8

JavaAppletPlugin: Version: 14.9.0 - SDK 10.7 Outdated! Update


User Internet Plug-ins::

Move_Media_Player: Version: npmnqmp 071701000001


Bad Fonts:

None


Old applications:

Audacity: Version: 1.3.13.0 - SDK 10.4

/Applications/Audacity/Audacity.app

Digi CoreAudio Manager: Version: 9.0.6 - SDK 10.5

/Applications/Digidesign/Digi CoreAudio Manager.app

DigiTest: Version: 9.0.6 - SDK 10.5

/Applications/Digidesign/Pro Tools/Pro Tools Utilities/DigiTest.app

Epson Printer Utility 4: Version: 9.14 - SDK 10.5

/Library/Printers/EPSON/InkjetPrinter2/Utility/UT4/Epson Printer Utility 4.app

FacebookVideoCalling: Version: 1.2.0.157 - SDK 10.5

/Users/fiddleplay/Library/Application Support/Facebook/video/1.2.0.158/FacebookVideoCalling.app

Free Ringtone Maker: Version: 1.6.5 - SDK 10.5

/Applications/Free Ringtone Maker.app

InterLok Helper: Version: 5.8 - SDK 10.4

/Library/Application Support/PACE Anti-Piracy/InterLok Helper.app

Keynote: Version: 5.3 - SDK 10.5

/Applications/iWork '09/Keynote.app

Numbers: Version: 2.3 - SDK 10.5

/Applications/iWork '09/Numbers.app

Pages: Version: 4.3 - SDK 10.5

/Applications/iWork '09/Pages.app

Pro Tools: Version: 9.0.6 - SDK 10.5

/Applications/Digidesign/Pro Tools/Pro Tools.app

SoftwareUpdater: Version: 9.0.6 - SDK 10.5

/Applications/Digidesign/Pro Tools/SoftwareUpdater.app

TurboTax Deluxe 2011: Version: 2011.r17.007 - SDK 10.4

/Users/fiddleplay/Applications/TurboTax Deluxe 2011.app

Uninstall Pro Tools: Version: 9.0.6 - SDK 10.4

/Applications/Digidesign/Pro Tools/Pro Tools Utilities/Uninstall Pro Tools.app

WFTPairing: Version: - SDK 10.4

/Applications/Canon Utilities/EOS Utility/WFTPairing.app

iSkysoft Helper Compact: Version: 2.2.6.4 - SDK 10.5

/Users/fiddleplay/Library/Application Support/Helper/iSkysoft Helper Compact.app

licenseDaemon: Version: 1.1 - SDK 10.5

/Library/PrivilegedHelperTools/licenseDaemon.app


Time Machine:

Skip System Files: NO

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 930.71 GB Disk used: 718.39 GB

Destinations:

back up dock [Local] (Last used)

Total size: 3

Total number of backups: 36

Oldest backup: 2013-10-20 21:12:21 +0000

Last backup: 2013-12-15 04:56:42 +0000

Size of backup disk: Excellent

Backup size 3 > (Disk size 930.71 GB X 3)

Time Machine details may not be accurate.

All volumes being backed up may not be listed.


Top Processes by CPU:

25% WindowServer

2% EtreCheck

2% Dock

0% mds_stores

0% mds


Top Processes by Memory:

164 MB mds_stores

164 MB com.apple.IconServicesAgent

164 MB iTunes

115 MB Finder

115 MB Mail


Virtual Memory Statistics:

12.30 GB Free RAM

2.22 GB Active RAM

308 MB Inactive RAM

1.18 GB Wired RAM

1.36 GB Page-ins

0 B Page-outs

Anyone else having problems with external disks unmounting randomly/suddenly on Mavericks?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.