Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why won't iphone contacts sync with Google?


I am trying to get my iphone contacts to sync with Goggle (and after that to use this to sync to my Nexus 7 tablet).


I've followed the instructions given to set up a webdav account on the iphone, ie Settings>Mail, Contacts, calendars>add account and so on. Yet the contacts are not syncing. As a test, I created a new Gmail account, added this to the iphone and opened Contacts on the iphone, which is supposed to start the sync process. Nothing - no iphone contacts appear at all, either in my original Google account or the new test one.


The only contacts I'm getting in my gmail account are the addresses culled by Gmail from my emails, and contain only names and email adresses. That is, I'm not getting any of the 'full' contact info that's in my iphone contacts app, which include snail mail addresses, phone numbers etc.


Any suggestions, please?

Itunes for Windows-OTHER, Windows 7

Posted on Nov 9, 2013 6:23 AM

Reply
Question marked as Best reply

Posted on Nov 12, 2013 6:34 AM

I'm sorry, I can't understand what you mean. What should I do next?


"however, in Contacts app on your iPhone, your Google account creates it's own group which will only show your contacts in your Google account (www.google.com"


I can't follow this . In the contacts app on my iphone, my Google account creates it's own group?


My understanding is that, having set up a) a google account and b) a webdav account on my iphone, the two should sync with one another, right? But they're not doing so! Am I misunderstanding?

52 replies

Jan 14, 2014 8:55 AM in response to GrahamMW

Hello Graham

I sympathize with your issue and even more at not being able to get a good explanation for the solution!! I was having the same issue. And this is what worked for me, maybe you have the same problem... on Google Contacts, do you label you contacts? I used to have them categorized under Financial, Work, etc. and those were the ones that were not sync'ing. But once I made sure that all my contacts also had the label of "My Contacts" (in additional to other labels), the sync'ing was working! Of course then the issue is that google does not support "Push" sync on iphones anymore, so it will only sync with the "Fetch" settings you have on the phone, 15 mins being the most frequent. Hope this helps.

Mar 16, 2014 9:43 AM in response to GrahamMW

everybody appears to be over complicating things here. I have had the exact same problem and found the simple straight forward solution to get your iphone contacts across to your gmail account.


Make sure you have your gmail account set up on your iphone.
Settings>Mail, Contacts, Calenders>Add Account>Google

Once set up, then click on your gmail account which will be listed, and make sure 'Contacts' is enabled.


Now Settings>Mail, Contacts, Calenders

For each of 'Mail, 'Contacts' and 'Calenders' there is a different section. Scroll down to the 'Contacts' section >Default Account> Select your Gmail account.

Important - each of the 3 sections has a 'Default Account' section - make sure you are in the Contacts section otherwise it will not work.


Now click 'Import SIM Contacts'


Now log into your gmail account - www.google.com/contacts

Within a few seconds your contacts will begin to appear in your gmail account.

May 7, 2014 1:07 PM in response to GrahamMW

What seems to be the case given my extensive testing is as follows:


1. Contacts from Google will get copied to iOSContacts.

2. Updates to those contacts made on iOS will get synced (i.e. replicated back) to Google Contacts

3. New contacts added on iOS WILL NOT get pushed/copied back into Google Contacts. You specifically have to create new contacts in Gmail in order to get them to "sync" with iOS.


I hope this helps anyone out there having this same issue.

May 7, 2014 1:26 PM in response to mightyquark

http://hints.macworld.com/article.php?story=2008040816265078


However, if you want to add a new contact to a group that is already on the iPhone, first go to the Phone Application, then tap "Contacts" and then tap the "Groups" button at the top left of the screen to select the group to which you want to add the new contact. It will return you to the Contacts screen with the group name at the top. Now tap the "+" button to add a new contact that will be associated with that group.


If I get a call or email from someone not in my contact list that I know I want in a particular group (like "Work" contacts), I go through the above steps to create the new contact in that group, then go back to the phone call or email and tap on "Add to Existing Contact" to make the new contact. If I "Create New Contact" from a recent call or an email there's no way to edit the group into which the new contact is placed.

May 7, 2014 1:58 PM in response to mightyquark

mightyquark wrote:


What seems to be the case given my extensive testing is as follows:


1. Contacts from Google will get copied to iOSContacts.

2. Updates to those contacts made on iOS will get synced (i.e. replicated back) to Google Contacts

3. New contacts added on iOS WILL NOT get pushed/copied back into Google Contacts. You specifically have to create new contacts in Gmail in order to get them to "sync" with iOS.


I add new contacts to my iPhone regularly, to the Contacts app. This is the way I generaly add contacts. They always sync to my Gmail contacts. Never had a problem with it.

Why won't iphone contacts sync with Google?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.