Mac OSX Mavericks 10.9 firewire audio problem on RME Fireface 800, MOTU 828 Mk II and Apogee Duet on late 2013 iMac i7

I just got the late 2013 iMac 3.5GHz Intel Core i7 and all my firewire based audio interfaces do not work properly although I upgraded to the latest drivers. iTunes or Youtube can play for a short and then there are unbrearable digital noises.


Apogee Duet is slightly better that can play for a few minutes. Then it may have short pause or digital noises. I need to reset the "Sample Rate" to other values to get it work again.


MOTU 828 mk II and RME Fireface 800 are having the most serious problems. Alternating the sample rate can sometimes help but often I need to reboot the iMac to get it work again. However, it works for only 1-2 minutes before the digital noises.


These are the software/drivers I installed:

- Apogee Maestro 2 version 2.8.8

- MOTU Universal Audio Installer for Mac OS X version 1.6.58373 (8/20/2013)

- RME version 3.19, firmware 2.77


I connect the fireware through Apple Thunderbolt to Firewire convertor.


These drivers are supposed to work with 10.9 but they don't. Anyone can help or share experience?


iMac, OS X Mavericks (10.9)

Posted on Nov 8, 2013 11:55 PM

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Posted on Nov 26, 2013 1:06 AM

I had the same issue with PrismSound Orpheus firewire interface. The stuttering audio often appeared 3-5 minutes of playing in either iTunes, Safari, and even Logic Pro X. The issue ALWAYS occurred when playing audio/video with Quicktime Player, but NEVER occurred when I use the space key to play audio/video with Preview.


After longtime search, I became certain that this issue was associated with the latest upgrade to OSX 10.9. The temporary remedy is to open your Application folder, right click on the applications that you often use, and check the "Prevent App Nap" option. I did so to Chrome, iTunes, Safari, and Logic.


The issue seems not to appear again, but if I play anything with Quicktime Player it will come again (unfortunately there is no "Prevent App Nap" for this app).


I do hope Apple will release a fix to this soon.

45 replies

Nov 28, 2013 8:56 PM in response to hip808

I have the exact same issue with my Apogee Duet USB and a brand new CTO iMac 21" (Late 2013) i7, Fusion drive 1TB.

Audio pops, clicks and gets choppy after 5-10 minutes or so.

I've completely reinstalled my OS, flashed the duet firmware, reinstalled the drivers, issue persist.

I also have a MacBook Air Late 2010 running Mavericks, no issue at all with my Duet.


Is everybody that has the issue have a fusion drive ?


We need a fix ASAP for this issue !

Dec 13, 2013 3:32 PM in response to hip808

Same than Petegorilla , I got the edirol FA-101 and I got issues when using Ableton and letting Itunes on, there is like an audio routing conflict , and ableton won't play the sound on my soundcard. There is so much workaround with Maverick that it brings me back in time, when I was using windows vista. Vista being the trigger for me to switch to apple. I wish sometimes some programmers with musician roots or background , will start to make an OS dedicated to music Use.

Jan 4, 2014 9:02 AM in response to Pete Buchta

I agree that Apple should fix the problem and should not have released these machines/OS with issues such as this. I was just restating workarounds that have been discussed in other forums that folks can try until this problem is fixed by Apple.


This problem is impacting many people's ability to make revenue. For those, they may not have the time to wait for Apple to fix this issue. So for those, attempting a workaround may help them until Apple get's their stuff together.

Jan 4, 2014 1:04 PM in response to Juice5280

any luck getting your Motu 828 Firewire to work? I have the same setup as you and also have the Motu MidiTimePiece A/V. I'm totally scared to upgrade to Mavericks. Apple is notorious for using us as their beta testers instead of actually making sure it works.

Can you roll back to the old OS X?

What a pain/scam I think they are trying to force you to upgrade when you had a system that worked fine?

What's the deal? Maybe MOTU will release an update or patch to fix this issue with Mavericks.

Until then I'm going to have to avoid Mavericks b/c it will destroy my recording studio!

Jan 13, 2014 12:50 PM in response to hip808

I have the exact same issue as you guys. Brand new Imac - 3t fusion drive - i5 3,2ghz - 16g ram - edirol FA101 popping... and I just opened it. I had no issues like this with my late 2008 macbook pro running mountain lion (with a 250 g ssd inside) . I am not ready to try any weird manipulations with the fusion drive since I paid for it. Apple has to fix this issue asap. This is absolutely not professional and not acceptable for such an expensive computer that is supposed to be way reliable than a windows running one... and evenmore when music production is your job and that you ll loose time and money because of apple's lack of expertize. I don't even want to spend hours to explain this issue to their "supposed" experts because I know they will propose me to buy another soundcard ! This is indeed an easy way to solve problems.

Jan 30, 2014 8:09 PM in response to hip808

Same issue here... Brand new iMac 3.5 ghz i7/3TB Fusion Drive/ but with an RME UFX... I had the ram upgraded after the fact with 3rd party ram and I was pulling my hair out thinking that the ram was messing my audio up? I loaded the original ram and the issue continues... Kernal panics, core audio crashes, glitching audio, audio completely crashing when listening to mp3's streaming radio, youtube...


I did intend to use this computer for music production in my studio... looks like i'll be using my macbook again...


Should I return my iMac?

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Mac OSX Mavericks 10.9 firewire audio problem on RME Fireface 800, MOTU 828 Mk II and Apogee Duet on late 2013 iMac i7

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