You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

OS X 10.9 freeze when WiFi is turned off (POSSIBLE SOLUTION)

Hi, I just found a possible solution for this problem: my MacBook Pro freeze completely (without the spinning beach ball) after I turn off WiFi.


I have a MacBook Pro 17 inch late 2007 (MacBookPro3,1 - A1229), with a NVIDIA GeForce 8600M GT 256 MB card, running OS X 10.9.


What happened:

- I updated the OS from 10.8.4 to 10.8.5

- My Mac started freezing everytime after login, I don't remember if WiFi was on or off

- Reverted back 10.8.4, thank you Time Machine!

- Updated to OS X 10.9

- Everything was OK, but then I did some work in my home and I had to turn off the modem

- Modem was off, so I decided to turn off also the AirPort card on my MacBook Pro

- After a couple of seconds my computer completely stopped responding, trackpad and keyboard were useless, the UI froze

- After pressing the power button I managed to shutdown the Mac and then start it up again

- Now after the startup process I was stuck in loop: WiFi was still off and I had few seconds to login, wait for my account to load and turn on WiFi from the menubar icon; I failed countless times!

- In an attempt to slow down the Mac and earn some more seconds I did a PRAM reset and logged in with the Shift key pressed (after typing my password)

- I managed to turn WiFi on and looked immediatly for clues on Console logs:



04/11/13 14:31:02,000kernel[0]AirPort: Link Down on en1. Reason 8 (Disassociated because station leaving).
04/11/13 14:31:02,000kernel[0]en1: BSSID changed to 90:72:40:16:09:df
04/11/13 14:31:02,000kernel[0]2766.617367: setDISASSOC from ATH_INTERFACE_CLASS disconnectVap
04/11/13 14:31:02,000kernel[0]2766.630567: setDISASSOCIATE ****STA SYNC DISASSOC SUCCESS
04/11/13 14:31:02,000kernel[0]2766.630581: switchVap from 1 to 1
04/11/13 14:31:03,000kernel[0]flow_divert_kctl_disconnect (0): disconnecting group 1
04/11/13 14:31:03,980configd[19]network changed: v4(en1-:10.0.0.4) DNS- Proxy-
04/11/13 14:31:03,984UserEventAgent[11]Captive: CNPluginHandler en1: Inactive
04/11/13 14:31:04,145netbiosd[170]network_reachability_changed : network is not reachable, netbiosd is shutting down
04/11/13 14:31:12,814awacsd[58]KV HTTP 0
04/11/13 14:31:17,886awacsd[58]KV HTTP 0
04/11/13 14:31:27,959awacsd[58]KV HTTP 0
04/11/13 14:31:28,344Google Drive[282]BUG in libdispatch client: kevent[EVFILT_WRITE] delete: "No such file or directory" - 0x2
04/11/13 14:32:44,000bootlog[0]BOOT_TIME 1383571964 0


(Last line is me powering the Mac on, after a forced shutdown; for some reason some lines have been lost forever: before the last one, there were some more "awacsd ... KV HTTP 0")


This is what happen to my Mac when I turn off the AirPort card; I don't know if "Google Drive" or "libdispatch client" are the problem, but quitting Google Drive solved this madness.


Hope this helps.



Also on this forum:

Re: MacBook Pro (2007) 3,1 & 10.8.5 freezing

Re: MacBook Pro (2007) 3,1 & 10.8.5 freezing


Message was edited by: Tom.my

MacBook Pro, OS X Mavericks (10.9)

Posted on Nov 4, 2013 6:31 AM

Reply
39 replies

Feb 28, 2014 11:22 AM in response to Tom.my

I'm afraid to say I can't say the same thing.

I initially thought the problem was fixed after updating, but unfortunately, it just took (much) longer to freeze; about 20min as opposed to immedately.

This is a real problem when you're trying to work off the corporate LAN!


Well, my company have turned against Apple, and it looks like the next laptp will be a Lenovo. I've been trying to hold on to this one for a long time, but as Apple doesn't seem to bother getting it fixed, there will be no way convincing my boss to get another Apple...

Mar 3, 2014 11:46 PM in response to AlfaMikeDelta

Hi AlfaMikeDelta,


it does take a lot longer now for it to happen - maybe 30min rather than 1min - but the issue still occurs. Perhaps you are right and it is a problem, but I can work away for many hours with WiFi on and never see it freeze.


It is a MacBook Pro 3,1 with NVIDIA GeForce 8600M GT and the 2.4GHz C2D; the top model at the time. It's had the screen, logic board and touch pad replaced all within 18 months of purchase, but ever since the new Logic Board was in, I've not seen any problems until upgrading to 10.8 (now 10.9.2).

Jun 1, 2014 8:09 AM in response to Tom.my

On my MBP 2.4 GHz Intel Core 2 Duo which is getting on a bit and upraded the system to Mavericks 10.9.3. Then it started to freeze when on the internet, getting hot and fan whirring and gradually got worse until no wifi access at all then froze when trying to turn wifi access on or off. Then problems with starting and would only start with cmd R and couldn't locate any networks. Tried all suggestions here but problems persisted. Turned off wifi deleted the services in Network and all worked well again apart from not having either wifi or ethernet access. So, replaced wifi card thinking that was the problem and fine for a week then problems started again. Eventually in desperation erased drive and did fresh install of Mavericks and was fine for a couple of hours.


Rebooted and looked into Activity Monitor and saw iPhoto and Safari activity and thought perhaps iCloud could be the problem so turned them off in iCloud prefs (left Calendars, Contacts and Reminders on) and now working perfectly! And very stable after 3 days now.


I suspect it could have been iPhoto trying to upload photos in the background into my iCloud account that was over working my laptop - I don't know, but if you are also having similar problems this is another solution to try.


I wonder if this was the problem on a friend's iMac that was overheating and freezing?

Jun 1, 2014 10:34 AM in response to johnflann

Hi johnflann,


what you described is likely a different issue.
The issue described here manifest itself that - on a 2007/8 MacBook Pro with 10.8 or 10.9 - everything is working fine until such moment that the WiFi is turned off.
So without making any interventions, the laptop will run fine indefinitely with the WiFi turned on.
However, when you turn the WiFi off (eg use an Ethernet cable for network connectivity), the laptop will freeze, such that the screen image is retained, but there is no mouse movement or any input possible, and any output (say you're watching a movie) will stop, too.

I've tried switching off iCloud syncing myself, and that doesn't make a difference. What works for me as an intermediate solutions is to 'forget' the WiFi network, but leave WiFi turned on (so the laptop doesn't connect via WiFi). You can also change the service order to give Ethernet (or other adapters) priority.


The problem you're describing is more reminiscent of dried-up thermal paste.
Does it remain stable when you watch an HD movie for example? It is possible that by turning off iCloud syncing, you have reduced the demand on the CPU / graphics chip so it simply doesn't get hot enough anymore to freeze during normal working tasks.

That particular line of MacBook is not known for best thermal management, the fans will only speed up noticeably when the CPU reaches over 85Cº I believe. If the thermal paste is dry, this is too hot to save the laptop from thermal shut-down (symptoms as you describe above).


The good news is this can be fixed, the bad news is it's quite an involved process. You have to remove the keyboard and upper cover, take the optical and hd drive out, and lift the logic board out of the casing. On the underside of the logic board you'll see two chips, cpu and graphics, whereas the heatsink remains in the bottom of the housing. Clean the copper-colored contact surfaces with isopropyl, apply a thin layer of thermal paste (Amazon) and put it back together.


Good luck!

Jun 5, 2014 11:54 PM in response to RandomGood

Well, I see your point. Apple's laptop line-up is quite disappointing at the moment, particularly compared to something like to Lenovo Yoga Pad (flip & touch screen).

September is traditionally the time to announce new hardware, so let's see what happens then.
Part of the reason why I'm hanging on to my 2007 model is of course the lack of innovation 😟

Jun 6, 2014 11:04 PM in response to Tom.my

My MBP is about 2010 so this solution might not be relevant to older MBPs. I agree the problem I was having could have been old thermal paste, failing fans or creaking joints but by changing the settings in iCloud my MBP works as before without crashing. I've watched the BBC online for over 2 hours now and no freezing which I couldn't do before. (I could watch movie downloads perfectly fine from my drive but it would freeze if they were streaming on wifi through Firefox, Chrome or Safari.)

So just by changing the settings in iCloud my MBP now doesn't crash and starts up without cajoling. Many thanks for the advice - perhaps I've been really lucky in finding a solution and I'm very happy that I don't have to replace the thermal paste!

Agree about your comment in your more recent posting about wanting to hang on to your MBP.

Jun 7, 2014 11:27 AM in response to Tom.my

Well I had the macbook pro 3,1 freeze on 10.9-10.9.2 when turning it off. The only solution was to boot into repair or root mode and trash the network prefs as somebody else described. (well, using defaults one could turn it back on supposedly but I never got to that point.)


The solution that worked best for me was to install an old version of the driver (system--Extensions) which somebody else posted about (which was found in a combo updater I believe... and took a while to extract and find it.) That worked until recently.


10.9.3 came out and I updated. They replaced the driver/kernel extension. I totally forgot about the issue; but I just turned off wifi and it hasn't frozen. I'm thinking 10.9.3 may have finally fixed the driver.

OS X 10.9 freeze when WiFi is turned off (POSSIBLE SOLUTION)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.