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Facetime video issues in Mavericks

My wife has a MacBook Pro 13" Retina Early 2013 and we have updated to Mavericks, same as every other Apple computer we have at home.


Since the update, she is having issues using FaceTime to talk to her parents. We are in Australia and they are in Brazil.


She calls them from the MacBook and they answer using an iPad 2. As you can imagine the latency is not the best but we never had issues before. We used to call them using Skype but because of the latency the image and sound quality were very bad and we tested FaceTime which was perfect so we never used Skype again.


The problem we have now running Mavericks on her MacBook is that the image freezes (both the image we receive and our image from the camera in the corner) until we move the mouse pointer. In the other end, her parents have no problems.


I tried placing a call to her from my devices and everything works fine, but we are in the same Wi-Fi network.


Before the update the calls would work fine but with some jerks, I believe what's happening now is that because of the latency, at the moment that the video would skip a bit and come back, as it should in this case, FaceTime (or the graphics in general) is having issues to come back.


And I'm also having graphics problems with my Mac Mini 2012, which I use as a Media Center. I run Plex and I had to change the settings to use the software to decode the video files instead of hardware because some videos are not decoding properly (they have horizontal divisions out of sync). Before Mavericks everything ran perfectly. But this is a problem for another discussion, I'm just mentioning because it's also a graphics problem with Mavericks.


Anyone else having problems like that?

MacBook Pro (Retina, Mid 2012), OS X Mavericks (10.9)

Posted on Nov 1, 2013 6:36 PM

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15 replies

Nov 20, 2013 10:21 AM in response to altoburgo

I am having this exact same issue and it is quite frustrating.


When I did a Macbook Pro Retine 13" (Haswell) to a MBA (latest) there was no issue and I spoke for an hour untinerrupted.


Today, when I did a FaceTime from the MBPr to iPad I experienced the issue that you described above where I needed to periodically move the mouse in order for the video feed to remain 'live'. The audio seemed to continue without issue.

Nov 20, 2013 3:01 PM in response to roy_sf

Yeah maybe is something to do with low latency? I mean I tried replicate the problem calling in the same network and it doesn't happen, so I'm thinking Facetime is having problem to recover after losing a packet or something.


Like when you are in a call and it freezes for half second and catches up, it's not catching up!!

Nov 24, 2013 6:50 AM in response to altoburgo

I've got the same issue with a late 2012, 13", Retina MBP. I'm convinced it's not the speed of the network as I travel frequently and it now no longer works on the networks it previously worked on (with the same network speed tested with SpeedTest). It must be software related as it is the only thing that has changed.

Nov 24, 2013 12:57 PM in response to Mavyo

I'm having the same issue with facetime on my MacBook Pro 2012. It started after upgrading to Mavericks, so I'm convinced it has something to do with the OS. I've been facetiming very regularly before, always on the same fibre optic high speed connection and never had any problems. I'm also having Keychain issues since the Mavericks upgrade but that's probably an issue for a different threat.

Nov 24, 2013 2:42 PM in response to Mavyo

You see when I say I believe it has something to do with low speed connections (at one end of the call) I'm saying AFTER updating to Mavericks. Everything worked fine with Mountain Lion so I'm not saying Mavericks is not the problem. What I'm saying is that the quick freezing issues where there before but they would last half of a second and Facetime would catch up and now it doesn't anymore.

Jan 23, 2014 7:23 AM in response to Mon amant

Hi Mon amant,


too bad, i believe you have the same problem i'm having. It seems like Apple doesn't want to fix this problem.


see also:

https://discussions.apple.com/thread/5818259


and

https://discussions.apple.com/thread/5814971?answerId=24607278022#24607278022


and

https://discussions.apple.com/thread/3388112?answerId=24607502022#24607502022


good luck

Facetime video issues in Mavericks

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