Cannot print from Mac Office after Mavericks upgrade

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Level 1

0 points

Cannot print from Mac Office after Mavericks upgrade

Hello,

I'm finding it difficult to send a print job to a network printer from any of the Mac Office products. I have no problem printing PDFs. Interestingly enough, when I select Command+P and then click on the PDF button at the bottom left of the print screen, it prints to the networked Sharp MFP printer but not to the networked Dell printer (yes, we have many flavors of printers on our campus). The inability to print directly from Word or Excel surfaced after the upgrade to Mavericks.

I can print PDFs to the Sharp MFP but not to any other networked printer. I've been to the Sharp MFP website and I believe I have the latest print driver that they have available. Any help or suggestions would be greatly appreciated.

Thanks,

M

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 6, 2013 9:09 AM

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Answer 1

dwb

Level 7

33,232 points

Nov 6, 2013 10:04 PM in response to MarLoGo

First thing I'd try is removing all the printers from the Printers & Scanners tab of System Preferences and then re-select your printers.

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Answer 2

MarLoGo Author

Level 1

0 points

Nov 7, 2013 7:59 AM in response to dwb

I just heard from Sharp Support. The new print drivers will be available in January. The reason for the delay is because Apple was behind in giving them the code.

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Answer 3

joelibby

Level 1

5 points

Nov 13, 2013 12:36 AM in response to MarLoGo

So waiting until January to print from our Sharp MFP is not much of an option, so is there a workaround or should I just revert back to 10.8?

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Answer 4

Nov 14, 2013 1:07 AM in response to MarLoGo

We have one of these machines in our office...

For us, we found that safari would allow us to adjust the printer settings but not in most other programmes so the guy from Sharp setup Presets in Safari that carried over into our other programmes.

I'm not sure if I put that very well so if that didnt makes sence, just reply 🙂

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Answer 5

Dec 19, 2013 1:13 PM in response to MarLoGo

Here is a script to fix the plugins to get back some functionality to MAC OS X 10.9 printing.

Place the plugin.py file on the desktop, open a terminal session, to do that click on the Applications Folder, then the Utilities Folder, then Terminal.

Type CD Desktop <ENTER>, sudo python plugin.py <ENTER> and enter the admin password when prompted. Once it is finished, close the terminal window and restart the MAC.

Tandem Printing and Document Filing will not work, actually Main Folder and Quick Folder will work but we can’t read the list of User folders as network access is restricted.

https://www.dropbox.com/s/d0cnin8rgdhd783/plugin.zip

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