With new iOS 7, video streaming takes up phone's capacity

R u sure its a stream I think that as you download it lets u play as before u had to finish the download first. IF you never finish yes it would be other casue its a incomplete file

I'm on the phone with them right now. Apparently everyone is having this issue and no one knows it yet (in my opinion). Most people probably don't stream HD movies or maybe they do but I know this is a major issue with me now. U may as well download the content so u can delete it because streaming it downloads it but doesn't allow u to delete it. Only thing that works so far is Erase All Content and Settings and restore from iCloud backup. It clears up the space but doesn't solve the temp downloading while streaming issue. Let me know if u find a solution that works.

Ok. I tried what Apple said and it doesn't fix it. Setting up as a new device doesn't fix the problem. I know this is the issue with stolen storage space because when I stream the same exact movie from my Mac Mini (downloaded ya know? to my Mac mini) it doesn't take up ANY space. So I know streaming from iTunes in the cloud is the problem. No solution yet.

Yikes I discovered this issue last evening. I watched 5 minutes of a streamed iTunes movie and my iPad memory went from 2.0 gig to 900MB I did a full reset overnight and now I have a respectable 6.0 GB of memory available. pclark1987, I think you are right that many people are unaware of this problem. The watching the movie to the end trick did not work for me and so far there is no obvious way to clear the cache for streamed movies. Hopefully a fix is in the works.

Thanks for the support. I'm sure it's a huge glitch and no ones aware of it because they trust Apple to do what they say. Again home sharing works and Resetting All Content and Data and restoring from iCloud backup will clear that data. Please let me know if anyone discovers a fix.

Ive discovered the exact same issue with my new ipad air. Confirmed it with my iphone 5 and it behaves the same so has to be an ios 7 issue. Hope apple fixes it soon. Are they aware of it yet?

Hello Louie. You are not alone. And it's a relief that I just learned that neither am I. I have the exact same problem with my iPhone 5S 16GB and my iPad Air 32GB. It seems Apple is completely unaware of this issue. I purchased Apple care with my iPhone 5S and took it to my Apple store. They had to reset my iPhone and erase all the data and return it to factory settings in order to remove the data. It seems that whenever you stream movies, tv shows, music videos and even music, the storage capacity goes up. I checked, and my storage being used on my iPhone 5S was only 500 MB. THEN, I just watched 10 seconds of the Hunger Games HD, and went right back to check the usage and BAM, it hiked from 500 MB being used to 3 GB being used.

Hopefully Apple can figure out a way to solve this problem. Because I think it's brilliant that it can be done. It's kind of like an UltraViolet service. Streaming all of your purchased movies, tv shows, and music without having to download the files sounds like a great idea. ...The problem is... they DO download.

They are now. Whether or not they actually pass on the info, only time will tell. But I did let them know and it's senior Apple specialists said he pass the information along up the chain. They offered to replace my device since the bug couldn't be fixed right away lol I turned them down since it's practically brand-new already.

Hello All,

I am also experiencing this issue. I called Apple support and they said it is with iOS 7, but they do not have a resolution yet. I've DFU restored my iPhone several times, and that only resolves the problem until you stream a movie again. I've also e-mailed Apple's Office of the President department to try and get this resolved faster.

Below is a tread I created on the AnandTech forums:

Hello All,

I traded in my iPhone 5 32GB for an iPhone 5s 16GB. I opted to go for the 16GB version this time since you can stream iTunes purchased content to the phone.

After installing all of my standard apps and copying over some music I had 6GB of free space on my iPhone. However, after watching only 5 minutes of a 3 hour movie on my iPhone by streaming it from iTunes cloud and exiting the Video App the phone free space dropped down to 100MB. Also, the phone froze and rebooted after this. I've DFU restored the iPhone several times and set it up as a new device five times now. The issue is repeatable. Some have suggested to skip to the end of the movie and allow the last few minutes of the movie to play and the movie to end to free up the cached data, but this does not work. When viewing capacity usage in iTunes all of this cached data is reported under "other".

Can anyone else test and confirm? I just want to ensure that is it not something unique to my device. Maybe Anand can investigate and create an article about this issue so that Apple will fix it faster. Per Apple phone support this is an iOS 7 bug, but they seem kind of clueless sometimes.

Thanks.

Chris

I'm glad to get confirmation from someone besides Apple Support that the issue is wide spread and not unique to my device.

Hi All,

I believe I am experiencing this with my MacBook Pro Retina. The "other" category of storage kept creeping up, and my disk is almost full. I bought this computer in May, so I am baffled as to why my disk would be nearly full! After reading this thread, I monitored the "other" storage while streaming a movie from my iCloud... yep, "other" was growing by the minute.

Does anyone have a suggestion of how to clear the "other" category on my MacBook? I live outside the U.S. and can't get to an Apple store for at least a month. Help!

Thanks,

Hello Ephilipp,

I have the same issue with my iPhone and iPad Air. The only solution to clear your hard drive is to return your computer to factory settings. I had to back up my files, and then restore my iPhone and iPad to factory settings. Until Apple comes up with a solution, for now, I simply just don't use the streaming option. If I watch a movie or tv show or listen to music, I download the file from iCloud versus streaming the file from iCloud, that way, I can delete the files when I want, instead of the files being stored in "other."

Hope this info helps.

Hi Jefferson590,

Thanks, that is insightful. At the risk of sounding like a total newb, what should I do about preserving my current iTunes and iPhoto libraries? I'm assuming that if I reset to factory settings, and then restore from a TimeMachine backup, that I'll be back where I started. Any ideas about how to easily save those big files?

Thank you.

I'd find the "iPhoto Library" file (you'll know you've found it by its size...80gb, etc.) and transfer this file to your external hard drive, seperate from your time machine backup. Then drag it to the newly restored mac. Easiest way to do iTunes at least for music is iTunes Match. It uploads all your music to the cloud and u can download it all after restoring. The movies and such id find individually and copy them to your external hard drive and move them back after. Same thing with any other files.

7.0.4 was released today. Does anyone know if it resolves this issue?