Since updating, my Apple Remote Desktop 3.7 is not working properly.

Zak, I have similar issues; status offline or --, yet I can still control them. With so many Macs in three locations, I'll take it. Hopefully, someone can build on this and add to it. Apple will eventually fix it, but folks like us on the front lines can't wait for them. I noticed that some of my Macs are showing up as .local and others as .domain.com which led me to try what I did. Hopefully, some of the other admins out there can take this and build on it and we can get through this.

I also noticed that two of my newly configured Macs didn't show up in Windows Active Directory and I had to unbind and rejoin the domain to make them work??? Can someone else check this on your domain?

Russ

I, and all of my colleagues have the exact same issue. I think it's because when adding a client computer, ARD caches it's IP adress somewhere. Then, when it changes due to DHCP, the fun starts.

This used to happen in previous versions as well, but in a lesser form. You used to be able to just select the offending computer in the 'All computers' list, remove it, and you'd be able to control the client you wanted again.

Now when you remove the computer, it seems like the IP adress is still cached somewhere and solves nothing.

Other side effects are: Trying to observe one computer, and end up getting a completely different one in view;

Doing a search for an exact IP adress ***.***.*.10 and getting two results ending with .9 and .11, both of which aren't the ones you're looking for.

Computers viewed as offline, even though they're actually online as others have mentioned before...

As of right now, I'm mostly instructing users to go to system prefs and look up the actual IP adress for me so I can manually start a VNC connection..

Tegenwind wrote:

Other side effects are: Trying to observe one computer, and end up getting a completely different one in view;

Doing a search for an exact IP adress ***.***.*.10 and getting two results ending with .9 and .11, both of which aren't the ones you're looking for.

Computers viewed as offline, even though they're actually online as others have mentioned before...

I've seen all of these as well. I actually went in to control one machine yesterday, started quitting apps and realized it was not the machine I had selected. Very embarrassing. I've also seen multiple machines all listed with the same IP address (even though they are assigned static IP's), machines showing up in smart lists that don't match the smart list attributes and machines constantly showing offline or authenticating.

I will chime in here. I have a classroom full of Imacs and had the same problem since upgrading. I called Apple support and here is what we did.

Opened user account ~Library~Containers~

Found the com.apple.RemoteDesktop folder and dragged it to the desktop.

Restarted Apple Remote, filled out the necessary "I agrees" and regular start up menus. Went into the scan mode and all of my Imacs showed up and it appears to be working.

He was perplexed with the flickering. I had five computers showing the same IP address. I would do a IP address search for a computer and it would bring up another computer.

Anyway, it appears to be working, but he told me to give it a few days to see if it continues to work. He told me NOT to delete the com.apple.RemoteDesktop folder that I dragged to the desktop. BTW- they are getting other cases of this being reported.

Good luck- Dude from Apple was very good. He stayed with me for about an hour as we troubled shooted.

The real problem here is Mavericks in conjunction with ARD 3.7, collegues, if go back to 10.8.5 you will fix the problem...Please Apple fix this on BIG environments is a very angry situation...

As above. ARD 3.7 on 10.8.5. Running on a MacBook Pro

Mix of 10.6 and 10.8 clients

ARD is exhibiting the same issues, flickering status, inconsistent IP addresses, unable to stay on the selected computer in the list.

Again, like everyone else, I depend on this to manage approx 55 Macs across two sites.

Can I ask, does removing the ARD preference folder mentioned above also remove all my saved actions and scripts?

Thx

S

Nope. Same issue as everyone describes here with only 10.8.5 machines.

Edit: I should note that I can still manage the majority of my machines manually (some show up as offline or with self-assigned IPs at times) but any scheduled tasks I have set to run during downtime/over weekend always fail with authentication errors or communication timeouts. None of the machines are powered off at these times either. I also don't only use ARD on a server but my own client, which is now completely unavailable to the server ARD instance.

Sorry forgot to write ¨Go back to 10.8.5 and ARD 3.6....¨

Admin 3.5.3 plus 3.6.1 update seems to be available on on Apple

http://support.apple.com/downloads/#appleremotedesktop

HTH