Late 2013 Macbook Pro Retina 13'' Wifi Issues

Had my genius appointment on Saturday - straigh away the guy said - machine swap - so I am guessing hardware problems here.

Unclear how the swap will take place - I believe the guy I saw at Genius has logged it but unclear how its gonna play out from here. Was giveen a reference number by Genius which is just my appointment ID by the looks of things - have scheduled a call with Apple for tomorrow and will see what happens next?

Bit disappointed I am having to run around to get my £1400 machine swapped - lets hope tomorrow on a call someone will take ownership and Apple will get this sorted as so far I spent 1/2 a day running around after Apple trying to get a machine todo what its meant todo - i.e. work reliably.

Same problem here. WiFi keeps losing connection.
MBP 13" (Late 2013).

Well, it seems I am not alone. Same problem, late 2013 rMBP 13", got it 3 days ago. Talked to support today, did the "SMC reset/4-button-restart" and a bunch of other stuff. Did not work, told me to get to a service provider.

Will do that tomorrow...really need the computer. Hoping I don't have to send it away. 😟

Some WiFi-networks do work, but with high latency. Of course, the ones I use most don't. And if I work at a client, I don't know if that WiFi will work...

Are there any rMBP 13" (late 2013) that have a "normally" working WiFi? In-case I could get a new one, but maybe that still wouldn't help..?

If you got it 3 days ago take it back and get another. You have 14 days to return it for full refund.

I'm having the same issues with my MBPr 15" that I bought 2 weeks ago. It seems to be connected to the wifi after waking up from the sleep mode but actually it is no longer connected. I have to turn off and then on the wifi in order to get the connection working. should we wait for a software fix? or do you think it is a hardware problem?

I've been bouncing around Apple for almost a month...have wasted a huge amount of time...issue still not resolved.

It may be time to go VERY VERY PUBLIC on this problem.

what do they tell you about resolving the problem? is it a software problem? or do they have any idea what is causing this?

bakinsw,

Try assigning a static IP address to your machine. If it works, you know it is either a software problem or a router problem.

http://kb.linksys.com/Linksys/ukp.aspx?pid=80&vw=1&articleid=15793

You have to know the IP address range your router assigns. Most of the time, if it is a home network, you can try 192.168.1.50.

From my visit to genius - its a hardware issue.

Re fixing IP - defo not a router issue unless apple have started using some rubbish - I have just upgraded from a 2009 MBP so have a like for like test bed - 2009 machine works like a dream - 2013 MBP works like a dog.

Reconnection issue from sleep with me only occurs when on power - as if you are running on battery it seems to shutdown the wifi card to save power and then create a new connection upon resume - when on power its like they do not fully kill the wifi card so it gets stuck in a mid state of confusion.

My biggest problem is performance - ping test is just shocking and your network sessions run fast then slow then fast then slow then fast then hang - PITA

Same experiences with two new rMBPs. Do not have disconnection problem, but latency.

I have new apple TC in my network so its not a 3rd party router incompatibility.

Ping to my TC on my late MBA 2010:

ping on my new rMBP 2013:

I spend some time with applecare, then transferred to wireless dept, then to senior adviser.

We did the test in recovery mode terminal - without OSX loaded. Always the same, very consistent results on two new rMPB - latency.

As soon as I force wifi card to not sleep (like ping -i .1 192.168.0.10 or simply download a file) everything is OK - ping stable and short.

Conclusion - this is not OSX - its either hardware or hardware firmware.

I have scheduled a meeting with genius, but doubt it will resolve anything. I don't want to replace my machines as I'm sure new one will have the same.

The problem is apple claims NOT to be aware of this problem, or doesn't want to acknowlegde this.

Senior adviser told me they are not aware of such problem - it was new to him.

PLEASE REPORT to APPLE (not only here, but http://www.apple.com/feedback/ )

64 bytes from 10.0.6.1: icmp_seq=357 ttl=64 time=44.022 ms

64 bytes from 10.0.6.1: icmp_seq=358 ttl=64 time=64.909 ms

64 bytes from 10.0.6.1: icmp_seq=359 ttl=64 time=2.151 ms

64 bytes from 10.0.6.1: icmp_seq=360 ttl=64 time=110.629 ms

64 bytes from 10.0.6.1: icmp_seq=361 ttl=64 time=120.040 ms

64 bytes from 10.0.6.1: icmp_seq=362 ttl=64 time=1.191 ms

64 bytes from 10.0.6.1: icmp_seq=363 ttl=64 time=179.437 ms

64 bytes from 10.0.6.1: icmp_seq=364 ttl=64 time=3.038 ms

64 bytes from 10.0.6.1: icmp_seq=365 ttl=64 time=21.557 ms

64 bytes from 10.0.6.1: icmp_seq=366 ttl=64 time=44.021 ms

64 bytes from 10.0.6.1: icmp_seq=367 ttl=64 time=66.998 ms

64 bytes from 10.0.6.1: icmp_seq=368 ttl=64 time=0.972 ms

64 bytes from 10.0.6.1: icmp_seq=369 ttl=64 time=114.230 ms

64 bytes from 10.0.6.1: icmp_seq=370 ttl=64 time=138.034 ms

64 bytes from 10.0.6.1: icmp_seq=371 ttl=64 time=0.720 ms

64 bytes from 10.0.6.1: icmp_seq=372 ttl=64 time=17.054 ms

64 bytes from 10.0.6.1: icmp_seq=373 ttl=64 time=2.755 ms

64 bytes from 10.0.6.1: icmp_seq=374 ttl=64 time=2.014 ms

64 bytes from 10.0.6.1: icmp_seq=375 ttl=64 time=48.464 ms

64 bytes from 10.0.6.1: icmp_seq=376 ttl=64 time=71.500 ms

This is the Me294 ping value report. Some problem. Can you Fix this, Apple, where is Apple?

Just spent 5 minutes in a shop testing different apple macs

In total 5 ping tests - results:

Latency problem:

- MBA 13" 2013

- iMac 27 2013

- MBP 13" 2013

- MBP 15 2013

no problem with latency:

- MBP classic (not retina) 13"

Honestly I haven't found 2013 mac without this problem - it is not widely recognized as people not always notice this, not everybody plays with terminal.

It can be noticed in case of streaming something if buffering is not good - I tested Internet radio and youtube. In both cases ping latency exists.

Did you get this confirmed?

I have the exact problem with my macbook pro retina (15" late 2012) when i'm connected to the wifi at work, but I ave no problems when im connected to my home network. I have also tested a D-LINK usb WIFI adapter on the work network (where other computers have no problem at all) and have the exact same issue with that. I think there is some sort of bug somewhere else, this cannot be hardware. Atleast not the airport module itself or its antennae

I have another thread on this issue and there are suggestions that there might be problems with the 802.11a networks, but i have not gotten any good explanation on it.

I went to the Apple Service Center today. The Apple service technician verified there was a problem with it. He had never heard of anything like this before though. He said they could send it on service or I could get a new one (I took a new one). The new computer has the exact same issue (it is from another store). I didn't have time to test it directly in the store when I got it.

He also verified it was not a problem with the OS, he tried in recovery mode terminal (before the OS is loaded). Same problem there. Of course the network they have didn't kick me out, like I normally get. But the ping is terrible, he saw that.

So I don't know what to do...if I send it on service, will they fix it? Is there anything to fix?

It seems all machines have this issue, but most people don't have enough problems with it? Thinking Apple doesn't have to do anything about it... But it feels wrong that my 10 yr old laptop has better WiFi than my brand new rMBP.

I dont know if anyone else has mentioned this, but I was having lots of connectivity issues. But I added google's IPv4 and IPv6 DNS server addresses to my wifi settings and this significantly improved the situation.

https://developers.google.com/speed/public-dns/