Ipad air low memory crash

Mine does the white screen/Apple logo 3-4 times a day. It's not limited to Safari or iTunes or whatever. For me it'll do it when loading other apps, like Simpsons Tapped Out or Clash of Clans and more (mostly happens the moment I load an app). It even did it once while scrolling through the apps list (that screen where you double-tap the home button).

Really REALLY lame.

Hi rothgarr,

try to restore the iPad through iTunes...Some users (for example me) had some improves.

i have posted here before got post taken down also...

it seemed to work since my last post about 2 weeks ago but have started to crash constantly since the beginning of the week... both on wifi and cellular... so i restore it last night to factory... no apps but still crashes both on safari and chrome / on wifi and cellular.... whats going on.

so what say you

i cant connect to itunes to restore and i should not have to. i do not have a pc nor a mac... and i do not want to exchange it for a refurbish one. Why because its only 6 weeks old.

Can i return it for a new one?

and also to add to above... it is really hectic trying to log n every website and accounts again everytime it crashes..

Yes, I totally agree with you! Usually mine crashes frequently in yahoo mail. Then, I have to log back in and it is pretty frustrating.

Lsmith,

I'm hoping the recent release of iOS 7.1 beta 2 includes a fix for the itunes app crashing, etc. The details on what this coming update includes are scant... the online media focuses on the eye-candy (faster animations, etc) but lite on details on what bugs it addresses.

Are you holding on to your ipad air? I'm on the fence whether to wait hoping a fix is coming or return it and monitor the situation. My gut tells me Apple will fix it, they won't let this persist (the senior advisor was clear that this itunes app crash bug was a top priority for the engineers).

I hope hey don't try to fix things app by app. I'm betting it's all the same issue in ios 7. Safari, iTunes. I've had Pages crash several times.

My senior advisor says the same thing.

I'm noticing a definite instability creep.

SteveCDA,

So, I am holding onto the Air for only one reason, I gifted my old iPad to my mother when I bought this new one - I am not going to ask for it back.

If I hadn't done that then I would return the Air and re-buy in 6 months.

I got this email from support:

Hello again,

This is just a quick follow-up to your previous request. I wanted to ensure that your iTunes Store issue has been taken care of. I am looking forward to your reply so that I can be certain it has been fully resolved.

Sincerely,

Golda

iTunes Store/Mac App Store Customer Support

I want to to see the second sentence - where the support agent assures me the issue is resolved. Well, since this email I have had several identical crashes as I showed on my YouTube video - so no it's not fixed!

SteveCDA,

Just wanted to add that you are a credit to the community and thank you very much for all your efforts and also for sharing your results. It's people like you that make me come to these forums for help.

Cheers!

Same here. I have an ipad air and it's crashing left and right. If I bought a surface tablet I would have expected this sort of thing but I paid the big bucks.

Lsmith, thanks but I'm not a technical person, just persistent. Also the video you posted on YouTube was most useful (which I had shared with the senior advisor). So I really appreciated that!

I'm confused by the email Apple sent you. What did they do that made them think that the issue was resolved? ...perhaps you may want to ask them to help you use the "iPhone Configuation utility" to capture the error logs as my senior advisor did with me. The link below is the utility download page if you use a Mac. That's what gave them the insight into the iTunes crash on my ipad air. He had told me that the iTunes app and other Apple apps that come with the ipad are effectively part of iOS. Basically extensions of the iOS itself. So if one is acting screwy that causes the iOS to become unstable.

http://support.apple.com/kb/DL1465

I would return mine too/6 low memory crashes today

Usually at least 4-5 crashes per day

But I too gifted my ipad 2 to my sister

32GB Verizon model

Hope this problem is resolved quickly

Sorry some of my posts are being deleted I have replied to questions sorry about that, at the moment I have 7 tabs open all power hungry sites and it's flawless between them lightning quick and no crashes guys 7.1 is the answer to our prayers :)

When a Safari page will not load, and the wheel is just spinning, I can "fix" this by running a memory clearing app, then returning to Safari. Doesn't this indicate that the problem is software fixable? Hopefully memory is just not being properly released by the IOS, and one gig of RAM is adequate. I've sold my old iPad, so I really don't want to return the Air.

That's music to my ears...

Guys thank to every one! I really appreciated the effrorts of many users that have costantly uptated this thread.