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HP Scanjet 5590 does not work after installing OS X Mavericks

HP Scanjet 5590 does not work after installing OS X Mavericks. Need urgent driver update!!

Posted on Nov 4, 2013 9:48 PM

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12 replies

Nov 8, 2013 9:04 AM in response to lcwfung

Same problem with my HP Scanjet 4850 and none of the posted workarounds worked.

I found a solution that works for me:

On that Mac I use Parallels to enable a Windows only app to work, so I installed the scanner under Windows and it worked fine.


Not often that Windows has the answer but this time I was thankful for it as I was really stuck without the scanner working.


I could really do with the issue being fixed for Mavericks but until then at least I have a working solution.

Nov 12, 2013 1:53 AM in response to lcwfung

I'm not sure everyone is having the same issue. From looking at different forums, I can gather that there are at least three different issues people are reporting:

  • Users are unable to save the file
  • Users get a blank or black image when scanning, although the preview looked fine
  • The scanner isn't detected at all (I have this issue)

Hopefully there will be a fix soon, as I have tried pretty much everything: re-installing the drivers both from Apple and HP, using the CD I got with the scanner and thirdparty-software (Vue).

Nov 12, 2013 2:55 AM in response to lcwfung

I am having similar issue with my HP Photosnmart B110 series, it scans the preview is normal but the printed scan is a blank page have attempted to use Image Capture but shows a connection error. I have managed to get round the issue as i have an iPad air with HP Print App so I can scan and save in the App.


This is an unsatisfactory solution as it is not addressing the issue with Mavericks.

HP Scanjet 5590 does not work after installing OS X Mavericks

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