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I have bought the newest 13' retina mac book. But the keyboard failed 3 times the first day!! I was really upset about that. Some discussions on the website show chrome may be the problem. But after I unstall the chrome, the problem still exists. And it has failed about 6 times till now.
What should I do?
Thanks
MacBook Pro with Retina display
Welcome to Apple Support Communities
There's a known problem with the 13-inch MacBook Pro with Retina display that makes the keyboard and the trackpad unresponsive > http://support.apple.com/kb/TS5296 Apple will launch an update to fix it
Welcome to Apple Support Communities
There's a known problem with the 13-inch MacBook Pro with Retina display that makes the keyboard and the trackpad unresponsive > http://support.apple.com/kb/TS5296 Apple will launch an update to fix it
You are under warranty if it has been less than a year since you purchased the MBP.
Make an appointment at a Apple Genius bar and have them check it out. This is their problem, not yours. Take full advantage of your warranty.
If it has been less than 14 days you can get a replacement or a refund.
You should return it for a full refund until Apple fixes this issue. It could be a week or a month before apple has a fix.
zzzzddddgtuwup wrote:
What should I do?
Thanks
My new 13' retina mac book always fails about the keyboard! Is something wrong with the hardware?
