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can't send mail using exchange account in mavericks

Since upgrading to Mavericks I have had multiple problems sending mail. When I use my exchange account for work many emails will not send. This seems to happen more oftern when I have attachments, even reasonably sized attachments. The connection doctor shows a good connection to the exchange server. The messages just won't go out. I do not see any options in the settings for the exchange account that I can modify to fix this problem.

Posted on Nov 4, 2013 10:46 AM

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72 replies

Feb 18, 2014 9:36 PM in response to roycemac

By taking the following actions, I FINALLY got Mail to work for me:


1. Change Description to <domain>/<username>

2. Check the box to store draft messages on the server

3. Quit Mail and restart


I had to do BOTH 1 and 2 above to get it to work. It has been sucessful so far *(tested with a few different attachments that used to give me trouble). I will keep monitoring to see if anything changes in different work settings...

Feb 19, 2014 1:21 PM in response to agl74

ag174,


for 1, did you do <domain>/<username> or <domain>\<username>?


I did <domain>\<username> and it worked better for me but after a couple of days I had the issue again. Odd though, it was not as bad as it was previously.


I just tried the #2 suggestion "Check the box to store draft messages on the server". I have no idea why this would make a difference but it does seem to work better for me.

Mar 20, 2014 4:55 PM in response to Michele Stapleton

I originally had this aggravating problem but after changing a few of the recommended fixes I soon went back to what I had originally, then loaded Software OS X 10.9.2 (13C64). I don't have any problems with either my iMac or MacBook Pro. Both are using the latest Mavericks update. Sometime back I changed my email settings to all using IMAP. I use iCloud for contacts and calandar and "Find My Mac" only. Whatever happened I am happy to have excellent service with email again (heavy professional user).

Apr 23, 2014 5:09 PM in response to Daniel Mullin1

I don't know enough about computers to even begin trying what some of you have suggested. Where do I go to find "Change Description to <domain>\username and "check box to store draft messages on server". I went to system preferences but did not find those options. I am so frustrated that I can't send a simple E-Mail with 3 pictures attached. I clicked the send icon (paper airplane) but did not hear the sound that usually goes with it. I checked my SENT and nothing was there to indicate it was gone. As I write this (2hours later), I suddenly hear the SENT sound and a message in the corner saying Mail Delivery failure. What is going on??

can't send mail using exchange account in mavericks

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