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Dotted circles next to songs, won't sync, red circle with square?

I've tried everything and NOTHING works... At first I had those stupid dotted circles next to every song. I restored it to original settings(as told by apple support), then re-synced everything and the songs started downloading and I was ecstatic. But then about half the songs were playable and the other half had the red circle with square inside. I was also told it will take awhile for them fully download considering I have somany songs. I waited over 12 hours with the ipod still connected and nothing changed.


I then saw that someone else on this posted and said to uncheck 'sync songs', sync the device, then click on sync songs and re-sync it, but then that resorted back to where I first started, back to every song having those dotted circles next to them.


I've contacted apple about this issue numerous time and it just seems like they have no idea what they're doing. They were really nice and tried to help as much as they could, but in the end they were absolutely no help and the problem still existed. If anyone could please help me, I'd gladly appreciate it. I have no what to do anymore besides buy a new iPod, and I'd rather not over a stupid problematic thing like this.


I started a new discussion because no one was replying to the older ones anymore.User uploaded file

Every single song is like and they won't sync.... It is frustrating me so much. I listen to music constantly through-out my day and It annoys me that I hjave to stay at the computer to listen to them. Just a few weeks ago everything was all peachy and worked. In the past weeks I've updated to iOS 7.0.2 and then iOS 7.0.3 the other day. I sometimes wish I hadn't updated to iOS 7, because I never had an issue like this before in the past 10 years of me owning and Apple iPod.

iPod touch, iOS 7.0.3, 5th generation

Posted on Nov 4, 2013 9:31 AM

Reply
51 replies

May 9, 2014 5:31 AM in response to soulxgurl

I ordered my songs by date they were added and realized it was stopping on a couple songs I got from my sister. However, I got these songs over a year ago and they were on my iPhone until this last update of iTunes/IOS. Looks like Apple has figured out a way to disallow you using songs not "properly" gotten. It is not just a corrupt song.

Jul 1, 2014 5:53 PM in response to soulxgurl

I had this problem (dotted circle, songs greyed out and wouldn't play in iTunes after I had bought them on my iPhone and tried to sync to my PC). I solved the problem by going into the iTunes Store and clicking on Account. After signing in, I clicked on Purchase History and found my recent purchases ( 4 songs) were marked as HIDDEN (***??). I was able to click on "UNHIDE" and then went back into my library and the songs were there- no more dotted circle!


Now my question is, WHY would Apple "Hide" my purchases from ME??

Sep 3, 2014 6:25 AM in response to soulxgurl

I had the same problem and I solved my problem with deleting the recent songs I added to my iTunes one at a time. I had my iPhone plugged in to my Mac while I was doing it and I was keep deleting song after song to see which one caused the problem. I figured out that I deleted the right song because my iTunes suddenly synced all of my songs to my iPhone out of nowhere! So I suggest :

Plug in your iPhone to your Computer

Delete every single song you added recently one after another to find the one that caused the problem (I would also delete it from your computer)

Your iTunes should start sync your songs automatically once the "damaged" song is deleted!


I then put all the other songs that I already deleted back to my iTunes library and voilá no problems it synced them with no problems. I hope that helps! Cheers.

Oct 16, 2014 11:03 PM in response to soulxgurl

OK, I was so frustrated with this issue, when I resolved it, I felt that it was my duty as a human being to share with my fellow man. So, you need to connect you iphone to itunes, via chord. Then you open you itunes library. Select whatever songs/playlists that you want on your iphone (I just selected my entire library because I had alot of storage and didn't want to mess with finding each and every song that was having problems). So, select the songs, and drag them over to your iphone icon in your itunes.


Once you do this, you have to sync you phone again (via chord). For some reason I had to do it 3 times because I got a couple of errors and it didn't work on all the songs the first couple of times. Anyway, it worked after 3 tries and all 1741 of my songs play on my iphone now. Good luck.

Jan 22, 2015 9:23 PM in response to soulxgurl

I had the same issue, before this happened my iPod was hooked up to my brother's computer. Since he went off to college-took the computer-had to hook up with a different computer. After that the red circle issues started. The second time this happened was a few hours ago, but I found out how to fix it. Plug the iPod into the computer, turn WiFi on, and open iTunes. Go to the iPod click on music go to the playlist uncheck it then click the box to check it then hit sync.I had my iPod opened to the playlist and after it synced I scrolled through my list and there was no more evil red circles. Hopefully, this will work on yours. I asked my sister if she had this problem with hers, because she has the same iPod and she told me, "No." I think the cause of the problem is what year the iPod was bought. I got mine the year it came out (2012). My sister got her's at the end of 2014.

Feb 11, 2015 9:55 AM in response to soulxgurl

Don't know about anyone else, but this issue has re-occurred many other times since I first got it resolved. I've had to, maybe 3 times, do the thing with the itunes library.folders and such. Just yesterday I updated to iTunes 12.1. I added "1" song, just 1 new song to my iTunes library. Then guess what? It dosen't sync. I saw it downloading as it first synced after I put the song on, but when I check my iPod, it isn't on there, Though, when I check the music that's on my iPod on itunes, it says the song is on there, It is not. Just to be clear, everything was working before I updated iTunes.


After all that happening late the past night, I thought I'd try again today. It now gets stuck on Step 5 saying "Waiting for changes to be applied". I've waited about an hour each sync and it just doesn't do anything. This really shouldn't be happening so often just to sync a few songs, especially for some people who are also busy and have ample time to deal with issues like this.


I then earlier this morning updated my iPod 5 to iOS 8.1.3, thinking maybe, just maybe that would work. That possibly there was an issue with something with the previous iOS. No such luck. I then deleted that one song to see if that was the cause of the problem. It still does not sync. I'm almost 90% sure it is not a problem with my iPod, that the cause of all my stressed problems with this dumb iPod has something to do with iTunes. I would try the itunes library solution again, but I am not going to worry too too much about it right now considering it's only 1 song at the moment that i'm trying to sync. But still, this issue is a real pain the butt, especially to those like myself who need their ipod to listen to music daily. It ends being a headache just to simply sync music onto your device. Truly ridiculous. Anyone else have issues witht the "waiting for changes to be applied" crap as well?

Mar 1, 2015 3:18 PM in response to soulxgurl

I found the elegant solution to this. Download iFunbox. Go to the "Raw File System". Go to the Purchases folder. Delete whatever is in there. Everything syncs up properly and the nasty grey dotted circles go away. There is either a corrupted file there or there is some type of copy write control that has gone haywire.

Works perfectly.

dj

Mar 3, 2015 10:52 PM in response to soulxgurl

FIXED MY SYNC PROBLEM:


Finally found out why all of my music wasn’t syncing….. After the short sync time, a box would come up stating that there were “errors” when syncing. They were 14 tracks that had been deleted, but were still somewhere in a playlist.


If your getting a sync error message, and there was a problem with some tracks.

  • Take a screen shot of the “error” list.
  • Go to your Library, click on Music, then Playlists.
  • Search for and delete each individual track name from the "error" list.
  • Click on iPod and “Sync” again.


Pretty silly that it wouldn't just skip those tracks and sync the rest. Hope this helps.

Dec 13, 2015 3:02 AM in response to soulxgurl

I ran into the same issue of having sync problems between iTunes and iPhone rendering the red square and red circles next to 90% of my songs.


I'm using a MacBookPro running El Capitan, 10.11.2, with iTunes 12.3.2.35 and an iPhone with iOS 7.1.2


As my trouble started after adding 3 CD's to my iTunes Library and adding those albums to my iPhone Playlist I started to work from there. What solved the issue for me was that I added manually a large artwork to an album (5 Mb). After removing the artwork, resizing it (in my case to 500 Kb), adding the artwork again. This solved the issue for me.

Dotted circles next to songs, won't sync, red circle with square?

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