Cannot save Image Capture scans to Mac mini

Question

Cannot save Image Capture scans to Mac mini

When I upgraded to Mavericks o/s, my Epson WF-3540 scanner was left behind. Epson said to use Image Capture until they have updated the scanner driver. When I open Image Capture, it does a preview scan automatically with the document name and location from the previous time I tried to scan with it, then when I click "Scan," I get a window that says, "Done scanning selected areas." I don't think it has scanned the image and if it did, it was not saved anywhere I can find it. There isn't an option for me to save the scanned image, either. Please help. I'll have to use this until Epson catches up...

Mac mini (Late 2012), OS X Mavericks (10.9)

Posted on Nov 8, 2013 10:49 PM

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Answer 1

den.thed

Level 10

91,540 points

Nov 9, 2013 8:19 AM in response to Macgrandmainhi

Works fine for me using an old Epson in Mavericks.

As a test, name and then scan an image to your Desktop.

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Answer 2

Nov 9, 2013 12:29 PM in response to den.thed

I cannot give a new name to anything I want to scan--when I open Image Capture, it automatically "pre-scans" the image with the name of the previous scan I tried. After it pre-scans, I can rename it. But then when I click on "scan," it says it already scanned the document. I did try saving to the desktop, but it does not save anything anywhere. I have a newer Epson; maybe it is not as compatible as your old one.

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Answer 3

den.thed

Level 10

91,540 points

Nov 9, 2013 2:01 PM in response to Macgrandmainhi

Humm.... what happens if you restart the Mac Mini and try again...?

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Answer 4

Nov 9, 2013 2:22 PM in response to den.thed

I tried that; it didn't help. 😟

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Answer 5

Nov 11, 2013 5:55 PM in response to Macgrandmainhi

I'm having the same exact problem with my PIXMA MP480

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Answer 6

Lannojm

Level 1

0 points

Feb 13, 2014 1:24 AM in response to Macgrandmainhi

Anyone work out why it was doing this?? Driving me nutts. MAybe just buy a new printer scanner...

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Answer 7

Feb 13, 2014 4:30 AM in response to Lannojm

If you want replacement scanner software see Vuescan

TheEpson wf3540 and the Canon MP 480 are specifically supported.

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Answer 8

Mar 1, 2014 6:21 AM in response to Macgrandmainhi

I got around this problem by unchecking the 'Use Custom Size' checkbox. After doing this, clicking the scan button resulted in the document being scanned and saved to my computer.

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Answer 9

Mar 25, 2014 9:23 AM in response to jaredjost

Worked, thanks so much!

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Answer 10

Apr 17, 2014 10:02 AM in response to jaredjost

Also worked for me- thanks jaredjost!

One thing to add: The Custom Size option also started working normally again after I unchecked then re-checked the box.

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Answer 11

Apr 17, 2014 3:08 PM in response to Macgrandmainhi

I have the exact same problem as you but I did what Jaredjost said about unchecking the "Use Custom Size" Checkbox and that did the trick 🙂

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Answer 12

kpsmitty

Level 1

0 points

May 26, 2014 12:30 PM in response to jaredjost

Worked!! Don't know how you knew to do this but it has saved a ton of grief for me. Thanks!

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Answer 13

Ambur

Level 1

0 points

Jun 10, 2014 12:17 PM in response to jaredjost

This has been driving me nuts for months and I just found this thread. Thank you! it totally worked for me as well. I rue the day I ever upgraded to Mavericks. Nothing but headache after headache. grrrrr

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Answer 14

Jul 28, 2014 4:13 PM in response to jaredjost

Bless You! SO happy this is working properly now.

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Answer 15

Aug 12, 2014 4:46 AM in response to jaredjost

Hero of the hour. Thanks for finding responding with this simple fix!

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