You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad Air screen uniformity problem and photos to illustrate

This post is about a well discussed issue regarding the screen uniformity problem of the iPad Air. Below are some existing discussions:


https://discussions.apple.com/thread/5520922

https://discussions.apple.com/thread/5515024

http://forums.macrumors.com/showthread.php?t=1665549

http://forums.macrumors.com/showthread.php?t=1665350


The main issues associated with the screens are:


1) Darker vertical bar down the left edge (when holding in portrait), and/or a darker vertical bar about one inch into the screen from the left edge


2) Difference in color on the two sides of the screen. Warmer (more yellowish) left side and cooler (more blueish) right side.


There have been a number of photos posted by users of the iPad Air's screen to illustrate the problem. Many of them confirm the above two issues.


The issue seems to associate with the majority of batches of the iPad Air that are currently available. Users who report the problem are from different countries. Many users reported that the issue was persistent after a number of exchanges. There are also reports that the majority of display units at Apple Stores also have the same problem.


I personally bought an iPad Air in Australia on launch day. Noticed the screen issue fairly quickly after unboxing. The left side was more yellowish, and darker than the right side. I asked for a replacement on the same day. The second unit, unfortunately also had the same problem. The left side was warmer. It was fairly obvious when using the split keyboard (the left half is warmer than the right half of the keyboard, when held in portraint). When viewing a web page with white background, it is sometimes very obvious that the left side is different from the right side. Later I also noticed that there was a darker stripe down the left (slightly away from the left edge). There were also darker horizontal lines across. The horizontal lines were fairly minor but occasionally noticeable during normal use.


I asked again for a replacement. Sadly the replacement has more or less the same problem.


At the end of the post are some pictures that illustrate the problem. I took photos of my second and third units in a dark room using a DSLR camera. Pure white pictures were displayed with brightness maxed out. It was immediately apparent from my camera screen (and from the viewfinder) that there was a darker stripe on the left. Increase the contrast in Photoshop it is even more obvious. As for color shifts, I max out saturation in Photoshop and the result confirms what I, and many others see in daily use.


We should acknowledge that it's impossible to make a perfectly uniform screen. However the unevenness should not show up in daily use either. I myself often get distracted by the uniformity issue when using Safari to browse white-background web pages. This is not an isolated case and has been reported by many others. I hope Apple can rectify this. After all, I bought an Apple product partly because of the generally superior and more accurate screens compared to others, and most importantly Apple is a company about perfection.


My second unit, increased contrast:

User uploaded file

My second unit, increased saturation:

User uploaded file

My third unit, increased contrast:

User uploaded file

My third unit, increased saturation:

User uploaded file

iOS 7.0.3

Posted on Nov 4, 2013 7:37 PM

Reply
35 replies

Jan 5, 2014 10:29 AM in response to stanleyguan

I ordered my ipad Air online in Germany and when I got it right after unboxing, I realized the problem but it has become more sever in a month's use. The brighter bar with dark border is there on left side of the screen and it gets really frustrating reading ebooks or using productivity apps. I am taking it to the apple store on Tuesday. Let's see how they resolve the issue. I love my ipad Air so much but sorry apple this screen problem is not acceptable!😮

Mar 4, 2014 6:30 AM in response to stanleyguan

Two days ago I bought an iPad Air 64GB from my local department store. When I got home I looked at the device in portrait mode and discovered that the screen is yellow-tinted on the left-hand third of the display and has a narrow geenish grey vertical bar down the left side extending about 1cmf rom the edge.


Yesterday I returned the unit.


Then I went to he Apple Store and asked the assistant if if was aware of this problem, which seemed to be discussed all over the internet. He said no, that he had his own ipad Air without any problems. This time I purchased the 128GB model. The same problem was evident on this second unit.


I will be returning the iPad at the earliest opportunity and would encourage anyone else seeing this issue to complain to Apple.


Good luck to anyone who is having this problem.

Nov 12, 2014 1:52 PM in response to stanleyguan

I noticed a similar problem wit my iPad Air. When held in portrait mode, I saw the top of the screen having a strange yellow-ish tint. While the bottom of the screen had a blue-ish tint. Also I see a horizontal black line going across the screen in portrait. I'm going to the Apple Store soon to get them to fix this.


P.S. I think this screen problem has to do with the air gap between the display and the glass. Maybe the problem is non existent for the new iPad Air 2 model since the display is laminated to the glass?

iPad Air screen uniformity problem and photos to illustrate

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.