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iPad Air screen uniformity problem and photos to illustrate

This post is about a well discussed issue regarding the screen uniformity problem of the iPad Air. Below are some existing discussions:


https://discussions.apple.com/thread/5520922

https://discussions.apple.com/thread/5515024

http://forums.macrumors.com/showthread.php?t=1665549

http://forums.macrumors.com/showthread.php?t=1665350


The main issues associated with the screens are:


1) Darker vertical bar down the left edge (when holding in portrait), and/or a darker vertical bar about one inch into the screen from the left edge


2) Difference in color on the two sides of the screen. Warmer (more yellowish) left side and cooler (more blueish) right side.


There have been a number of photos posted by users of the iPad Air's screen to illustrate the problem. Many of them confirm the above two issues.


The issue seems to associate with the majority of batches of the iPad Air that are currently available. Users who report the problem are from different countries. Many users reported that the issue was persistent after a number of exchanges. There are also reports that the majority of display units at Apple Stores also have the same problem.


I personally bought an iPad Air in Australia on launch day. Noticed the screen issue fairly quickly after unboxing. The left side was more yellowish, and darker than the right side. I asked for a replacement on the same day. The second unit, unfortunately also had the same problem. The left side was warmer. It was fairly obvious when using the split keyboard (the left half is warmer than the right half of the keyboard, when held in portraint). When viewing a web page with white background, it is sometimes very obvious that the left side is different from the right side. Later I also noticed that there was a darker stripe down the left (slightly away from the left edge). There were also darker horizontal lines across. The horizontal lines were fairly minor but occasionally noticeable during normal use.


I asked again for a replacement. Sadly the replacement has more or less the same problem.


At the end of the post are some pictures that illustrate the problem. I took photos of my second and third units in a dark room using a DSLR camera. Pure white pictures were displayed with brightness maxed out. It was immediately apparent from my camera screen (and from the viewfinder) that there was a darker stripe on the left. Increase the contrast in Photoshop it is even more obvious. As for color shifts, I max out saturation in Photoshop and the result confirms what I, and many others see in daily use.


We should acknowledge that it's impossible to make a perfectly uniform screen. However the unevenness should not show up in daily use either. I myself often get distracted by the uniformity issue when using Safari to browse white-background web pages. This is not an isolated case and has been reported by many others. I hope Apple can rectify this. After all, I bought an Apple product partly because of the generally superior and more accurate screens compared to others, and most importantly Apple is a company about perfection.


My second unit, increased contrast:

User uploaded file

My second unit, increased saturation:

User uploaded file

My third unit, increased contrast:

User uploaded file

My third unit, increased saturation:

User uploaded file

iOS 7.0.3

Posted on Nov 4, 2013 7:37 PM

Reply
35 replies

Nov 11, 2013 12:13 PM in response to stanleyguan

I have the same experience in Spain:


I purchased the iPad Air Wifi+cellular 128 Gb on November 1. Received it by courier on Nov. 6, and right after unboxing it I noticed a vertical dark area in the left of the display.

Looking carefully I see a dark area of about 1 cm on the left, and a brighter area (the same size, top to bottom) just near the shadow.


I drove to the nearest Apple Store on Saturday to ask for replacement and discovered the same screen problems on the other units available. We unboxed 2 new units and checked the units on display. All have the same issue in more or less the same amount.


People on the Apple Store not noticed it as it's more difficult to see with the standatd coloured background, or with web surfing. If you look at a blank page (in Safari or othe app) with a mid backlight adjustment it's here.


So I think it's a very common problem, present in a big amount of units of the first production run. Just most of people haven't seen the problem yet.


For me this is a clear lack of Quality Control. We can't accept a high quality product with this faults.


I just asked Apple for a replacement. In 3 to 5 days I expect to receive the new unit, at this point thinking it will have the same problem more or less.


Message was edited by: Carlos Dominique (spell check)

Nov 12, 2013 10:27 PM in response to Radness80

I had this issue starting with the iPad 3. Luck for me the 2nd unit was awesome. Then I gave my iPad 3 to the wife and bought an iPad for and after 3 months of **** I settled for an okay unit. Nothing compared to the wife's iPad3 but decent. I went through at least ten. I tried everything. Heat cycling, running different colored screens for hours with only small Improvements.


After talking to an engineer it was basically determined that until Apple officially acknowledges the issue, nothing can be done. It has been 2 years now and no acknowledgement.


The majority of the problem is in the coating of the glass. It is not uniform and tends to give the yellow or pink and in some cases a grey blue green tint.


The super frustrating thing is a few months later the display units at several Best Buys had the most awesome displays. Crisp white and even. Of course non of the store stock was even close to the production number of the display models. The conspiracy theorist will speak about Samsung used to make the great displays and that is what they are using for the floor models only.


I looked at a few iPad Airs tonight and it is a similar story as with the iPad 4. Dull grey (last time it was yellow) tint and nothing compared to the good iPad 3 we have at home. I wont chase my tail this time. If it looks bad out of the box it's going back. I will either what or go to the dark side. Which by the way I looked at the new Galaxy 10.1 Note and it has an awesome screen (go conspiracy theorist). Not in love with the OS but what is a tablet? A giant screen and if I am paying $800 ($599 32gb, cover, apple care + and tax) for a 10 inch tablet I want a stunning visual.


Thank for listening

Nov 13, 2013 2:03 PM in response to stanleyguan

Got my iPad air yesterday (32gb). Thought it looked great at first but I then noticed how it was darker than my iPad 3, (a lot darker) so I searched around on the internet and right away found this discussion. I am also getting the warmer yellow towards the bottom left corner with crisp bright white on my top right corner. I'm really disappointed because I sold my rock solid iPad 3 to buy my iPad air but this iPad air display is a few steps back compared to my iPad 3 display. I miss my iPad 3. May return my iPad air while I can..

Nov 16, 2013 8:35 AM in response to stanleyguan

I am a iPad Air cellular user in Hong Kong. I am also suffering from screen uneven yellowish hue issue and trapped dust issue as found to be common in this forum. To me it is really a horrible experience. I have bought the air from reseller in Hong Kong. I was later found that their is a big dust trapped under screen. I was failed to ask for refund or replacement immediately since there is no such option in those store. Therefore I booked Genius Bar for a few time to seek for a acceptable one. I have gone throw many problematic service units including yellow tint, dead spots, bright spot, trapped dust etc. For the latest time (day 16, the fifth time I went to Genius Bar) they offer me option finally. Allow me to open a new packed machine (not service unit) but need to agree that I cannot change it again due to these issue. Again there is around 4 trapped dust (big one) under screen. I feel really frustrated.


I think I would better not buy any ipad related products again.

Nov 18, 2013 9:08 PM in response to stanleyguan

Maybe an occasional good tale to tell. I would be very sensitive to any color deviation in screens being a photographer. Neither my Ipad 3 ordered the day it came out nor my Air--also ordered immediately when they came out qnd delivered from in US inventory the following Monday, have any tint to the screens at all. My Ipad 3 (now passed to husband) and Ipad Air both have consistently white screens in IOS 7 from side to side, top to bottom. The 3 is a 64 GB wifi/cell and the Air is 128 GB wifi/cell. This is our fourth Ipad and we have not had any screen tint issues.

Dec 11, 2013 12:26 AM in response to stanleyguan

iPad Air 32GB WiFi + 4G (Ireland). After a few minutes of usage the screen "dims" and 3 horizontal dark stripes from left to right. If I turn off the device and turn it back after a few minutes - the screen is perfect again (but the story repeats after another few minutes of usage). Changing brightness level/authbrightness etc doesn't change anything... Very annoying and makes the device unusable...

Sent back to Apple (and lost my Black Friday deal). Loosing fate in Apple's quality control (and I'm not even going to mention my iMac "story")..

Jan 5, 2014 10:29 AM in response to stanleyguan

I ordered my ipad Air online in Germany and when I got it right after unboxing, I realized the problem but it has become more sever in a month's use. The brighter bar with dark border is there on left side of the screen and it gets really frustrating reading ebooks or using productivity apps. I am taking it to the apple store on Tuesday. Let's see how they resolve the issue. I love my ipad Air so much but sorry apple this screen problem is not acceptable!😮

Mar 4, 2014 6:30 AM in response to stanleyguan

Two days ago I bought an iPad Air 64GB from my local department store. When I got home I looked at the device in portrait mode and discovered that the screen is yellow-tinted on the left-hand third of the display and has a narrow geenish grey vertical bar down the left side extending about 1cmf rom the edge.


Yesterday I returned the unit.


Then I went to he Apple Store and asked the assistant if if was aware of this problem, which seemed to be discussed all over the internet. He said no, that he had his own ipad Air without any problems. This time I purchased the 128GB model. The same problem was evident on this second unit.


I will be returning the iPad at the earliest opportunity and would encourage anyone else seeing this issue to complain to Apple.


Good luck to anyone who is having this problem.

iPad Air screen uniformity problem and photos to illustrate

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