Info on New Retina Macbook pro 13 Haswell system hang/unresponsive

Hello folks,

It looks like Apple has released a fix for our issue... has anyone tried it yet?

http://support.apple.com/kb/DL1704?viewlocale=en_US&locale=en_US

http://www.macrumors.com/2013/11/07/apple-releases-fix-for-13-inch-retina-macboo k-pro-keyboardtrackpad-issues/

I tried it but still have the error in the console.

I patched it and although It has not locked I to get the kernel message in syslog. What I wonder about the message is: wake by issuing a remote wakeup (2):, Is that two the severity level? if it is then it is a critial error.

Me too... in the Console I still see the

11/11/13 10:54:14,000 kernel[0]: The USB device Apple Internal Keyboard / Trackpad (Port 5 of Hub at 0x14000000) may have caused a wake by issuing a remote wakeup (2)

message logged once or twice a minute.

But after I've installed the EFI Update last Thursday, my rMBP keyboard hasn't freezed.

Maybe the message in the Console and the problem weren't directly related... who knows. Anyway, no more freezes so far, this is definitely good news to me.

Instead of opening a new thread I should have come here first (apologise for that).

Anyway the firmware update MacBook Pro Retina EFI Update 1.3 did not address the problem:

https://discussions.apple.com/thread/5556582?tstart=0]

I see it coming there will be a lot of Macbook Pro recalls as it will turn out it cannot be fixed by software updated alone.

Is there anyone out there who not has experienced a freezing trackpad on a late 2013 Retina 13"?

[I am on a 15" MacBook Pro Retina.]

Suggest your brother install the update.

But he did! As I said he did it 2 days ago.

Anyway, just spoke to Apple. Of course they haven't heard of the problem before. Anyway their trouble shooting tips are as follows:

==

Thank you for contacting Apple.

Based on the details you provided, we think you might find the following information helpful:

OS X Mavericks: Reset your computer's PRAM

Intel-based Macs: Resetting the System Management Controller (SMC)

Sincerely,

Apple Support

==

But it is not clear for me if resetting the PRAM requires a new installation of the EFI update?

Resetting PRAM and SMC will not affect existing software. But there are many other things that may cause the computer to freeze, apart from the specific issue discussed in this thread. Somebody migrating from an old PC may well need to update their third party apps, from the developers' websites. Perhaps your brother could open a thread of his own and describe his system and the problem in more detail.

I will ask him to reset the pram and we will see and wait if the computer freezes again. He has been using the laptop (SSD 256 GB, 8GB RAM) since last Friday and the freezeing just happend for the first time this afternoon.

He was migrating from a 9 year old Windows laptop and I assume there is nothing that he would have had the chance to install on Maverick.

Has anyone any idea what's the deal with "App Nap" and if it causes more trouble than good in combination with the trackpad?

I have a new 13" rMBP and App Nap is enabled while on power adapter. I've not had any problems.

Maybe it is completely unrelated. But on my new Macbook Pro 15" Retina I often experience a sluggish scrolling responsiveness. But it only happens when I scroll with my two fingers -> let it go and read some text -> and start scrolling again. And it is then when the trackpad often will not register my gestures and it takes a second turn.

I was then reading about App Nap and thought the delay can be explained by that new feature. But I haven't it tested with App Nap disabled for some often used programs.

If you mean scrolling web pages in Safari, then a slow connection can sometimes do this. The new Safari has some features that are designed to save energy, image loading etc that may cause old extensions problems. I sometimes have to make several attempts to go horizontally back or forwards between pages, using two finger swipe.

I use "tap to click" exclusively, if that makes any difference. But no particular problem with slow scrolling.

Update: There is another guy who experienced the exact same problem: trackpad freezes even after the EFI 1.3 update:

https://discussions.apple.com/thread/5556582?answerId=23805734022#23805734022&ac_cid=op123456#23805734

Anyway I asked him to come here in order to post his experience.

But my brother resetted the PRAM and the trackpad didn't freeze since then. But will need to wait for some more days for a better clue.

Hi all,

I had the keyboard freeze after the EFI update. I resetted the PRAM and for now everything seems to be working. I'll let you know if the problem shows up again.

Thank you.

Hi All

I am experiencing the same problem, installed the EFI fix and trackpad & keyboard became unresponsive. Closed the lid for 1 minute to see if that might wake up the system....nothing worked, so hard reset required.

As this is my first Macbook Pro I have placed a call with Apple for a chat, I may get a resolution but I am not too hopeful in light of the comments across this forum.

I will go away and see how to reset the PRAM since my knowledge of Macs is somewhat limited in comparison to Windows.......

Thanks