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How do I change my icloud security question email address

Hi


I set up my Icloud a few years ago when working at my old company and have just logged in to find that my security question email address is my old work email, I stupidly clicked on it thinking that it would let me edit it but unfortunately it did the opposite and emailed my old work email address. I have checked my saved email addresses and its not listed so have no idea how I can update it to my personal email address... Please help?


Thanks in advance

Posted on Nov 7, 2013 12:26 PM

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3 replies

Nov 7, 2013 1:16 PM in response to Winston Churchill

I can get into my account but went to update my security setting email (different from my saved emails) and cant seem to change it, I have also tried answering my security questions but cant remember the exact answers.


So effectivally my security questions are being mailed to an old work email address that I no longer have access to. I have no idea how to proceed and would be greatful for any help


Thank you

Nov 7, 2013 1:34 PM in response to Winston Churchill

If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contactAppleCare, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.

The operator will take you through some steps you may have already tried, however they need to be sure they have exhausted all usual approaches before trying to reset your account, so you should try to be helpful and show patience with the procedure.

The operator will need to verify they are speaking to the account holder and may ask you some questions that only the account holder could know, and you will need to answer them if the process is to proceed.

Once the operator has verified your identity they will send a message through to your device which contains an alpha numeric code, which you will need to read back to them.

Once this has been completed they will send an email to your iCloud email address after a period of 24 hours, so you should check that mail is enabled in your devices iCloud settings.

Upon receipt of the email, use the reset link provided to reset your password, after which you should be able to make the adjustments to iCloud that you wish to do.

How do I change my icloud security question email address

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