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iCloud Videos stay in "Other" when viewed streaming, is there some way to delete them?

When you view iCloud videos not by downloading them to your iPad but instead view them directly and start a stream. This stream is somehow cached in the other files section of my iPad. These files arent deleted even after watching. The only way to clear up this cache file wich is now 9 Gb from my 16 Gb iPad, is to do a full reset, which is offcourse a bit of overkill to do.


Is there no other way to clear the cached videos from the "Other" section. The videos dont appear in iTunes, and dont appears as files anywhere in the settings or video app itselve.


Ive tried downloading a movie to my device but that only too adds up to the total memory.


Hope someone can help

Regards Hans

iPad (3rd gen) Wi-Fi, iOS 7.0.3

Posted on Nov 8, 2013 11:59 PM

Reply
35 replies

Dec 17, 2013 8:24 AM in response to Demo

Demo wrote:


Bear with me on this. I did figure it out but forget the exact sequence. Try this first.


Go to Settings>General>Usage>Storage>Videos. Find the movies that you want to delete and swipe from right to left across the movie in the list. That should bring up the red delete button. Tap the delete button.


Now close the videos app. Double tap the home button and then drag up on the videos app preview window to close it. Double tap the home button again to go back to the home screen.


Launch the videos app and see if the movie is gone. Then checked the storage again as well.


Thanks this was what I needed to do, my icloud downloaded videos simply would not delete (I did not know this method, never devlved into this part of settings. My itunes interface on my Mac did not see these videos and when I would check them and syn then I had two copies but the one was not seen in list only in video app. And that itunes synced copy was only one I could delete in the itunes interface for my ipad. Now I can use either icloud or itunes and no how to remove depending upon which way I used to dowload the video. Very helpful

Jan 14, 2014 8:41 AM in response to Samurai Juice

Yes, thank you, thank you, thank you! ⚠ People who are having this problem and want to avoid a hard reset, here's the solution!!


Saved me a crap ton of time from the aftermath of a hard reset. Also, there's actually a Mac version of the app on http://www.ibrowseapp.com/ that's completely free. When I used this just a few minutes ago to clear up my iCloud video caches, I think it was actually simpler than the steps you listed. Just click under the "CloudAssets" folder and just delete the files under there to clear up your space wasted from iCloud streaming.

Jan 18, 2014 6:54 AM in response to Samurai Juice

After reading many discussions on the net about this topic, this is the solution (see Samurai Juice = using iExplorer) that comes everywhere as the most useful.

I did it, and it worked.

I could easily and rapidly restore free place by deleting the cached videos i had watched from the cloud (i didn't even watch them but only started them to check that the airplay function of apple tv worked fine, and actually only viewed 1 minute of 2 videos, which at the end placed 7 GB (!!) on the cache of my iPad !!!) WITHOUT RESET !


Note: i installed iexplorer on my iMac for free and used the demo-version.


This is really worth it.


And never watch your videos as a stream from the cloud ! (download properly and erase latter).

Jan 26, 2014 2:51 PM in response to mstrhans

I too had this problem


I found that it was mainly an issue if watching/streaming TV shows...eventually they would stop, desync video from sound and cause my iPad to reset multiple times.


I solved my issue by going through all the tv episodes I had watched and deleting them by swiping to the left which brings up the delete button.


This regained me 30gig back which before had been lost to other!!!


I then found that if I watched an episode to the very end so that the iPad automatically went back to the series list then the iPad would automatically delete that episode from my iPad, and swiping left would not bring up the delete button.


What I realised is that because I tended to stop watching an episode when the credits came up and subsequently then go and start the next episode, the previous episode was always stored in the iPads memory as I presume it thought I hadn't finished watching it and was planning to come back to it.


Since either deleting old episodes or finishing episodes completely I no longer have this issue and I have maintained about 30 gigs or free space at all times


Hope this helps

Apr 5, 2014 4:36 AM in response to mstrhans

This bug was fixed with iOS 7.1. On all of our family devices the stuck CloudAssets cache was cleared after iTunes sync post update. Restart might be required.


On later inspection of the iOS folder systems CloudAssets had no files at all. So I wonder if it's even used in iOS 7.1. Unfortunately a different bug in 7.1 may be related to the CloudAssets fix:


https://discussions.apple.com/thread/6043476?answerId=25387925022#25387925022

May 13, 2014 11:24 PM in response to Demo

Dude, you are my fraking HERO! I have spent MONTHS examining forums and trying to find some solutiong, and it's always "reset, blah blah," or, "delete your email attachments," and no one ever seems to listen when people like me say we know exactly what the problem is.
Thank you, because this is exactly what I needed, and I got almost this far before, but for some reason never realised I could click on the video part and delete individual things.

Aug 12, 2014 10:16 AM in response to mstrhans

I know this thread is a little old, but I stumbled upon something that helped me. I use an iPad third-generation to stream movies via the cloud to an Apple TV. I notice that upon completion of the movie, my remaining iPad storage was cut from nine to around 5 GB. On a whim I decided to log out of the iTunes Store on my iPad, and to my amazement, when I logged back in the storage was returned to the original 9 GB of free space. So, for some reason logging out of the iTunes Store seems to clear the cache on my iPad from that movie that I streamed from the iPad to the Apple TV. I hope this helps others who have the same problem with using airplay between iOS device and an Apple TV and losing storage on the iOS device because of it.

Sep 27, 2014 9:50 AM in response to mstrhans

So I've been looking into this problem for weeks. I almost resorted to writing and compiling an App from xCode that would delete these cached files (since I'm a iOS developer), however I discovered a solution.


If you stream a movie it puts it in media/CloudAssets which shows up as "other" when you are plugged into iTunes. When you start a movie it creates a file in this folder where it stores the information download as you stream. It stores one of these files for every video you stream. They do this so when you have "start playing" set to "where left off" under your video app settings the movie can start immediately where it left off instead of waiting for a connection, starting a download, and then start playing.


So my work around is to set settings > Videos > "Start Playing" to "From Beginning". This all by itself won't fix the problem. What this will do is every time you start playing a video it will wipe out the contents of the file relating to that specific video and start downloading it over again. So if you start the video over again and quickly close out the file will remain but it's contents will be deleted and replaced with the contents of the new download. If you don't give it a chance to download it will effectively be just a few KBs or MBs instead of GBs.


This does mean you need to remember the videos you watched. If you rented you need to do this before it's removed from your device (sometimes it will leave it's contents if you streamed it).


I hope this helps someone.

Dec 26, 2014 5:42 PM in response to mstrhans

This is what works for me. First, switch off "show all movies" in settings. Go back to your videos app and you will see the cached videos there, but they will have a download cloud next to them. Tap the cloud and download the movie. You will temporarily use twice the storage, so you may need to do them one at a time. Once the video downloads fully, then delete it and the cached version will be gone too. Then stop streaming! It doesn't work!

Jan 20, 2015 4:26 PM in response to Samurai Juice

Last time I tried to do this, I couldn't find any file to delete, and the ones I thought were it, weren't, and the Other data remained. But here's one thing I did discover. After iOS 8 was released, I tried to see if this issue had been resolved, and it hadn't, it continued. However, I did notice something different thing time. I played a couple lengthy HD movies on my 16GB iPod Touch until I got the message that my storage was full, which was after about 2 1/2 movies, so not bad. I then let it set for about 10 minutes while I did some more research on the issue. Next time I looked, my storage data had returned back to what it was with just the couple of apps I had on it, back to normal. So it seems that the cached data goes away on its own now? Not sure, but I tried another test. I let it fill up again. This time, I tried to watch to see if the data would return on its own, and it went from about 50MB being free to about 2GB being free in a few seconds, few more seconds, it was back to normal. This was all while on my home Wi-Fi network, not connected to iTunes or anything. I haven't tried this again yet, but it seems like that might be happening now. I haven't tried this with my iPad cause that would take more work to restore than my iPod Touch if it didn't work on there, but I'm good with it that way for now, I'll worry about whether or not it'll do the same on my iPad later or not. But by then, hopefully Apple will decide to make iTunes in the Cloud its own app so video isn't cached anymore. Not to mention that unless the Wi-Fi is extremely good, it could take a few minutes before you could really get going watching on HD movie because of how it's having to cache. If it's going to cache, at least cache faster than that cause haven't to wait like 5 minutes just so I can hope for at least 30min. of no buffering is ridiculous. If Netflix, Hulu and other similar services can do that, why can't Apple?

iCloud Videos stay in "Other" when viewed streaming, is there some way to delete them?

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