Print out size lost control after upgrade to osx 10.9, cannot print 100% document original size, why?

I'm glad that works for someone. Unfortunately, that didn't work for my HP Designjet 500 when I tried it a few months ago. Increasing the scale % didn't actually increase the printed scale. Instead, the edges of my images wouldn't print.

Hi everyone. I've found a workaround that works for us. We are using Adobe Illustrator CC, but I'm sure the fix would work for Illustrator CS6 and the rest of the Adobe Creative Cloud applications.

In Illustrator's Print dialog box, change the Media Size dropdown box from "Defined by driver" to "Custom" and manually enter your custom sheet size. You lose visibility of margins when showing the print tiling on your artboards, but that is a small price to pay compared to the ability to print at 100% scale.

In our case we are printing 8.5" x 28" card stock through our Konica Minolta colour laser. I believe the print scaling issue comes from 8.5" wide paper scaled down to the actual imageable area of the page -- 8.16" wide in our case, yielding a scaling ratio of 96% (8.16/8.5). Every printer will likely have different print margins, and I have no idea what the proper solution would be for printing from non-Adobe applications that don't have the ability to manually set a custom sheet size outside the Page Setup pialog box.

If every single printer manufacturer's driver is suddenly having the same problem with Mavericks, this is clearly an Apple problem. Fingers crossed for a fix in 10.9.3.

HP 500PS. Same issue. Also came up with the 106% idea... Not so great for an architect to be printing drawings that are not to scale.

Any fix in store from Apple? These posts have been up for a quite some time. Thanks!

Tried that myself (newest driver from HP) but it did not fix the problem.

I am so happy to have finally found this discussion ... I couldn't believe I was the only person who had this problem. (Bought a new MacBook Pro late in 2013 with Mavericks pre-installed and instantly had trouble printing in correct scale.)

My findings so far: My computer running 10.9 still prints in scale on my Minolta/QMS laser printer, and my old desktop Epson Stylus NX420. It will not print correct size on my HP Designjet 500ps. Interestingly, this same laptop running the same software WILL print to scale on my new HP Officejet 7610 (prints up to Super B size) and on a rented Designjet T2300 plotter I use in another office across town. (This rented plotter is much newer than the 500ps.)

Reading these posts, though, it does seem like the issue is Apple's, and not HP's, as many other printers from many other manufacturers seem to be involved.

I have also found that the variance from 100% size is not the same from one program to the next, and sometimes from one file to the next. Photoshop CC and Illustrator CS6 do not print at 100%, but I have experienced both under-scale and over-scale prints using those programs. VectorWorks is fairly consistently under scale. (Professional suicide for architects and designers ... good thing I just happened to catch the problem before I distributed bad prints to the carpenters!).

I spent some time emailing back and forth with HP and they seemed concerned and helpful, but then I got shuffled to a new contact person in a new department, and have not had time to start over with them. My HP Plotter has a number of good years left on it, I think, so I am not in the mood to spend thousands of dollars on a new one just because Apple and/or HP screwed up something that had worked fine all along. If these companies care about environmental issues as much as their publicity suggests, they should work to keep old machines functioning, and not being sent to the scrap-heap.

I have just tried the work-around that so many folks have posted here; it did NOT work for me ... I used a standard ARCH D page size, and my VectorWorks drawing printed out OVER 100% of scale instead of UNDER ...

I do think Dave Laird (above) may be on to something ... the problem may well be in the place where the driver formats the print to fit the paper.

Interesting that this has never come up in the first 27 years that I was printing from Macintosh computers. How could Apple and/or HP get something SO WRONG?

I was able to install a driver for my HP Designjet 800PS here: http://h20566.www2.hp.com/portal/site/hpsc/public/psi/swdHome/?sp4ts.oid=377958

I have OSX 10.9, but I was able to install the version for 10.7. By deleting the generic Apple PS driver and reinstalling the printer via the HP helper, I now had the sizes I needed (A1) to print out of Preview. I was still unable to print out of the Gimp I had been using, but Preview worked great!

Previously, I had been trying to use a custom size as the correct size was not available. I think the key (as mentioned in other posts) is to use the preset sizes and adjust from there. Good luck!

Hi all. It seems that this problem is not resolved by upgrading to the OS X 10.10 Yosemite. I still can't print in full size on customised page set-up.

Now prints correctly with standard paper sizes. Yosemite corrected the problem, so it must have been a bug in Mavericks. I haven't tried custom page sizes though.

Yes. It works fine with standard pre-set paper sizes. You'll find that with custom size there is still the same problem. Even with freshly downloaded new driver for 10.10 from HP. I kind of gave up now. Don't think there is a will from Apple to sort this out.

I've tried all the things above mentioned. Yosemite did not fix the problem, and maybe Apple does not care.

I ended up printing all the custom-sized prints to pdf files and then I open in Reader with an old OS computer that neatly prints the old way.

I know it's not a real fix but I hope it can help.

Something similar here. Our equipment is as follows:

* HP Designjet 4000ps and 800ps plotters

* Mac OS X 10.8, 10.9 and 10.10

* VectorWorks 2013

* Adobe CS4

Our printing problems are:

* Mac OS X 10.8: some VectorWorks drawings from some computers do not print completely, but just an A4 or A3 crop. I have yet to find the reason for that, since the same drawings print fine elsewhere and the same computers can print other drawings correctly. This is a recent problem, in the beginning the OS worked like a charm when printing.

* Mac OS X 10.9: VectorWorks does not recognize the landscape orientation in custom size papers. It prints fine with portrait oriented drawings, though. Nothing we can do about that. Other software works perfectly in all cases.

* Mac OS X 10.10 VectorWorks: we get the "cgpdftops quit unexpectedly/filter failed" error anytime we try to print some drawing wider than the paper roll on the plotters (42"). As long as we respect that, we can print anything. The situation is therefore similar than with Mac OS X 10.9, only than now we get an error instead of a wrong print.

* Mac OS X 10.10 Adobe: InDesign and Illustrator are not capable to print custom size papers at 100% scale. Once we pick a default paper size, all fine.

* Mac OS X 10.10 PDF printing: from Acrobat the precision is not amazing but we have no trouble other than that. From Preview, on the other hand, everything works fine regardless of orientation and the precision is as expected.

After trying the tips and workarounds in this post I still do not get it working properly and I do not know what to do anymore… I am holding the update of the computers in the office because after 10.8 the printing did not work and now it starts failing on 10.8 too…

Getting a new OS every year is a tricky thing, for what I see, and an unbelievable amount of hours invested in making things work back again. I feel like when I was using Windows, truth be told.

Any advice is more than welcome,

Thanks

1. Install your printer on another Macintosh (10.7.x working)

2. Share this printer.

3. There is no other way.

😠

Thanks for the reply and the nice trick. However it did not work for us...

Well I have same problems in 10.10 with custom sizes for my imagesetter. So here universal solution for you (I hope so):

1) You MUST add all your custom page sizes to custom page size list,

2) And The first parameter - width - must be width of you roll (or Hor size of your custom paper).

3) custom size in your list and size of your file (document) must to be identical

(or only vertical size must to be the same)

Printing from Acrobat:

first open your file -> look at document size -> set this in custom size list -> choose this size -> print

OR another situation:

You know on which size of paper you want to print, and have any file to print on this paper 🙂 Then:

first open your file -> set custom size in list -> choose this size -> change document size in acrobat (Cut tool or some ...) to this custom size -> print

Printing from Illustrator is the same, but in Illustrator is some easy to change document size compare with Acrobat 🙂

And your custom page size list will be not too small. In my list 20-30 positions.

I'm having the same problem with Mac OS 10.10.2 with an HP designjet 500ps plotter. All custom paper sizes will not scale 100%. Updated to the newest driver from HP driver 30.0.

Quick fix is adding 5.8% of scale to print job.

This is not good for Apple, used to be able trust Apple to get it right, that's why I paid the extra cash for my MBP, it just worked. So sad that Apple is now focused on iPhones and watches