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Ipad air low memory crash

I came to this forum to see if other ipad air owners are experiencing same problem with low memory crashing as I do but seems like I'm one of the few people have this. So far I have 10 low memory crash reports. I also have about 30 more crash reports but it's from various apps. I got my ipad air on the launch day, second in line, here in California. Maybe I just have a defective one, I don't know. If you have same issues, please reply so I can determine if I should return it or just live with it. Closing apps every day is a hassle. I wish Apple just put in extra gig of ram. Overall, I am extremely happy with my ipad. There are so many good this things to mention about this ipad but this is wrong thread to do that.

iOS 7.0.3

Posted on Nov 6, 2013 10:09 AM

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1,757 replies

Dec 28, 2013 9:58 AM in response to Yellowtail714

Well, opened my iPad AIr Christmas morning, have been putting through the paces ever since. No problems/crashes as of yet. How exactly do I find the report on any crashes in the future? I had a theory that they may have tweaked the most recent Ipads at the factory, mine was just built there, as the US has no surplus that I know of. Will keep my fingers crossed.

Dec 29, 2013 8:03 AM in response to Yellowtail714

It's official (as if it wasn't before) this issue is a result of hardware deficiency, or the latest apple iOS devices only having 1GB of RAM on the A7 64 bit processor. The new processor consumes 30% more RAM than the 32 bit processor of previous iOS devices. This deficiency of RAM causes low memory crashes and soft reboots.


I am on my 3rd iPad Air. Each has performed a soft reboot in the first day of use, and continues to perform them a myriad of times throughout the week. Beyond frustrating. You pay hundreds of dollars for something that doesn't work. Apple, what an unnecessary and gracious error. It's not like you. Steve Jobs passing has caused the company to decline. It would have cost them little to upgrade the RAM to the necessary 2-4GB. Apple profits hundreds of dollars on each device sold. iOS Devices in 2014 will likely have this necessary upgrade as a "perk" that will be just another much overdue feature.


I have lost my good faith in Apple. They have lost their edge. They are no longer the innovative leader in electronics.

Dec 29, 2013 8:44 AM in response to Yellowtail714

This is from anandtech review:


Memory Size & The Impact of 64-bit Applications

The iPad Air, like the iPhone 5s, ships with 1GB of LPDDR3 memory. Apple frowns upon dissection of review samples but I think it’s a safe bet that we’re not talking about a PoP (Package-on-Package) configuration but rather discrete, external DRAM here. It’s also probably a safe bet that even the iPad mini with Retina Display will ship with 1GB of memory as well.


Something I didn’t have time to address in my iPhone 5s review was the impact of 64-bit applications on memory usage. I actually ran some tests after the 5s review hit but never got the chance to share the data, so I figured now is as good a time as any to do just that.


Unlike traditional desktop OSes, iOS doesn’t support paging to disk (or in this case, NAND). Application data can either reside in memory or the associated process is terminated and has to be reloaded the next time you request it. It’s a decision likely made to both maintain user experience and limit the number of program/erase cycles on the internal NAND.


The good news is that iOS was architected to run on as little hardware as possible and as a result tends to be quite memory efficient. There are also power implications of going to larger memories. The combination of these two things has kept Apple on the conservative side of increasing memory capacity on many iDevices.


The move to a 64-bit platform however does complicate things a bit. Moving to a larger memory address space increases the size of pointers, which in turn can increase the footprint of 64-bit applications compared to their 32-bit counterparts. So although there’s clearly a performance uplift from app developers recompiling in 64-bit mode (more registers, access to new instructions), there’s also an associated memory footprint penalty. Since the iPad Air and iPhone 5s don’t feature a corresponding increase in memory capacity, I wondered if this might be a problem going forward.


To find out I monitored total platform memory usage in a couple of scenarios. Before measuring I always manually quit all open apps and performed a hard reset on the device. Note that the data below is reporting both clean and dirty memory, so it’s possible that some of the memory space could be recovered in the event that another process needed it. I hoped to minimize the impact by always working on a cleanly reset platform and only testing one app at a time.


I looked at memory usage under the following scenarios:


1) A clean boot with no additional apps open

2) Running Mobile Safari with 4 tabs open (two AnandTech.com tabs, two Apple.com tabs, all showing the same content)

3) Infinity Blade 3 (64-bit enabled) sitting at the very first scene once you start the game

4) iOS Maps in hybrid view with 3D mode enabled, with a WiFi assisted GPS lock on my physical location

5) Google Maps in the same view, under the same conditions. I threw in this one to have a 32-bit app reference point.


In general you’re looking at a 20 - 30% increase in memory footprint when dealing with an all 64-bit environment. At worst, the device’s total memory usage never exceeded 60% of what ships with the platform but these are admittedly fairly light use cases. With more apps open, including some doing work in the background, I do see relatively aggressive eviction of apps from memory. The most visible case is when Safari tabs have to be reloaded upon switching to them. Applications being evicted from memory don’t tend to be a huge problem since the A7 can reload them quickly.


The tricky part is you don’t really need all that much more memory. Unfortunately as with any dual-channel memory architecture, you’re fairly limited in how you can increase memory capacity and still get peak performance. Apple’s only move here would be to go to 2GB, which understandably comes with both power and financial costs. The former is a bigger concern for the iPhone 5s, but on the iPad Air I would’ve expected a transition sooner rather than later.




Although things seem to have improved with iOS 7.0.3, the 64-bit builds of the OS still seem to run into stability issues more frequently than their 32-bit counterparts. I still see low memory errors associated with any crashes. It could just be that the move to 64-bit applications (and associated memory pressure) is putting more stress on iOS’ memory management routines, which in turn exposes some weaknesses. The iPad Air crashed a couple of times on me (3 times total during the past week), but no where near as much as earlier devices running iOS 7.0.1.

Dec 29, 2013 5:07 PM in response to Yellowtail714

At this point in the discussion my advice to Apple would be to quietly release 2 GB versions of the 64-bit devices (Air, Mini, 5s) and then swap out, no questions asked, to anyone who wanted one of them. Goodness knows they have the cash to allow it, and since the builds are made offshore, they can use non-US funds to finance it. This would yield a better return in terms of customer retention than any stock buyback.


Even better, do it with a big fanfare. "We screwed up, but we're making it right." It will affect short term stock price, but the goodwill will overshadow it.


All of the above of course implies that the memory management of the next iOS release/patch is tightened up.

Dec 30, 2013 2:51 AM in response to Twitchside

Hi Twitchside,

first thank you for the informations that you are giving to us. Finally i have definitevely understand the issue and the correlation between hardware and software aspects.😮

Well, the anandtech review is not so catastrofic in my opinion. I think that ios can managed the 30% increase in memory with more efficient memory managemant routines...I don't know if the problem will disappear or just mitigate, but as a matter of fact currently ios7 is not optimized for 64bit devices. We still have a little hope.

At any rate i agree with you, i'm very disappointed 😠, they have lost their edge. SJ would not allow it.

Keep our finger crossed and wait for iOS7.1. 😐

Thanks and happy new year.

Dec 30, 2013 4:21 AM in response to Yellowtail714

I'm curious, why is it that only a handful of consumers (us) are experiencing these low memory crashes and/or soft reboots? When I went to BestBuy.com to submit a review, there were hundreds of 5 star ratings. The device is beloved by all. My submission was the first and only 1 star. I, of 288 reviews, am the only one experiencing these issues. According to apple reps (I've conversed with 5 different ones) each has never heard of our issues and errors prior. Yet, I have exchanged the device twice, and all three have the issue. Each time a soft reboot occurs on the first day of use. I am certainly not lucky enough to have a functioning/flawless iPad Air. It seems that this issue pertains to certainly a small percentage of apple consumers. I greatly interested as to why that is, and what is its cause.

Dec 30, 2013 6:11 AM in response to Yellowtail714

After reporting the same issues on my second Air replaced i have contacted almost anyone from the company to try to return it and get it rembuirsed...but I can't.

Most of us here joined Apple for several reasons and we kind of liked it, so far.

If we're writing and sharing experience of the problem...but we're still doing it in a friendly way...with the will to continuer our relationship with Apple if they react to our unhappiness. But denying everything is absolutly crazy.

2 hours of conversation with 3 different persons in charge from Apple Italy, and they keep on denying any reported issues from other customers about this...I am forced to send the second iPad Air back and wait for repair or replacement and...becouse the festivities they said I'll have to wait two weeks before putting my hands on the repaired or replaced device again.

Should the 3rd replacement have the same issue...I will be entitled to return it again for repair, they said...but not to get a refund of 969 Euros.

i asked about the warranty being postponed, as a user pointed out previously in this discussion, but unfortunately the expiration day of the warranty is the purchase date one or two year after, depending on the country you're in, but it will not be postponed, at least in Italy.


If we're writing and sharing those bad experiences about this issue on the official Apple Discussion community is also done to motivate the company to view and solve the problem...but we're still reporting it iand complaining n a friendly way...with the will to continuer our relationship with Apple if they react to our unhappiness. But denying everything is absolutly crazy, making most of us frustrated with this situation.

Without counting the waste of time for bringing our devices there and getting them back after repair, the time needed of doing big back-ups each time (it takes hours..mine is a 128 GB and I have only 50 GB free left...so slow), the time dedicated to reinstall and figure out the problem that most of useres are now doing, etc...

All this has a cost to all of us, of time and money.

But as Apple is doing nothing at all, maybe it is time to stop helping them by complaining here and it is time to share our bad experiences on other blogs and social networks to see how many other users are out there an to warn other possible customers of the problem.

If the problem is the limited 1 GBRAM , as it's the only iPad component which has not grown in years, compared to processors and other components..what I am really scared of is that they might temporally solve the problem with the relase of IOS 7.1 that might work perfectly with the new Air...but as soon as a new hardware will come out corrected iPad Air 2/S ..with a better RAM...our device will be having the same issue again and it will become too old and downgrade for the new softwares and applications that will come out.

Not sure i was able to express myself correctly...but we all should start thinking to other moves rather than only complaining here...if the real problem is the low memory or other components which are deficients, they MUST reimburse the iPad upon return or replace it without any cost as soon as the new Air will be released.

Ipad air low memory crash

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