iPhone 5 rear camera is not working

I have the same problem with my new I phone 5s

I try every thing that may solve the problem starting with reset and restore

I don't know if it hard wear or soft wear

Any idea ?

I have the same problem with my iphone 5c. I tried all the 'tricks' & none of them worked.

I've had the phone for 3mths all working fine till outta nowhere the rear camera froze while I was trying to take a photo. Now the rear camera only shows black background, then can switch to front cam & when I switch back to rear all is frozen.. Anyway after much frustration, I called Apple & they are sending me out a new phone.. I suggest you give Apple a call cause it seems there's nothing that can fix the problem.

Let's hope it just doesn't happen again on the new phone!!!! Not holding my breath!

The geniuses keep suggesting the same fix and it does not work, it's incredible how many people are having the same "hardware issue" i just switched back to the iPhone from Android for the first time in years and I also work for AT&T and every customer that i have sold the 5c to is having the same exact problems. It's a bit sad i must say, I've lost many customers because of it.

that simply will not work and it is not a workaround by any means. If the camera shows purple screen or purple streaks - it is done and it doesn't matter what application will use that API in iOS - iOS hands over to the app the same broken device, a rear facing camera, that is.

Take the device to a local Apple or talk to Apple representative via phone/chat. If you reset your phone and it still does the same - it is a hardware problem and it needs to be fix by Apple.

Same issue here with new iphone 5s. Camera worked for the first couple days after I got phone, but then when I switched betwen front and rear cameras, it froze with a black screen. None of the cobtrol buttons work. After a hard restore recommended by support, it was still frozen. When I went to restore my backup, camera started working again for a few shots, but now is frozen up again. Sometimes after rebooting it will work for a few more shots, then it will freeze again with a blurry image. Some buttons will still be functioning, but eventually all freeze. Support tech recommended getting a new phone. I've talked to two support techs, and both said they have never heard of this happening before... yet you go on these online forums and it is clear this is happening quite a lot of people, and the only remedy seems to be getting a replacement. Since this seems to be a hardware issue, there's no gurantee the replacement will not have the same broken camera. Wish Apple would look into this more closely - seems to be a production issue.

My iPhone 5 rear camera just quit as well. I wonder if its software related as I have had this phone 1.5 years with no issues. All of a sudden im getting the same issue where the front camera works, but the rear one is just black. The flash is also not working. I suspect the camera is no longer connected - argh.

As it turns out, mine was also also a hardware issue.

Took it to apple and they replaced it for new.

Was pretty lucky though, they just changed some consumer laws (in Australia) which ment they were able to replace free of charge. Even though it had passed the 1yr manufacturers warranty.

The new laws extend the warranty for an extra year...

I also had to have my phone replaced. Apparently Apple does not replace the cameras in the iphone 5 (but will in the iPhone 4). Unfortunately I was only 4 months outside the 1 year warranty so I had to pay good chunk of the replacement cost. Would be nice for my pocket book and the environment if Apple could replace these components, better yet just design them to last longer than 15 months!

One thing I was impressed with is just how easy it is to restore you entire phone from iCloud.

Hey people!

I had the same problem this afternoon!

Iphone 5

Rear Camera stopped working out of the blue and got black screen and when I tried taking a pic it froze.

Front camera worked in Instagram.

Came here to solve it but nothing worked UNTIL

My wife told me she had the same problem with her iphone 4

Solution

Hold the lock button and home button until your phone switches off, leave for about 30 seconds.

Turn back on

My camera worked straight away!

Please post reply if this worked for you so others know!

Goodluck looks like it was software problem.

i cannot leave it for 30 second i turns on automatic imediatly

Hi guys I had the same problem. I reset all my settings and it's working.to do this go to settings/general/reset/reset all settings. Good luck

good day

I recently bought my iphone and i have the same problem my rear camera turns purple with streaks and froze. After i restart it works and after long hours of standing the same problem happens again. Can apple do anything about this problem?

Thank you so much! This worked for my phone too. I had tried to do a hard reset but like you said, just turn it off for 30 seconds and turn it back on and ta da...back to normal.

When you hold down the lock and home button only hold it down until the phone turns off. Do not hold it down until the apple pops up. :)

Have had same problem with camera app freezing and splitting screen into 2 solid colours Apple replaced it as its a hardware issue and then 1 week later got same issue again with iphone 5 that was a replacement unit - took it back to the istore a second time where istore wanted to blame me and i said to them you replaced it and i have same problem so bloody fix it or supply a brand new device and not a refurbished one as its still under full warranty as i have only had the phone 5 months - so quite unhappy with apple at the moment so the next 2 weeks will tell what happens as where i am it takes apple 2 weeks to give phone back after repairs