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Almost all songs deleted from iPhone after plugging into computer

Hi all,


First time post here. I've browsed the support communities and scoured Google for an answer, but I'm coming up empty.


I started a new job this week and installed iTunes on my Windows 7 desktop. My first day, plugging in my iPhone 5s via USB would open iTunes as normal and I was able to listen to the music on my phone via iTunes on my computer.


The next day, when I plugged in my iPhone, I immediately got a crash message telling me iTunes encountered some unexpected errors. So, I unplugged my iPhone and plugged it in again, and then opened iTunes. I was able to listen to songs as normal for a bit. However, when I double-clicked some songs to play, I would get an exclamation point icon next to them. I ejected my phone, plugged it in yet again, and songs I was listening to minutes ago got the same error.


Now, over 90% of my songs on my phone are gone. The strange thing is, they're still showing but they all have the red "STOP" icon next to them. Also, I can still see the songs when I plug the phone and view via iTunes. All my photos and videos are intact, however.


Any idea why this may have happened? I'm pretty sure my songs are all gone now, judging by the 8 GBs of space suddenly freed up. I just want to prevent this from happening again.


Thanks all.

iPhone 5s, iOS 7.0.3

Posted on Nov 5, 2013 5:38 PM

Reply
23 replies

Mar 4, 2014 6:07 PM in response to JTSkywalker

JTSkywalker wrote:


I've been playing songs from my iPhone through iTunes on different machines for years without any problems but as soon as i updated to iOS7 this issue has occured with no fix?!


What you do to listen to music will work as long as you don't sync the phone with the alternate computer or restore or update iOS (which forces a sync). You need to go to iTunes Preferences on the computer, Devices pane, and check "Prevent iPods, iPhones and iPads from syncing automatically". Once you have done this yu can play the iPhone's music through the computer without it erasing your content.


As pointed out earlier, iTunes warns you about this every time you connect, unless you click to not be notified.

Mar 5, 2014 2:17 AM in response to Lawrence Finch

Lawrence Finch wrote:

What you do to listen to music will work as long as you don't sync the phone with the alternate computer or restore or update iOS (which forces a sync). You need to go to iTunes Preferences on the computer, Devices pane, and check "Prevent iPods, iPhones and iPads from syncing automatically". Once you have done this yu can play the iPhone's music through the computer without it erasing your content.

I fail to see how this is related to iOS 7, since we both have had this problem since upgrading to iOS 7.

Our problem is not just syncing among computers, it's the fact that, even on the main computer (the one with which we initially set up the iPhone), adding songs to any playlist will leave the songs disabled, uncopied, with a dotted circle in the leftmost column, and this state remains unless/until we click on “Sync”, for a manual syncing (then, all apps are also re-synced). In short, automatic syncing of added tracks is broken.

And this seems to affect only a subset of users, so there's something special happening.

Mar 5, 2014 3:10 AM in response to Lawrence Finch

Lawrence Finch wrote:


What you do to listen to music will work as long as you don't sync the phone with the alternate computer or restore or update iOS (which forces a sync). You need to go to iTunes Preferences on the computer, Devices pane, and check "Prevent iPods, iPhones and iPads from syncing automatically". Once you have done this yu can play the iPhone's music through the computer without it erasing your content.


User uploaded file

I've checked the box, gone through all the settings on phone and iTunes and it still keeps happening...?


I don't keep much music on the company machines in work which is why i tend to play through iTunes, i know i can just plug phone into computer to charge without launching iTunes and just play music through the phone, as normal, but its a little fustrating when i this used to work without any sync problems pre iOS7.


things are getting a bit WINDOWS with all these bugs for my liking...!


😕

Mar 5, 2014 1:48 PM in response to Anic264b

Anic264b wrote:


Our problem is not just syncing among computers ...

You cannot sync iPhone with multiple computers, period. But that's not what this thread is about anyway, it is about plugging in to a different computer for playback purposes only, not syncing.



Anic264b wrote:


... it's the fact that, even on the main computer (the one with which we initially set up the iPhone), adding songs to any playlist will leave the songs disabled, uncopied, with a dotted circle in the leftmost column, and this state remains unless/until we click on “Sync”, for a manual syncing (then, all apps are also re-synced). In short, automatic syncing of added tracks is broken.

That also is an entirely different issue than what this thread is about. That concern belongs in a separate thread, where you will very likely get help to resolve that particular issue.

Mar 5, 2014 2:10 PM in response to JTSkywalker

JTSkywalker wrote:


I've checked the box, gone through all the settings on phone and iTunes and it still keeps happening...?

I normally auto-sync, but just for kicks I changed to manual management back home and connected to my iPhone at work. I as able to play my iPhone's music through my work PC just fine, with no deleted music when I returned home and connected back to my main computer (at which point I went back to auto-sync mode).


One thing that may be a factor is that there are actually two places where you can prevent automatic initiation of syncing -- there's the setting you showed above (which is a global setting for any device connecting to that particular library), and there is a device-specific setting on the summary page for the device (where you set your sync options, etc.)


It looks like you set the global iTunes setting correctly to prevent a sync, but did you do that on work computer, or your "home" computer? It would need to be done on your work computer for sure.


You might also look at the device-specific setting while connected to your home computer. The "Automatically sync when this iPhone is connected" should be un-checked if you want to ensure that syncing doesn't start when you connect to another library (in case the other library does not have the global setting enabled).


Verify those things, because I'm on iOS 7.0.6 and have no trouble at all connecting to my work computer and playing music through it, without getting music deleted. My work PC by the way is not using a copy of my home library file as I had suggested above.

Mar 5, 2014 2:16 PM in response to rockmyplimsoul

rockmyplimsoul wrote:


The iPhone is meant to only connect to one computer, even if you manually manage your music on the iPhone. Connecting to another computer will delete music, surely there was a warning when you first connected your iPhone to a new computer.

I need to correct/clarify my statement above:


You can connect an iPhone to multiple libraries and not get music deleted from the iPhone, provided that you have the appropriate sync settings to prevent automatic initiation of syncing (which is not the same as "auto-sync").


What you cannot do is sync an iPhone to multiple libraries, nor manually drag music to the iPhone from multiple libraries even if your iPhone is set to manage music manually.

Jul 9, 2014 7:09 AM in response to SpicyKeychain

HELP ME PLEASE. Why everytime i disconnect my iPod (5thgen) from itunes the music is gone? but when I plugged it again all of my music are there. My question is how to keep songs in itunes even if my iPod is unplugged? When my pc is still on Windows XP, the songs in my itunes is there even if my ipod is not connected but. now Im having a windows 7 and i re-install the itunes and my music is not there if I didn't connect my ipod 😟

Almost all songs deleted from iPhone after plugging into computer

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